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TeamViewer
The platform for the digital workplace, enabling seamless remote access, support, and IT management.
Freemium86/100
View Details Best Help Desk for Small Business 2026
Updated: February 2026
Affordable and easy-to-use help desk tools perfect for small businesses and growing teams. We've curated 12 tools specifically suited for small business.
Key Takeaways
- TeamViewer is our #1 pick for help desk for small business in 2026, scoring 86/100.
- We analyzed 12 help desk for small business tools to create this ranking.
- 12 tools offer free plans, perfect for getting started.
- Average editorial score: 81/100 - high-quality category.
Why Small Business Need Specialized Help Desk Tools
Affordable pricing
Easy to set up
Scales with your business
No enterprise complexity
12 Help Desk Tools for Small Business
Freemium85/100
View Details 
Insightly
Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.
Freemium85/100
View Details 
FreshService
AI-powered ITSM platform for simple, scalable IT service and business team collaboration.
Freemium81/100
View Details 
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Freemium73/100
View Details 
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Freemium73/100
View Details Best Help Desk for Other Use Cases
Frequently Asked Questions
What is the best help desk tool for small business?
Based on our analysis, TeamViewer is the top choice for small business, with a score of 86/100. It offers affordable pricing and easy to set up.
Are there free help desk tools for small business?
Yes! TeamViewer, Jira Service Management, Freshdesk offer free plans suitable for small business.