TL;DR - Hubspot Service
- HubSpot Service Hub is a customer service platform integrated with the HubSpot CRM
- It provides ticketing, knowledge base, and customer feedback tools
- Free tier available, Starter at $20/month
Pricing: Free plan available
Best for: Growing teams
4.4/5 across review platforms
Pros & Cons
Pros
- Good service hub
- HubSpot integration
- Ticketing system
- Knowledge base
- Customer portal
Cons
- Expensive standalone
- Best with full HubSpot
- Per-seat pricing
- Learning curve
- Feature limitations
Ratings Across the Web
4.4(12,000 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Help deskTicketingKnowledge baseCustomer portalLive chatHubSpot CRM integration
Pricing Plans
Free TrialFree Tools
Free
Core features
- Ticketing
- Live chat
- Calling SDK
- Basic bots
Most Popular
Starter
$15/seat/month
Annual
- All Free
- Email templates
- Canned snippets
- Simple automation
Professional
$90/month
1 seat included
- Help desk
- Knowledge base
- Customer portal
- SLA
Enterprise
$130/seat/month
Annual
- All Professional
- Playbooks
- Custom objects
- Goals
About Hubspot Service
By Toolradar Team·
HubSpot Service Hub manages customer service integrated with HubSpot CRM. Tickets, knowledge base, and customer feedback—support that shares context with sales and marketing.
The CRM integration means complete customer visibility. Automation handles routing. Self-service reduces volume.
HubSpot customers add Service Hub for support that connects with their existing customer data.
Reviews
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Hubspot Service FAQ
Is HubSpot Service Hub free?
Free tools available. Starter at $20/month. Professional at $500/month.
What is HubSpot Service Hub?
Customer service software. Ticketing, knowledge base, live chat. Part of HubSpot platform.
Service Hub vs Zendesk?
HubSpot better if using HubSpot CRM. Zendesk more specialized for support. HubSpot for unified platform.
Source: hubspot.com