Expert GuideUpdated February 2026

Best Internal Communications Software

Q: Is Slack good for internal communications?

For real-time team communication, yes. For company-wide announcements, strategic communications, and reaching frontline workers—not really. Slack is conversation, not publication. Use it for what it's designed for; add other tools for other needs.

Q: How do I reach frontline workers?

Mobile apps designed for deskless workers (Beekeeper, Staffbase, Workvivo). SMS for urgent alerts. Digital signage in break rooms. Don't expect them to check email or Slack—they're not at computers.

Q: How do I get employees to actually read internal comms?

Make it relevant (segment by role/location), make it brief (respect their time), make it valuable (not just corporate fluff), and make it accessible (right channel for the audience). Measure and improve based on engagement data.

Reach every employee—from desk workers to frontline—with communications that actually get read

By Toolradar Editorial Team · Updated Feb 2026

TL;DR

Slack remains the standard for real-time team communication. Workvivo excels at company-wide employee engagement and internal social. ContactMonkey adds analytics to email newsletters for Outlook environments. For deskless workers, platforms like Beekeeper or Staffbase specialize in mobile-first frontline communication.

Internal communications is more than Slack channels. It encompasses company-wide announcements, employee newsletters, all-hands content, and reaching frontline workers who don't sit at computers. Different tools serve different needs: real-time chat, async announcements, employee engagement platforms, and newsletter tools. Here's how to think about the space.

What is Internal Communications Software?

Internal comms tools help organizations communicate with employees. Categories include: real-time messaging (Slack, Teams), employee engagement platforms (Workvivo, Workplace), internal newsletters (ContactMonkey, Staffbase), and frontline worker apps. The goal: ensure employees stay informed, aligned, and connected to company culture.

Why Internal Comms Matters

Poor internal communication costs companies significantly—in productivity, engagement, and alignment. Employees who feel informed are more engaged. Change initiatives fail without communication. Remote and hybrid work has made intentional communication even more critical. Good internal comms creates culture; poor comms destroys it.

Key Features to Look For

Multi-Channel ReachEssential

Reach employees through email, app, intranet, and messaging

Mobile AccessEssential

Reach deskless and frontline workers on their phones

Analytics

Track open rates, engagement, and reach of communications

Segmentation

Target communications to specific teams, locations, or roles

Two-Way Communication

Enable employee feedback, not just top-down broadcasts

Integration

Connect with HRIS, collaboration tools, and other systems

Content Management

Organize and schedule communications

Social Features

Employee recognition, profiles, and community building

Key Factors to Consider

Workforce type: desk-based vs. frontline vs. mixed

Current tools: Microsoft environment vs. Google vs. other

Communication needs: real-time chat vs. announcements vs. engagement

Scale: team of 50 vs. enterprise of 50,000

Reach challenges: are employees actually reading communications?

Evaluation Checklist

Measure current comms reach—send a test announcement and track who actually sees it (open rate, read receipt). If <50% of employees see company news, your current approach isn't working

Test mobile experience for frontline workers—can a warehouse or retail employee access company updates on their personal phone in under 30 seconds without an IT-provisioned device?

Verify integration with your HRIS (BambooHR, Workday)—automatic employee provisioning and department-based targeting saves hours of manual list management

Check analytics depth—can you see not just opens but actual engagement (clicks, reactions, comments)? Workvivo and ContactMonkey provide this; Slack's built-in analytics are limited

Test segmented communication—send different messages to different departments/locations and verify targeting accuracy. One-size-fits-all communications get ignored

Pricing Overview

Free/Basic

Slack Free, Teams with M365, Google Chat with Workspace

$0-$8.75/user/month

Professional

Slack Pro $8.75/mo, Slack Business+ $12.50/mo, M365 Business Basic $6/mo

$8.75-$12.50/user/month

Enterprise

Workvivo ~$3-6/user, Staffbase custom, Slack Enterprise Grid custom

$3-$25/user/month

Top Picks

Based on features, user feedback, and value for money.

