Hubspot Service vs Freshdesk: Which Should You Choose in 2026?
Choosing between Hubspot Service and Freshdesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Hubspot Service
Customer service by HubSpot
Best for you if:
- • You need crm features specifically
- • HubSpot Service Hub is a customer service platform integrated with the HubSpot CRM
- • It provides ticketing, knowledge base, and customer feedback tools
Freshdesk
Intuitive customer support software
Best for you if:
- • You want the higher-rated option (8.5/10 vs 7.9/10)
- • You need help desk features specifically
- • Cloud-based customer support software
- • Affordable alternative to Zendesk
| At a Glance |  Hubspot Service |  Freshdesk |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | CRM | Help Desk |
Rating | 79/100 | 85/100 |
| Feature | Hubspot Service | Freshdesk |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 79 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMHelp Desk | Help DeskLive Chat |
How Hubspot Service and Freshdesk Compare
Hubspot Service
Customer service by HubSpot
Free tier available · 79/100 score
Freshdesk
Intuitive customer support software
Free tier available · 85/100 score
Hubspot Service is a crm tool. Freshdesk is in help desk.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Hubspot Service
Want the highest-rated option?
Hubspot Service: 79/100. Freshdesk: 85/100.
Go with: Freshdesk
Value user reviews?
Neither has user reviews yet.
Go with: Freshdesk
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Hubspot Service is a crm tool. Freshdesk is in help desk. Pick the category that matches your needs.
How important are ratings?
Freshdesk scores higher: 85/100 vs 79/100.
Key Takeaways
Freshdesk
- Higher score: 85/100 vs 79
- Free tier available
- Our pick for this comparison
Hubspot Service
- Better fit for crm
The Bottom Line
Freshdesk (85/100) is our pick.
Frequently Asked Questions
Is Hubspot Service or Freshdesk better?
Freshdesk scores 85/100 in our evaluation. Both are freemium.
What are Hubspot Service and Freshdesk used for?
Hubspot Service: Customer service by HubSpot. Freshdesk: Intuitive customer support software.
What does Hubspot Service cost vs Freshdesk?
Hubspot Service is freemium (free tier + paid plans). Freshdesk is freemium (free tier + paid plans). Visit their websites for detailed pricing.