Front

Name: Front
Brand: Front
Price: 25 USD
Rating: 4.6 (2797 reviews)

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Unify customer conversations, automate workflows, and boost team efficiency

Communication Customer Support Email Productivity

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4.6(2,797 across the web)

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Reviews onG2Capterra

2797 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Great collaboration

Biggest con

Expensive for small teams

TL;DR - Front

Shared inbox for team collaboration
Email, SMS, and social in one place
Workflow automation and assignments

Pricing: Paid only

Best for: Enterprises & pros

4.6/5 across review platforms

What is Front?

Editorial review

Front is a customer communication platform that brings email, social, and messaging into a shared inbox. Collaborate on customer messages with internal comments and assignments. Automate workflows to route messages and respond faster. Analytics show team performance and customer satisfaction. Integrations with CRM and tools you already use. Turn chaos into streamlined communication for support, sales, and success teams.

Available on: Web, iOS, Android, Windows, macOS

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcefront.com ↗

Pros & Cons

Pros

Great collaboration
Email-like UX
Strong automation

Cons

Expensive for small teams

Ratings Across the Web

4.6(2,797 reviews)

Front holds an aggregate rating of 4.6 out of 5 from 2,797 reviews across G2 and Capterra, last checked August 31, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Shared inboxEmail collaborationCRM featuresAnalyticsAutomationsIntegrations

Pricing Plans

Free Trial

Pricing checked Sep 8, 2026

Starter

$25/month

Up to 10 seats
Shared inbox and ticketing
AI Topics
Basic analytics
Knowledge base

Professional

$65/month

Up to 50 seats
Omnichannel support
20 automation rules
Advanced analytics
SSO and SCIM

Enterprise

$105/month

Unlimited seats
Multi-language knowledge base
Custom roles
AI Copilot included
Unlimited macros

Calculate your cost View full pricing

Is Front worth the price?

65/100

Front's pricing is on the expensive side compared to many shared inbox solutions, especially the Starter tier at $25/month per seat for basic features.

The jump to Professional at $65/month per seat is significant but offers more robust features like omnichannel support and advanced analytics. The Enterprise tier at $105/month per seat is clearly for large organizations needing unlimited seats and advanced AI.

It's best for companies prioritizing a premium, integrated customer communication platform over budget-friendly alternatives.

How Front's pricing compares

At $25/mo, Front is mid-range of its 5 direct competitors ($19 to $40/mo across the set).

Zendesk

$19

Freshdesk

$19

Help Scout

$22

Front

$25

Intercom

$29

Gorgias

$40

Entry paid plan, monthly. Pricing checked Sep 8, 2026.

Reviews

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4.6/5

Across 2,797 verified user reviews on G2, Capterra

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Best Front Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zoho DeskFreemium

Customer service software for businesses

4.4

ZendeskPaid

Complete customer service solution

4.3

FreshdeskPaid

Scale support with smart ticketing, automation, and AI

4.4

IntercomPaid

AI-first customer service platform

4.5

GorgiasPaid

Customer support built for e-commerce, with deep store integration

4.6

Help ScoutPaid

Customer support for growing teams

4.5

KustomerPaid

Unified CRM customer service with AI assistance

4.4

See all communication tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Front alternatives7+ tools ranked, pricing + verdict per pick Front vs Zoho DeskHead-to-head: features, pricing, who wins Front vs ZendeskHead-to-head: features, pricing, who wins Front vs FreshdeskHead-to-head: features, pricing, who wins

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Front FAQ

How does Front streamline customer support operations?

Front unifies customer conversations from email, social media, and messaging into a shared inbox, allowing support teams to collaborate on messages using internal comments and assignments. It also automates workflows to route messages efficiently and enables faster responses to customer inquiries. Analytics provide insights into team performance and customer satisfaction.

Which teams benefit most from using Front?

Front is designed to benefit support, sales, and success teams by centralizing customer communication and providing tools for collaboration and workflow automation. Its features help these teams manage customer interactions more effectively and improve overall efficiency.

How does Front compare to Zendesk for managing customer interactions?

Front centralizes email, social, and messaging into a shared inbox with an email-like user experience, emphasizing collaboration and workflow automation. Like Zendesk, it aims to unify customer conversations, but Front is noted for its strong collaboration features and intuitive email-like interface.

What kind of integrations does Front offer?

Front integrates with CRM systems and other tools that teams commonly use, allowing for a more connected workflow. These integrations help teams leverage their existing software while centralizing customer communication within Front.

Does Front include a free tier for small businesses?

Front is a paid product and does not offer a permanently free tier for its services. While it provides robust features for customer communication and team collaboration, it may be expensive for small teams.

Can Front automate responses and message routing?

Yes, Front includes strong automation capabilities that allow teams to route messages to the appropriate individuals or teams automatically. This feature helps in responding faster to customers and organizing incoming communications efficiently.

What are the primary trade-offs when considering Front?

A primary trade-off for Front is its cost, as it can be expensive for small teams. While it offers powerful collaboration and automation features, smaller organizations might find the pricing to be a significant consideration.

Source: front.com

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