Slack

Top Pick

Knowledge workers wanting instant messaging and channel-based communication

+Industry standard with 2,600+ integrations—connects to every tool your team uses

+Channel organization keeps conversations topic-specific—better signal than email threads

+Free tier includes unlimited channels and users—only missing message history (90 days) and some integrations

−Not designed for company-wide announcements—important messages get buried in channel noise

−Can become overwhelming—average knowledge worker is in 50+ channels with 200+ daily messages

Workvivo

Organizations with desk + frontline mix wanting to build culture and reach all employees

+Social media-style feed makes company updates feel familiar—higher engagement than email newsletters

+Mobile-first design reaches frontline workers on personal phones—no company device required

+Spaces, recognition, and social features build culture beyond just information distribution

−Custom enterprise pricing typically $3-6/user/month—requires sales conversation

−Another platform employees need to check—adoption depends on management championing it

ContactMonkey

Companies using Outlook/Gmail wanting to improve internal newsletter engagement without new tools

+Works inside existing email—no new platform for employees to adopt

+Email analytics show open rates, click rates, and read time for internal newsletters

+Drag-and-drop template builder creates branded emails without HTML knowledge

−Email-only solution—doesn't help with chat, mobile, or real-time communication

−Requires Outlook or Gmail—no standalone option for other email systems

Mistakes to Avoid

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Adding tools without communication strategy — More channels doesn't mean better communication. Before buying any tool, define: what types of communications? To which audiences? Through which channels? A clear strategy prevents tool sprawl
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Assuming Slack = internal comms — Slack is instant messaging, not strategic communication. Important announcements posted in Slack channels have a 4-hour half-life—after that, they're buried. Company-wide comms need a dedicated channel (email, intranet, or Workvivo)
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Ignoring frontline workers — If 40% of your workforce doesn't have email or computer access, email-based internal comms reaches 60% of employees at best. Mobile-first platforms (Workvivo, Beekeeper, Staffbase) solve this
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No measurement — 'We sent a company newsletter' tells you nothing. Track open rates (40-60% is good), click rates, and engagement. ContactMonkey and Workvivo provide this. If you can't measure, you can't improve
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One-way broadcasting — Employees who can't respond or ask questions disengage. Every announcement should have a feedback mechanism: comments, reactions, or survey link. Two-way communication builds trust; broadcasting builds resentment

Expert Tips

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Use different channels for different content types — Urgent alerts: SMS/push notification. Company announcements: email + intranet/Workvivo. Team updates: Slack channels. All-hands content: video + written summary. One channel can't serve all purposes
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Measure reach, not just sends — ContactMonkey shows open rates; Workvivo shows engagement. If your company newsletter has a 30% open rate, 70% of employees don't see it. Consider multi-channel delivery for important messages
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Enable two-way feedback on everything — Add a reaction or comment option to every announcement. Even simple thumbs up/down gives you signal. Workvivo's social features make this natural; ContactMonkey's embedded polls work for email
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Segment by relevance — Don't send warehouse updates to the marketing team. Segment by department, location, role, and seniority. Relevant communications get 2-3x higher engagement than all-company blasts
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Less is more — Over-communication is as harmful as under-communication. Establish a cadence: CEO update monthly, department updates weekly, urgent alerts as needed. Every extra message reduces attention on the important ones

Red Flags to Watch For

!No mobile app or mobile-unfriendly platform—if 30%+ of your workforce doesn't sit at computers, an email/desktop-only tool misses them entirely
!No read receipt or engagement analytics—'we sent it' is not the same as 'they received it.' Without measurement, internal comms is hope-based strategy
!Adding a new standalone platform to an already-crowded tool stack—employees won't adopt tool #7. Integrate with where they already work (email, Slack, Teams)
!Treating internal comms as one-way broadcasting—platforms without two-way feedback (comments, reactions, polls) miss the engagement component entirely

The Bottom Line

Slack (free to $12.50/user/month) handles real-time team communication excellently but isn't designed for strategic company-wide comms. Workvivo (~$3-6/user/month) serves employee engagement and culture building, especially for organizations with frontline workers. ContactMonkey (from ~$200/month) adds intelligence to internal email newsletters without requiring new platform adoption. Microsoft Teams (included with M365) works well for Microsoft-centric organizations. Most companies need multiple approaches—real-time chat + company announcements + mobile reach—not one platform to rule them all.

Frequently Asked Questions

Is Slack good for internal communications?