Customer service that connects with sales and marketing
From $90/mo (free plan available)Visit WebsiteThe Bottom Line
- Price
- From $90/mo (free plan available). Compare plans
Key facts
- HubSpot Service Hub is a customer service platform integrated with the HubSpot CRM
- It provides ticketing, knowledge base, and customer feedback tools
- Paid tiers available
Pros
- Good service hub
- HubSpot integration
- Ticketing system
- Knowledge base
- Customer portal
Cons
- Expensive standalone
- Best with full HubSpot
- Per-seat pricing
- Learning curve
- Feature limitations
What is HubSpot Service?
Available on: Web
Ratings Across the Web
HubSpot Service holds an aggregate rating of 3.4 out of 5 from 9,419 reviews across G2 and Trustpilot, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Help desk
- Ticketing
- Knowledge base
- Customer portal
- Live chat
- HubSpot CRM integration
Pricing Plans
Free TrialPricing checked Oct 9, 2026
| Plan | Price | Details |
|---|---|---|
| Free Tools | $0 | Core features
+1 more Show less
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| Starter Popular | $15/seat/month | Annual
+1 more Show less
|
| Professional | $90/month | 1 seat included
+1 more Show less
|
| Enterprise | $130/seat/month | Annual
+1 more Show less
|
Is HubSpot Service worth the price?
HubSpot Service offers a generous Free Tools tier, making it highly accessible for small businesses.
The Starter tier at $15/seat/month is competitive for basic needs, but the jump to Professional at $90/month (for one seat) is quite steep for additional features. It's best for businesses looking for a scalable, integrated CRM solution, from startups to larger enterprises.
Hidden Costs & Gotchas
Onboarding fees for higher tiers
How HubSpot Service's pricing compares
At $15/mo, billing unit not specified, HubSpot Service is the most affordable of its 4 comparable direct competitors.
Entry paid plan, monthly. Pricing checked Oct 9, 2026.
Reviews
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Still deciding?
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HubSpot Service FAQ
How does HubSpot Service Hub integrate with existing customer data?
Which teams benefit most from HubSpot Service Hub?
How is HubSpot Service Hub priced?
What kind of customer support challenges does HubSpot Service Hub address?
What are the trade-offs when considering HubSpot Service Hub?
How does HubSpot Service Hub compare to Zendesk?
Can HubSpot Service Hub help in reducing customer support volume?
Source: hubspot.com