Customer service that connects with sales and marketing
Visit WebsiteThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Good service hub
Biggest con
Expensive standalone
TL;DR - Hubspot Service
- HubSpot Service Hub is a customer service platform integrated with the HubSpot CRM
- It provides ticketing, knowledge base, and customer feedback tools
- Free tier available, Starter at $20/month
What is Hubspot Service?
Available on: Web
Pros & Cons
Pros
- Good service hub
- HubSpot integration
- Ticketing system
- Knowledge base
- Customer portal
Cons
- Expensive standalone
- Best with full HubSpot
- Per-seat pricing
- Learning curve
- Feature limitations
Ratings Across the Web
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Free TrialFree Tools
Free
Core features
- Ticketing
- Live chat
- Calling SDK
- Basic bots
Starter
$15/seat/month
Annual
- All Free
- Email templates
- Canned snippets
- Simple automation
Professional
$90/month
1 seat included
- Help desk
- Knowledge base
- Customer portal
- SLA
Enterprise
$130/seat/month
Annual
- All Professional
- Playbooks
- Custom objects
- Goals
How Hubspot Service's pricing compares
At $15/mo, Hubspot Service is the most affordable of its 2 direct competitors.
Entry paid plan, monthly.
Reviews
Across 12,000 verified user reviews on G2, Capterra
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Hubspot Service FAQ
Is HubSpot Service Hub free?
What is HubSpot Service Hub?
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Source: hubspot.com