Lime Connect (formerly Userlike) is an AI-powered messaging suite designed to transform customer interactions into sales and efficient support. It centralizes various communication channels like live chat, email, and WhatsApp into a single smart inbox, enabling seamless collaboration between AI agents and human teams. The platform aims to scale communication without increasing resource demands. Key features include Connect AI for automating tasks and assisting service teams, a Website Messenger to engage visitors and direct conversations to the right agent or chatbot, and WhatsApp Campaigns for interactive marketing newsletters. Lime Connect emphasizes data security and compliance, being GDPR-compliant, developed and hosted in Germany, and ISO 27001 certified. It also adheres to the European Accessibility Act, ensuring inclusive web messaging. This solution is ideal for businesses looking to enhance their customer experience, improve lead generation, and streamline customer service operations through AI-driven automation and multi-channel communication management. It caters to companies seeking to build lasting customer relationships and boost conversion rates.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source userlike.com ↗

Ratings Across the Web

4.4 (453 reviews)

Userlike holds an aggregate rating of 4.4 out of 5 from 453 reviews across G2, last checked September 8, 2026.

G2 453 reviews

4.4/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chat
Chatbots
WhatsApp integration
Video calls
Messenger unified
Data privacy

Pricing Plans

14-day Free Trial

Pricing checked Oct 3, 2026

Userlike plans and prices, checked October 2026
Plan	Price	Details
Free	$0	1 user 1 widget Unlimited conversations +1 more Show less Basic features
Team	$90/month	4 operators 4 widgets Video calls +2 more Show less Live translation WhatsApp/Messenger
Corporate	$290/month	AI chatbots Automation Hub 10 operators +1 more Show less Advanced analytics
Flex	Custom	Unlimited operators Custom integrations Dedicated support +1 more Show less Enterprise security

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Is Userlike worth the price?

Good value

Userlike's pricing is on the higher side compared to some market alternatives, especially the jump from the Free tier to the $90/month Team plan.

The Corporate tier at $290/month offers significant AI and automation features, but the per-operator cost can add up quickly. It's best for businesses prioritizing advanced customer service automation and multi-channel support.

Full Userlike pricing: every plan, hidden costs and alternatives

How Userlike's pricing compares

At $90/mo, billing unit not specified, Userlike is the most premium of its 4 comparable direct competitors.

$20

$29

$29

$49

Userlike

$90

Entry paid plan, monthly. Pricing checked Oct 3, 2026.

Reviews

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4.4/5

Across 453 verified user reviews on G2

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Best Userlike Alternatives

Top alternatives based on features, pricing, and user needs.

Intercom Paid

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4.5

Drift Paid

Conversational marketing platform

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Livechat Paid

Customer service chat software

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Freshchat Freemium

Modern messaging software for sales and customer engagement

4.3

Comm100 Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

4.6

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Userlike vs Intercom Head-to-head: features, pricing, who wins Userlike vs Drift Head-to-head: features, pricing, who wins Userlike vs Livechat Head-to-head: features, pricing, who wins

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Userlike FAQ

How does Userlike enhance customer support operations?

Userlike centralizes customer interactions from live chat, email, and WhatsApp into a single smart inbox, enabling seamless collaboration between AI agents and human teams. This approach helps businesses scale communication efficiently without increasing resource demands, streamlining customer service operations through AI-driven automation and multi-channel management.

Which teams benefit most from Userlike?

Userlike is ideal for customer support teams looking to enhance their customer experience and streamline operations through AI-driven automation. It also benefits sales teams aiming to improve lead generation and boost conversion rates by transforming customer interactions into sales opportunities.

How does Userlike's pricing model work?

Userlike offers a free tier for basic usage, allowing businesses to start without initial investment. For more extensive usage and advanced features, paid plans are available, which are structured with per-operator pricing.

Can Userlike help with lead generation?

Yes, Userlike can improve lead generation through its Website Messenger, which engages visitors and directs conversations to the appropriate agent or chatbot. It also offers WhatsApp Campaigns for interactive marketing newsletters, helping to build lasting customer relationships and boost conversion rates.

What kind of data security does Userlike provide?

Userlike emphasizes data security and compliance, being GDPR-compliant and ISO 27001 certified. The platform is developed and hosted in Germany, adhering to strict European data protection standards.

How does Userlike compare to Intercom?

Userlike, like Intercom, offers live chat software and good features for customer communication. However, Userlike operates with per-operator pricing and has a learning curve, while some users might find better alternatives exist for specific feature gaps.

Does Userlike support inclusive web messaging?

Yes, Userlike adheres to the European Accessibility Act, ensuring that its web messaging features are inclusive and accessible to a broader range of users. This commitment helps businesses provide a more accessible customer experience.

Source: userlike.com

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