Is Chatwoot worth the price?
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
The Startups tier at $19/agent/month is competitive for growing teams, and the Business tier at $39/agent/month offers good value with automation. This pricing structure is best for small to medium businesses looking for a scalable customer engagement platform.
Pricing Plans
15-day Free TrialHacker
Free
Up to 2 agents
- 500 conversations/mo
- 30-day retention
- Basic features
Startups
$19/agent/month
Unlimited conversations
- 1-year retention
- All channels
- Collaboration
Business
$39/agent/month
Fair use policy
- 2-year retention
- Teams
- Automation
Enterprise
$99/agent/month
20+ agents
- 3-year retention
- SSO
- Dedicated manager
Hidden Costs & Gotchas
Fair use policy on Business tier might limit high volume.
Enterprise tier requires 20+ agents, a significant jump.
Retention limits on lower tiers could mean data loss.
Which Plan Do You Need?
Startups needing basic customer support
SMBs scaling customer engagement
Teams prioritizing collaboration & automation
How Chatwoot Compares to Competitors
Compared to Intercom, which can start at $74/month for basic features, Chatwoot's Startups tier at $19/agent/month is significantly more affordable. Zendesk Support Suite, often starting around $59/agent/month, also makes Chatwoot's Business tier at $39/agent/month a more budget-friendly option for similar features.
Chatwoot Pricing FAQ
How much does Chatwoot cost?
Chatwoot starts at $19/month on the Startups plan. It offers 3 paid tiers ranging from $19/month up to $99/month. A free plan is also available with limited features.
Does Chatwoot have a free plan?
Yes. Chatwoot offers a free plan called "Hacker". It includes: 500 conversations/mo, 30-day retention, Basic features.
Does Chatwoot offer a free trial?
Yes, Chatwoot offers a free trial lasting 15 days. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Chatwoot paid plan?
The cheapest paid plan for Chatwoot is "Startups" at $19/month. Key features include: 1-year retention, All channels, Collaboration.
Is there a cheaper alternative to Chatwoot?
Yes. Popular alternatives to Chatwoot include Helpshift, LiveHelpNow, UVdesk, Vision Helpdesk. Free alternatives include LiveHelpNow, UVdesk. Compare them side-by-side on Toolradar.
Cheaper alternatives to Chatwoot
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
