Userlike

Name: Userlike
Brand: Userlike
Price: 90 USD
Rating: 4.4 (453 reviews)

Claim this tool Editor reviewed

The AI platform for strong customer relationships, offering more sales and faster support.

Customer Support Live Chat AI Assistants Communication

Visit Website

4.4(453 across the web)

FreemiumVisit Website

Reviews onG2

453 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Live chat software

Biggest con

Per-operator pricing

TL;DR - Userlike

AI-powered messaging suite for live chat, email, and WhatsApp.
Centralizes customer communication with AI agents and human teams.
Focuses on sales, support efficiency, and strong customer relationships.

Pricing: Free plan available

Best for: Growing teams

4.4/5 across review platforms

What is Userlike?

Editorial review

Lime Connect (formerly Userlike) is an AI-powered messaging suite designed to transform customer interactions into sales and efficient support. It centralizes various communication channels like live chat, email, and WhatsApp into a single smart inbox, enabling seamless collaboration between AI agents and human teams. The platform aims to scale communication without increasing resource demands. Key features include Connect AI for automating tasks and assisting service teams, a Website Messenger to engage visitors and direct conversations to the right agent or chatbot, and WhatsApp Campaigns for interactive marketing newsletters. Lime Connect emphasizes data security and compliance, being GDPR-compliant, developed and hosted in Germany, and ISO 27001 certified. It also adheres to the European Accessibility Act, ensuring inclusive web messaging. This solution is ideal for businesses looking to enhance their customer experience, improve lead generation, and streamline customer service operations through AI-driven automation and multi-channel communication management. It caters to companies seeking to build lasting customer relationships and boost conversion rates.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceuserlike.com ↗

Pros & Cons

Pros

Live chat software
Good features
GDPR compliant
Active development
Fair pricing

Cons

Per-operator pricing
Learning curve
Better alternatives exist
Feature gaps
Support varies

Ratings Across the Web

4.4(453 reviews)

Userlike holds an aggregate rating of 4.4 out of 5 from 453 reviews across G2, last checked March 18, 2026.

G2453 reviews

4.4/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chatChatbotsWhatsApp integrationVideo callsMessenger unifiedData privacy

Pricing Plans

14-day Free Trial

Pricing checked Aug 23, 2026

Free

1 user
1 widget
Unlimited conversations
Basic features

Team

$90/month

4 operators
4 widgets
Video calls
Live translation
WhatsApp/Messenger

Corporate

$290/month

AI chatbots
Automation Hub
10 operators
Advanced analytics

Flex

Custom

Unlimited operators
Custom integrations
Dedicated support
Enterprise security

Calculate your cost View full pricing

Is Userlike worth the price?

70/100

Userlike's pricing is on the higher side compared to some market alternatives, especially the jump from the Free tier to the $90/month Team plan.

The Corporate tier at $290/month offers significant AI and automation features, but the per-operator cost can add up quickly. It's best for businesses prioritizing advanced customer service automation and multi-channel support.

Hidden Costs & Gotchas

Operator limits on Team and Corporate plans

Custom integrations likely cost extra on Flex

Advanced analytics only on Corporate tier

How Userlike Compares to Competitors

Compared to LiveChat, which starts around $20/month per agent, Userlike's Team plan at $90/month for 4 operators is more expensive per user. However, Userlike's inclusion of video calls and live translation at this tier offers more features than some entry-level competitor plans. Zendesk Support, another competitor, also offers more granular per-agent pricing starting lower, but Userlike's AI and automation hub on Corporate could be a differentiator for specific needs.

How Userlike's pricing compares

At $90/mo, Userlike is the most premium of its 4 direct competitors.

$20

$29

$29

$49

Userlike

$90

Entry paid plan, monthly. Pricing checked Aug 23, 2026.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99Free with your review

Review Userlike, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

4.4/5

Across 453 verified user reviews on G2

Add your hands-on experience using the offer above to help the next buyer.

Best Userlike Alternatives

Top alternatives based on features, pricing, and user needs.

DriftPaid

Conversational marketing platform

4.4

IntercomPaid

AI-first customer service platform

4.5

LivechatPaid

Customer service chat software

4.5

FreshchatFreemium

Modern messaging software for sales and customer engagement

4.3

Comm100Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

4.6

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Userlike vs DriftHead-to-head: features, pricing, who wins Userlike vs IntercomHead-to-head: features, pricing, who wins Userlike vs LivechatHead-to-head: features, pricing, who wins

Explore More

Best Customer Support Tools Best Live Chat Tools Best AI Assistants Tools Best Communication Tools Best Free Customer Support Best Free Live Chat Best Free AI Assistants Best Free Communication

Userlike FAQ

How does Userlike enhance customer support operations?

Userlike centralizes customer interactions from live chat, email, and WhatsApp into a single smart inbox, enabling seamless collaboration between AI agents and human teams. This approach helps businesses scale communication efficiently without increasing resource demands, streamlining customer service operations through AI-driven automation and multi-channel management.

Which teams benefit most from Userlike?

Userlike is ideal for customer support teams looking to enhance their customer experience and streamline operations through AI-driven automation. It also benefits sales teams aiming to improve lead generation and boost conversion rates by transforming customer interactions into sales opportunities.

How does Userlike's pricing model work?

Userlike offers a free tier for basic usage, allowing businesses to start without initial investment. For more extensive usage and advanced features, paid plans are available, which are structured with per-operator pricing.

Can Userlike help with lead generation?

Yes, Userlike can improve lead generation through its Website Messenger, which engages visitors and directs conversations to the appropriate agent or chatbot. It also offers WhatsApp Campaigns for interactive marketing newsletters, helping to build lasting customer relationships and boost conversion rates.

What kind of data security does Userlike provide?

Userlike emphasizes data security and compliance, being GDPR-compliant and ISO 27001 certified. The platform is developed and hosted in Germany, adhering to strict European data protection standards.

How does Userlike compare to Intercom?

Userlike, like Intercom, offers live chat software and good features for customer communication. However, Userlike operates with per-operator pricing and has a learning curve, while some users might find better alternatives exist for specific feature gaps.

Does Userlike support inclusive web messaging?

Yes, Userlike adheres to the European Accessibility Act, ensuring that its web messaging features are inclusive and accessible to a broader range of users. This commitment helps businesses provide a more accessible customer experience.

Source: userlike.com

Guides & Articles

Best AI Receptionists in 2026

Expert guide

Best Conversational AI Platforms in 2026

Expert guide

Best Customer Support Software in 2026

Expert guide