Freshchat
Claim this toolModern messaging software for sales and customer engagement
From $19/mo, billed monthly (free plan available) Visit WebsiteThe Bottom Line
- Price
- From $19/mo, billed monthly (free plan available). Compare plans
Key facts
- Freshchat is a conversational support platform offering omnichannel engagement, AI-driven bots, and a unified agent workspace.
- It provides various pricing tiers, including a free plan, with advanced features like custom dashboards and security in higher-paid plans.
- The platform focuses on enhancing customer experience through personalized interactions, proactive engagement, and performance analytics.
Pros
- Offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace.
- Provides omnichannel support across various channels including live chat, email, social media messengers (WhatsApp, Facebook Messenger, Instagram, Line, Google Business Messages), and SMS.
- Integrates AI-driven bots for scalable self-service and proactive customer engagement.
- Features a unified agent workspace that provides agents with comprehensive customer context, including past purchases and open issues, for personalized experiences.
- Includes robust analytics and administration tools to monitor customer behavior, team productivity, and bot effectiveness.
Cons
- Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.
- Freddy AI Agent sessions are limited, with only 500 free sessions offered once per account on paid plans, requiring additional purchases thereafter.
- Some advanced features like custom dashboards, effective routing mechanisms, multiple SLA policies, and skills-based assignments are only available in higher-tier plans (Pro and Enterprise).
What is Freshchat?
Available on: Web
Ratings Across the Web
Freshchat holds an aggregate rating of 4.3 out of 5 from 656 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Live chat
- Chatbots
- Campaigns
- Integrations
- Reports
Pricing Plans
Pricing checked Oct 3, 2026. Source: freshworks.com/live-chat-software, read Oct 3, 2026
| Plan | Price | Details |
|---|---|---|
| Free | $0 |
|
| Growth | $19/monthly |
|
| Pro | $49/monthly |
|
Is Freshchat worth the price?
Freshchat's pricing is generally fair, offering a generous Free tier and competitive entry points.
The Growth tier at $19/month provides good value for growing businesses, while the Pro tier at $49/month offers advanced automation. It's best for businesses looking for a scalable messaging solution with a strong free option.
Hidden Costs & Gotchas
Campaign contact limits could lead to overage fees.
How Freshchat's pricing compares
At $19/mo, billed monthly, Freshchat is the most affordable of its 2 comparable direct competitors.
Not ranked, different unit or currency: Livechat $19/user/mo, billed yearly; Gorgias $40/mo flat, whole organisation, billed monthly.
Entry paid plan, monthly price, billed monthly. Pricing checked Oct 3, 2026.
Freshchat by the numbers
Toolradar data: Freshchat's entry paid plan ($19/mo, billed monthly) ranks #6 of 21 for price among the Live Chat tools with a verified entry price and no stated unit, where the median is $31/mo. As of Nov 2026.
| Metric | Freshchat | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $19/mo, billed monthly | $31/mo | #6 of 21 tools with no stated price unit, verified price |
| Free plan | Yes | 47% have one | n/a |
| Listed as an alternative to | 6 tools | 1 | #17 of 59 (joint) |
| User rating | 4.3/5 (across the web, 656 ratings) | 4.5/5 | #27 of 35 (joint) tools with 20+ reviews |
Listed as an alternative to: #17 on 2026-10-16 to #17 on 2026-11-05 (rank among 59 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Live Chat data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Freshchat by the numbers”, Nov 2026.
Reviews
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Across 656 verified user reviews on G2, Capterra
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Freshchat FAQ
How does Freshchat facilitate customer conversations across multiple channels?
Which teams benefit most from using Freshchat?
Does Freshchat include a free tier?
How does Freshchat compare to Intercom for customer engagement?
What kind of limitations should users be aware of with Freshchat?
Can Freshchat help with self-service options for customers?
How does Freshchat provide context to agents during customer interactions?
How does Freshchat pricing compare with other Live Chat tools?
Source: freshworks.com