The AI platform for strong customer relationships, offering more sales and faster support.
Visit WebsiteReviews onG2
453 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Live chat software
Biggest con
Per-operator pricing
TL;DR - Userlike
- AI-powered messaging suite for live chat, email, and WhatsApp.
- Centralizes customer communication with AI agents and human teams.
- Focuses on sales, support efficiency, and strong customer relationships.
Pricing: Free plan available
Best for: Growing teams
4.4/5 across review platforms
What is Userlike?
Lime Connect (formerly Userlike) is an AI-powered messaging suite designed to transform customer interactions into sales and efficient support. It centralizes various communication channels like live chat, email, and WhatsApp into a single smart inbox, enabling seamless collaboration between AI agents and human teams. The platform aims to scale communication without increasing resource demands.
Key features include Connect AI for automating tasks and assisting service teams, a Website Messenger to engage visitors and direct conversations to the right agent or chatbot, and WhatsApp Campaigns for interactive marketing newsletters. Lime Connect emphasizes data security and compliance, being GDPR-compliant, developed and hosted in Germany, and ISO 27001 certified. It also adheres to the European Accessibility Act, ensuring inclusive web messaging.
This solution is ideal for businesses looking to enhance their customer experience, improve lead generation, and streamline customer service operations through AI-driven automation and multi-channel communication management. It caters to companies seeking to build lasting customer relationships and boost conversion rates.
Available on: Web
Pros & Cons
Pros
- Live chat software
- Good features
- GDPR compliant
- Active development
- Fair pricing
Cons
- Per-operator pricing
- Learning curve
- Better alternatives exist
- Feature gaps
- Support varies
Ratings Across the Web
4.4(453 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Live chatChatbotsWhatsApp integrationVideo callsMessenger unifiedData privacy
Pricing Plans
14-day Free TrialPricing checked Jul 14, 2026
Free
Free
- 1 user
- 1 widget
- Unlimited conversations
- Basic features
Team
$90/month
- 4 operators
- 4 widgets
- Video calls
- Live translation
- WhatsApp/Messenger
Corporate
$290/month
- AI chatbots
- Automation Hub
- 10 operators
- Advanced analytics
Flex
Custom
- Unlimited operators
- Custom integrations
- Dedicated support
- Enterprise security
How Userlike's pricing compares
At $90/mo, Userlike is the most premium of its 4 direct competitors.
Entry paid plan, monthly. Pricing checked Jul 14, 2026.
Reviews
$99Free with your review
Write a reviewReview Userlike, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.
4.4/5
Across 453 verified user reviews on G2
Add your hands-on experience using the offer above to help the next buyer.
Best Userlike Alternatives
Top alternatives based on features, pricing, and user needs.
DriftPaid
Conversational marketing platform
IntercomPaid
AI-first customer service platform
LivechatPaid
Customer service chat software
FreshchatFreemium
Modern messaging software for sales and customer engagement
Comm100Paid
AI-powered omnichannel customer service platform for seamless support and accelerated resolution.
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Userlike FAQ
How does Userlike enhance customer support operations?
Userlike centralizes customer interactions from live chat, email, and WhatsApp into a single smart inbox, enabling seamless collaboration between AI agents and human teams. This approach helps businesses scale communication efficiently without increasing resource demands, streamlining customer service operations through AI-driven automation and multi-channel management.
Which teams benefit most from Userlike?
Userlike is ideal for customer support teams looking to enhance their customer experience and streamline operations through AI-driven automation. It also benefits sales teams aiming to improve lead generation and boost conversion rates by transforming customer interactions into sales opportunities.
How does Userlike's pricing model work?
Userlike offers a free tier for basic usage, allowing businesses to start without initial investment. For more extensive usage and advanced features, paid plans are available, which are structured with per-operator pricing.
Can Userlike help with lead generation?
Yes, Userlike can improve lead generation through its Website Messenger, which engages visitors and directs conversations to the appropriate agent or chatbot. It also offers WhatsApp Campaigns for interactive marketing newsletters, helping to build lasting customer relationships and boost conversion rates.
What kind of data security does Userlike provide?
Userlike emphasizes data security and compliance, being GDPR-compliant and ISO 27001 certified. The platform is developed and hosted in Germany, adhering to strict European data protection standards.
How does Userlike compare to Intercom?
Userlike, like Intercom, offers live chat software and good features for customer communication. However, Userlike operates with per-operator pricing and has a learning curve, while some users might find better alternatives exist for specific feature gaps.
Does Userlike support inclusive web messaging?
Yes, Userlike adheres to the European Accessibility Act, ensuring that its web messaging features are inclusive and accessible to a broader range of users. This commitment helps businesses provide a more accessible customer experience.
Source: userlike.com