Customer support for growing teams
Visit WebsiteThe Bottom Line
Entry price
Paid plans only
Biggest pro
Clean interface
Biggest con
Limited automation
TL;DR - Help Scout
- Help Scout is a customer service platform with shared inboxes and knowledge base
- It provides email-based support, docs, and live chat with a focus on simplicity
- Plans start at $20/user/month for the Standard tier
What is Help Scout?
Available on: Web, iOS, Android
Pros & Cons
Pros
- Clean interface
- Great for small teams
- Excellent docs platform
Cons
- Limited automation
- No free tier
Ratings Across the Web
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Free TrialStandard
$22/user/month
- 2 mailboxes
- 1 Docs site
- Email and live chat
- 50+ integrations
- Automated workflows
Plus
$44/user/month
- 5 mailboxes
- 2 Docs sites
- Facebook Messenger
- Advanced API
- Salesforce and HubSpot apps
Pro
$65/user/month
- 25 mailboxes
- 10 Docs sites
- Enterprise security
- 50 free light users
- Dedicated account manager
How Help Scout's pricing compares
At $22/mo, Help Scout is mid-range of its 5 direct competitors ($10 to $299/mo across the set).
Entry paid plan, monthly.
Reviews
Across 649 verified user reviews on G2, Capterra
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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
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Help Scout FAQ
What makes Help Scout different?
Source: helpscout.com