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Live chat, AI chatbots, and email to convert visitors

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Reviews onG2Capterra
2345 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Easy setup

Biggest con

Limited customization

TL;DR - Tidio

  • Tidio is a live chat and chatbot platform for customer support
  • It combines live chat, AI chatbots, and email in one inbox
  • Free tier available, paid plans from $29/month
Pricing: Free plan available
Best for: Growing teams
4.6/5 across review platforms

What is Tidio?

Editorial review
Tidio is a customer service platform combining live chat, chatbots, and email. Chat widget engages visitors in real-time. AI chatbots handle common questions automatically. Visual chatbot builder requires no coding. Integrations with Shopify, WordPress, and more. Customer communication that converts visitors to customers.

Available on: Web

Pros & Cons

Pros

  • Easy setup
  • AI chatbots
  • Good value

Cons

  • Limited customization
  • Bot features extra

Ratings Across the Web

4.6(2,345 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chat widgetAI chatbotEmail marketingVisitor trackingMulti-channel inboxAutomation flows

Pricing Plans

7-day Free Trial

Free

Free

  • 50 conversations lifetime
  • Basic live chat
  • Basic chatbot
  • Limited integrations

Starter

$29/month

  • 100 conversations/month
  • Unlimited agents
  • Live visitor tracking
  • Email support

Growth

$59/month

  • 250 conversations/month
  • AI-powered chatbots
  • Automation features
  • Analytics

Plus

$749/month

  • Unlimited conversations
  • Advanced AI
  • Premium integrations
  • Account manager

How Tidio's pricing compares

At $29/mo, Tidio is mid-range of its 4 direct competitors ($15 to $299/mo across the set).

Tidio
$29
$299

Entry paid plan, monthly.

Reviews

4.6/5

Across 2,345 verified user reviews on G2, Capterra

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Tidio FAQ

Is Tidio free?

Free plan for 50 conversations. Starter from $29/month. Live chat and bots.

What is Tidio?

Live chat and chatbot platform. Easy to install. Good for ecommerce.

Tidio vs Intercom?

Tidio much cheaper. Intercom more powerful. Tidio great for small businesses.

Source: tidio.com

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