TL;DR - Help Scout
- Help Scout is a customer service platform with shared inboxes and knowledge base
- It provides email-based support, docs, and live chat with a focus on simplicity
- Plans start at $20/user/month for the Standard tier
Pricing: Paid only
Best for: Enterprises & professionals
Score: 84/100
Pricing Plans
15-day free trialFree
Free
Limited
- 5 users max
- 1 inbox
- 1 Docs site
Standard
$25/user/month
Growing teams
- Unlimited users
- Automation
- Reporting
Most Popular
Plus
$45/user/month
Popular
- Multi-channel
- Advanced analytics
- Custom fields
Pro
$75/user/month
Enterprise scale
- Security controls
- Enterprise features
- Premium support
About Help Scout
Help Scout provides customer support with a personal touch. Shared inbox, knowledge base, and beacon—support that feels like email, not tickets.
The approach is human-first. The interface is clean. Features cover support needs well.
Support teams wanting customer communication that feels personal choose Help Scout for relationship-focused support.
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Help Scout FAQ
Help Scout offers a free trial. Standard plans start at $20 per user per month for full helpdesk functionality.
Help Scout is a customer support platform with shared inboxes, a knowledge base, and live chat. It's designed to feel personal rather than ticket-based.
Help Scout is simpler and more human-feeling. Zendesk has more features for complex support operations. Help Scout works well for small to medium support teams.