Tidio vs tawk.to: Which Should You Choose in 2026?
Choosing between Tidio and tawk.to comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Tidio
Live chat and chatbots
Best for you if:
- • You want the higher-rated option (8.2/10 vs 8.0/10)
- • Tidio is a live chat and chatbot platform for customer support
- • It combines live chat, AI chatbots, and email in one inbox
tawk.to
Free live chat app
Best for you if:
- • You need something completely free
- • Tawk.to is a free live chat and messaging app for websites
- • It provides real-time chat with unlimited agents and customization
| At a Glance |  Tidio |  tawk.to |
|---|---|---|
Price | Free + Paid | Free |
Best For | Help Desk | Help Desk |
Rating | 82/100 | 80/100 |
| Feature | Tidio | tawk.to |
|---|---|---|
| Pricing Model | Freemium | Free |
| Editorial Score | 82 | 80 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Help DeskKnowledge Base |
How Tidio and tawk.to Compare
Tidio
Live chat and chatbots
Free tier available · 82/100 score
tawk.to
Free live chat app
Free · 80/100 score
Who Should Use What?
On a budget?
tawk.to is free. Tidio is freemium.
Go with: tawk.to
Want the highest-rated option?
Tidio: 82/100. tawk.to: 80/100.
Go with: Tidio
Value user reviews?
Neither has user reviews yet.
Go with: Tidio
3 Questions to Help You Decide
What's your budget?
Tidio is freemium. tawk.to is free. Go with tawk.to if free matters most.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Tidio scores higher: 82/100 vs 80/100.
Key Takeaways
Tidio
- Higher score: 82/100 vs 80
- Free tier available
- Our pick for this comparison
tawk.to
- Completely free
The Bottom Line
Tidio (82/100) is our pick. That said, tawk.to is free — hard to beat on price.
Frequently Asked Questions
Is Tidio or tawk.to better?
Tidio scores 82/100 in our evaluation. Tidio is freemium and tawk.to is free.
What are Tidio and tawk.to used for?
Tidio: Live chat and chatbots. tawk.to: Free live chat app.
What does Tidio cost vs tawk.to?
Tidio is freemium (free tier + paid plans). tawk.to is completely free. Visit their websites for detailed pricing.