All-in-one customer messaging: chat, bots, CRM
Visit WebsiteThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
All-in-one platform
Biggest con
Limited at free tier
TL;DR - Crisp
- Customer messaging platform with a free plan and paid tiers for more features
- Omnichannel inbox for chat, email, WhatsApp, Instagram, and Messenger
- AI chatbots, knowledge base, co-browsing, and video calls included in advanced plans
What is Crisp?
Available on: Web
Pros & Cons
Pros
- All-in-one platform
- Good free tier
- Modern interface
Cons
- Limited at free tier
- Can get expensive
Ratings Across the Web
Crisp holds an aggregate rating of 4.5 out of 5 from 335 reviews across G2 and Capterra, last checked March 18, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
14-day Free TrialPricing checked Aug 21, 2026
Free
- Basic chat widget
- Personal websites
- 2 agents
Pro
$28/monthly
- 4 agents
- 5,000 contacts
- FB Messenger, Twitter, Email
- Triggers and customization
Unlimited
$106/monthly
- Unlimited agents
- 50,000 contacts
- All features
- 50 AI uses/month
Plus
$295/monthly
- Ticketing system
- White-labeling
- Advanced analytics
- Unlimited AI
Is Crisp worth the price?
Crisp's pricing offers a good entry point with a generous Free tier and a competitive Pro tier at $28/month for growing businesses.
However, the jump to the Unlimited tier at $106/month, while offering significant contact and agent increases, might feel steep for some. The Plus tier at $295/month is clearly aimed at larger enterprises needing advanced features like white-labeling.
This pricing structure is best for small to medium businesses looking for an all-in-one customer messaging solution.
Hidden Costs & Gotchas
Overage fees for contacts beyond tier limits
AI uses limited on lower tiers
Advanced analytics only on top tier
Ticketing system exclusive to Plus tier
How Crisp Compares to Competitors
Compared to Intercom, which can easily run into hundreds of dollars for similar features, Crisp's Pro tier at $28/month is significantly more affordable. Zendesk Chat's entry-level plans also tend to be higher, making Crisp's Unlimited tier at $106/month a strong value proposition for businesses needing more agents and contacts without breaking the bank.
How Crisp's pricing compares
At $295/mo, Crisp is mid-range of its 5 direct competitors ($1.92 to $299/mo across the set).
Entry paid plan, monthly. Pricing checked Aug 21, 2026.
Reviews
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Across 335 verified user reviews on G2, Capterra
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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Crisp FAQ
How does Crisp facilitate real-time communication with website visitors?
Which teams benefit most from using Crisp?
How does Crisp compare to Intercom for customer messaging?
Does Crisp include a free tier for new users?
What kind of limitations might users encounter with Crisp?
How does Crisp help automate customer interactions?
Source: crisp.chat