Unify customer conversations, automate workflows, and boost team efficiency
Visit WebsiteTL;DR - Front
- Shared inbox for team collaboration
- Email, SMS, and social in one place
- Workflow automation and assignments
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
What is Front?
Front is a customer communication platform that brings email, social, and messaging into a shared inbox. Collaborate on customer messages with internal comments and assignments. Automate workflows to route messages and respond faster. Analytics show team performance and customer satisfaction. Integrations with CRM and tools you already use. Turn chaos into streamlined communication for support, sales, and success teams.
Available on: Web, iOS, Android, Windows, macOS
Pros & Cons
Pros
- Great collaboration
- Email-like UX
- Strong automation
Cons
- Expensive for small teams
Ratings Across the Web
4.5(2,755 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Shared inboxEmail collaborationCRM featuresAnalyticsAutomationsIntegrations
Pricing Plans
Free TrialPricing checked Jul 30, 2026
Starter
$25
- Up to 10 seats
- Shared inbox and ticketing
- AI Topics
- Basic analytics
- Knowledge base
Professional
$65
- Up to 50 seats
- Omnichannel support
- 20 automation rules
- Advanced analytics
- SSO and SCIM
Enterprise
$105
- Unlimited seats
- Multi-language knowledge base
- Custom roles
- AI Copilot included
- Unlimited macros
Reviews
4.5/5
Across 2,755 verified user reviews on g2, capterra, sourceforge
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Front FAQ
How does Front streamline customer support operations?
Front unifies customer conversations from email, social media, and messaging into a shared inbox, allowing support teams to collaborate on messages using internal comments and assignments. It also automates workflows to route messages efficiently and enables faster responses to customer inquiries. Analytics provide insights into team performance and customer satisfaction.
Which teams benefit most from using Front?
Front is designed to benefit support, sales, and success teams by centralizing customer communication and providing tools for collaboration and workflow automation. Its features help these teams manage customer interactions more effectively and improve overall efficiency.
How does Front compare to Zendesk for managing customer interactions?
Front centralizes email, social, and messaging into a shared inbox with an email-like user experience, emphasizing collaboration and workflow automation. Like Zendesk, it aims to unify customer conversations, but Front is noted for its strong collaboration features and intuitive email-like interface.
What kind of integrations does Front offer?
Front integrates with CRM systems and other tools that teams commonly use, allowing for a more connected workflow. These integrations help teams leverage their existing software while centralizing customer communication within Front.
Does Front include a free tier for small businesses?
Front is a paid product and does not offer a permanently free tier for its services. While it provides robust features for customer communication and team collaboration, it may be expensive for small teams.
Can Front automate responses and message routing?
Yes, Front includes strong automation capabilities that allow teams to route messages to the appropriate individuals or teams automatically. This feature helps in responding faster to customers and organizing incoming communications efficiently.
What are the primary trade-offs when considering Front?
A primary trade-off for Front is its cost, as it can be expensive for small teams. While it offers powerful collaboration and automation features, smaller organizations might find the pricing to be a significant consideration.
Source: front.com