Help Scout

Unclaimed

Customer support for growing teams

Help Desk Live Chat Knowledge Base

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4.5(649 across the web)

PaidVisit Website

TL;DR - Help Scout

Help Scout is a customer service platform with shared inboxes and knowledge base
It provides email-based support, docs, and live chat with a focus on simplicity
Plans start at $20/user/month for the Standard tier

Pricing: Paid only

Best for: Enterprises & pros

4.5/5 across review platforms

Pros & Cons

Pros

Clean interface
Great for small teams
Excellent docs platform

Cons

Limited automation
No free tier

Ratings Across the Web

4.5(649 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Shared inboxKnowledge baseLive chat widgetCustomer profilesCollision detectionReporting analytics

Pricing Plans

Free Trial

Standard

$22/user/month

2 mailboxes
1 Docs site
Email and live chat
50+ integrations
Automated workflows

Plus

$44/user/month

5 mailboxes
2 Docs sites
Facebook Messenger
Advanced API
Salesforce and HubSpot apps

Pro

$65/user/month

25 mailboxes
10 Docs sites
Enterprise security
50 free light users
Dedicated account manager

View full pricing

About Help Scout

By Toolradar Team·Updated Mar 18, 2026

Help Scout is a help desk platform designed for customer-centric teams. Shared inbox feels like email for customers, organized for teams. Docs creates self-service knowledge bases. Beacon adds live chat and help center to your site. Customer profiles show conversation history. Support software that keeps customers feeling like people, not tickets.

How we evaluate tools →Source: helpscout.com