The Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace.
Biggest con
Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.
TL;DR - Freshchat
- Freshchat is a conversational support platform offering omnichannel engagement, AI-driven bots, and a unified agent workspace.
- It provides various pricing tiers, including a free plan, with advanced features like custom dashboards and security in higher-paid plans.
- The platform focuses on enhancing customer experience through personalized interactions, proactive engagement, and performance analytics.
What is Freshchat?
Available on: Web
Pros & Cons
Pros
- Offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace.
- Provides omnichannel support across various channels including live chat, email, social media messengers (WhatsApp, Facebook Messenger, Instagram, Line, Google Business Messages), and SMS.
- Integrates AI-driven bots for scalable self-service and proactive customer engagement.
- Features a unified agent workspace that provides agents with comprehensive customer context, including past purchases and open issues, for personalized experiences.
- Includes robust analytics and administration tools to monitor customer behavior, team productivity, and bot effectiveness.
Cons
- Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.
- Freddy AI Agent sessions are limited, with only 500 free sessions offered once per account on paid plans, requiring additional purchases thereafter.
- Some advanced features like custom dashboards, effective routing mechanisms, multiple SLA policies, and skills-based assignments are only available in higher-tier plans (Pro and Enterprise).
Ratings Across the Web
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Pricing Plans
Pricing checked Jun 15, 2026
Free
Free
- 100 campaign contacts/month
- Chatbot flows
Growth
$19/monthly
- 500 campaign contacts
- Priority inbox
Pro
$49/monthly
- Auto-assign
- IntelliAssign
How Freshchat's pricing compares
At $49/mo, Freshchat is the most premium of its 3 direct competitors.
Entry paid plan, monthly. Pricing checked Jun 15, 2026.
Reviews
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Freshchat FAQ
How does Freshchat facilitate customer conversations across multiple channels?
Which teams benefit most from using Freshchat?
Does Freshchat include a free tier?
How does Freshchat compare to Intercom for customer engagement?
What kind of limitations should users be aware of with Freshchat?
Can Freshchat help with self-service options for customers?
How does Freshchat provide context to agents during customer interactions?
Source: freshworks.com