Freshchat

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Modern messaging software for sales and customer engagement

Customer Support Live Chat Sales Engagement

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4.3(656 across the web)

FreemiumVisit Website

Reviews onG2Capterra

656 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace.

Biggest con

Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.

TL;DR - Freshchat

Freshchat is a conversational support platform offering omnichannel engagement, AI-driven bots, and a unified agent workspace.
It provides various pricing tiers, including a free plan, with advanced features like custom dashboards and security in higher-paid plans.
The platform focuses on enhancing customer experience through personalized interactions, proactive engagement, and performance analytics.

Pricing: Free plan available

Best for: Growing teams

4.3/5 across review platforms

What is Freshchat?

Editorial review

Freshchat is a modern messaging software built for teams who want to ace customer conversations across channels. With Freshchat, you can talk to customers on web, mobile, social, and messaging apps with context and seamless handoffs.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcefreshworks.com ↗

Pros & Cons

Pros

Offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace.
Provides omnichannel support across various channels including live chat, email, social media messengers (WhatsApp, Facebook Messenger, Instagram, Line, Google Business Messages), and SMS.
Integrates AI-driven bots for scalable self-service and proactive customer engagement.
Features a unified agent workspace that provides agents with comprehensive customer context, including past purchases and open issues, for personalized experiences.
Includes robust analytics and administration tools to monitor customer behavior, team productivity, and bot effectiveness.

Cons

Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.
Freddy AI Agent sessions are limited, with only 500 free sessions offered once per account on paid plans, requiring additional purchases thereafter.
Some advanced features like custom dashboards, effective routing mechanisms, multiple SLA policies, and skills-based assignments are only available in higher-tier plans (Pro and Enterprise).

Ratings Across the Web

4.3(656 reviews)

Freshchat holds an aggregate rating of 4.3 out of 5 from 656 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

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Key Features

Live chatChatbotsCampaignsIntegrationsReports

Pricing Plans

Pricing checked Sep 12, 2026

Free

100 campaign contacts/month
Chatbot flows

Growth

$19/monthly

500 campaign contacts
Priority inbox

Pro

$49/monthly

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Is Freshchat worth the price?

78/100

Freshchat's pricing is generally fair, offering a generous Free tier and competitive entry points.

The Growth tier at $19/month provides good value for growing businesses, while the Pro tier at $49/month offers advanced automation. It's best for businesses looking for a scalable messaging solution with a strong free option.

Hidden Costs & Gotchas

Campaign contact limits could lead to overage fees.

Advanced features may require additional Freshworks products.

How Freshchat's pricing compares

At $49/mo, Freshchat is the most premium of its 4 direct competitors.

$19

$20

$29

$40

Freshchat

$49

Entry paid plan, monthly. Pricing checked Sep 12, 2026.

Reviews

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4.3/5

Across 656 verified user reviews on G2, Capterra

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Best Freshchat Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

DriftPaid

Conversational marketing platform

4.4

Zoho DeskFreemium

Customer service software for businesses

4.4

ZendeskPaid

Complete customer service solution

4.3

IntercomPaid

AI-first customer service platform

4.5

LivechatPaid

Customer service chat software

4.0

GorgiasPaid

Customer support built for e-commerce, with deep store integration

4.6

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Freshchat alternatives6+ tools ranked, pricing + verdict per pick Freshchat vs DriftHead-to-head: features, pricing, who wins Freshchat vs Zoho DeskHead-to-head: features, pricing, who wins Freshchat vs ZendeskHead-to-head: features, pricing, who wins

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Freshchat FAQ

How does Freshchat facilitate customer conversations across multiple channels?

Freshchat enables teams to communicate with customers across web, mobile, social media, and messaging apps. It provides omnichannel support for channels like live chat, email, WhatsApp, Facebook Messenger, Instagram, Line, and Google Business Messages.

Which teams benefit most from using Freshchat?

Freshchat is designed for sales and customer support teams that need to manage customer conversations efficiently. It helps these teams provide personalized experiences by offering a unified view of customer interactions and context.

Does Freshchat include a free tier?

Yes, Freshchat offers a free plan that supports up to 10 agents. This free plan includes essential features such as website live chat, email support, and access to a unified agent workspace.

How does Freshchat compare to Intercom for customer engagement?

Freshchat provides a unified agent workspace and omnichannel support across various messaging apps, similar to Intercom. However, Freshchat's advanced ticketing and knowledge base features require an upgrade to Freshdesk Omni, which is a separate product.

What kind of limitations should users be aware of with Freshchat?

Advanced ticketing and knowledge base functionalities are not included in Freshchat and require an upgrade to Freshdesk Omni. Additionally, Freddy AI Agent sessions are limited, with only 500 free sessions per account on paid plans before additional purchases are needed.

Can Freshchat help with self-service options for customers?

Yes, Freshchat integrates AI-driven bots to offer scalable self-service options. These bots can also be used for proactive customer engagement, helping to automate responses and guide customers.

How does Freshchat provide context to agents during customer interactions?

Freshchat features a unified agent workspace that gives agents comprehensive customer context. This includes information such as past purchases and open issues, allowing for more personalized and informed customer experiences.

Source: freshworks.com

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