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TL;DR - Help Scout
- Help Scout is a customer service platform with shared inboxes and knowledge base
- It provides email-based support, docs, and live chat with a focus on simplicity
- Plans start at $20/user/month for the Standard tier
Pricing: Paid only
Best for: Enterprises & pros
Score: 84/100
Pros & Cons
Pros
- Clean interface
- Great for small teams
- Excellent docs platform
Cons
- Limited automation
- No free tier
Key Features
Shared inboxKnowledge baseLive chat widgetCustomer profilesCollision detectionReporting analytics
Pricing Plans
Free TrialStandard
$22/user/month
- 2 mailboxes
- 1 Docs site
- Email and live chat
- 50+ integrations
- Automated workflows
Plus
$44/user/month
- 5 mailboxes
- 2 Docs sites
- Facebook Messenger
- Advanced API
- Salesforce and HubSpot apps
Pro
$65/user/month
- 25 mailboxes
- 10 Docs sites
- Enterprise security
- 50 free light users
- Dedicated account manager
About Help Scout
By Toolradar Team·
Help Scout is a help desk platform designed for customer-centric teams. Shared inbox feels like email for customers, organized for teams. Docs creates self-service knowledge bases. Beacon adds live chat and help center to your site. Customer profiles show conversation history. Support software that keeps customers feeling like people, not tickets.
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Help Scout FAQ
What makes Help Scout different?
Help Scout focuses on human-centric support with a simple, email-like interface.
Source: helpscout.com
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