10 Best Help Desk Tools in 2026

Trengo positions itself as a team inbox for all your customer communication channels, and it delivers on that promise quite well. The platform brings together WhatsApp, email, live chat, Facebook Messenger, Instagram, and even SMS into a single interface that feels surprisingly organized. What sets Trengo apart is its focus on team collaboration. You can assign conversations to specific team members, add internal notes, mention colleagues for input, and track who's working on what. For businesses juggling multiple communication channels, this prevents the chaos of messages falling through the cracks. The WhatsApp Business integration is particularly strong. You can use it for customer support, send automated notifications, and even run marketing campaigns—all while staying compliant with WhatsApp's business policies. For businesses in regions where WhatsApp is the dominant communication channel, this alone might justify the investment. Trengo also includes a flow builder for creating automated responses and routing rules. It's visual and intuitive enough that non-technical team members can set up fairly sophisticated automations. Common use cases include auto-replies outside business hours, routing inquiries to specialized teams, and sending satisfaction surveys after conversations close. The platform works well for small to mid-sized businesses that communicate across many channels but want to keep everything manageable without enterprise-level complexity.

Intercom is a customer communication platform that combines AI-powered chatbots, live chat, help center, and email automation for customer support and engagement.

Splashtop delivers remote desktop access for businesses and IT teams needing to support and manage devices from anywhere. The platform provides high-performance remote connections with enterprise security features and device management. IT departments use Splashtop for remote support, unattended access, and managing distributed infrastructure.

TeamViewer is a comprehensive platform designed to facilitate a smooth and efficient digital experience for employees and optimize IT operations. It offers robust remote access and support capabilities, allowing users to connect to and control devices from anywhere, reducing downtime and travel costs. The platform caters to IT professionals, teams, and large enterprises, providing tools for proactive IT management, real-time insights, and automated problem resolution. Beyond basic remote control, TeamViewer includes features like Digital Experience Management (DEX) for monitoring endpoint environments, identifying compliance drifts, and automating fixes. It also offers powerful add-ons such as Asset Management, Mobile Device Management, Device Monitoring, and Endpoint Protection, ensuring a secure and well-managed IT infrastructure. TeamViewer emphasizes high-level security, evidenced by its BitSight Security Rating and various certifications, making it a trusted solution for businesses and organizations worldwide, including non-profits and educational institutions.

Jira Service Management is an AI-powered platform designed to revolutionize IT support and scale service experiences across various teams, including IT, HR, facilities, and engineering. It helps organizations end bad service management by providing a unified platform for managing requests, automating support interactions, and improving collaboration between development and operations teams. The platform offers features like request management, incident management, problem management, change management, asset management, configuration management, and knowledge management. With AI capabilities, it provides 24/7 self-service, intelligent triage of requests, smart context for personalized support, and automated post-incident reviews. Jira Service Management aims to accelerate deployments, minimize risk, detect and resolve incidents faster, and improve overall service resilience for over 60,000 customers worldwide. It caters to a wide range of users, from startups managing incoming requests to enterprises seeking a fast, flexible ITSM solution. The platform integrates with over 1,000 applications and offers a robust API for customization, ensuring it can adapt to diverse use cases and scale with organizational needs.

Freshdesk is a customer support platform that helps teams deliver exceptional service. Ticketing organizes customer conversations across channels. Automation routes tickets and suggests responses. Knowledge base enables customer self-service. AI features summarize tickets and assist agents. Support that scales without losing the personal touch.

Gorgias handles customer support for e-commerce businesses. Integrate with Shopify, access order data, resolve issues faster—support designed around how online stores work. The e-commerce integration is deep. Agents see order history immediately. Automation handles common questions. E-commerce brands wanting support that understands their business choose Gorgias for store-integrated customer service.

Insightly is a comprehensive Customer Relationship Management (CRM) platform designed to help businesses grow faster by centralizing customer data, automating workflows, and streamlining sales, marketing, and customer support operations. It offers a unified platform that integrates CRM, marketing automation, and customer service functionalities, allowing teams to manage leads, opportunities, projects, and customer interactions from a single source of truth. Insightly aims to improve sales efficiency, enhance customer engagement, and provide actionable insights through its robust reporting and analytics capabilities. The platform caters to a wide range of industries and businesses looking to optimize their customer-facing processes. Key features include lead tracking, pipeline management, email marketing, landing page creation, dynamic list segmentation, and workflow automation. Insightly also incorporates AI features like Copilot, email replies, and summaries to automate repetitive tasks, keep data clean, and help sales teams focus on high-value leads. Additionally, its AppConnect feature allows seamless integration with over 2,000 third-party applications, ensuring it fits into existing tech stacks and provides a holistic view of customer data.

Help Scout is a help desk platform designed for customer-centric teams. Shared inbox feels like email for customers, organized for teams. Docs creates self-service knowledge bases. Beacon adds live chat and help center to your site. Customer profiles show conversation history. Support software that keeps customers feeling like people, not tickets.

Crisp is a customer messaging platform combining live chat, chatbots, and CRM. Chat with website visitors in real-time. Automate common questions with chatbots. Shared inbox manages conversations across channels. CRM tracks customer relationships. Customer communication for startups and growing businesses.