Crisp

Name: Crisp
Brand: Crisp
Price: 28 USD
Rating: 4.5 (335 reviews)

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All-in-one customer messaging: chat, bots, CRM

Customer Support CRM Live Chat Chatbots

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4.5(335 across the web)

FreemiumVisit Website

Reviews onG2Capterra

335 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

All-in-one platform

Biggest con

Limited at free tier

TL;DR - Crisp

Customer messaging platform with free plan and Pro at $28/month for 5 agents
Omnichannel inbox for chat, email, WhatsApp, Instagram, and Messenger
AI chatbots, knowledge base, co-browsing, and video calls included in Unlimited at $106/month

Pricing: Free plan available

Best for: Growing teams

4.5/5 across review platforms

What is Crisp?

Editorial review

Crisp is a customer messaging platform combining live chat, chatbots, and CRM. Chat with website visitors in real-time. Automate common questions with chatbots. Shared inbox manages conversations across channels. CRM tracks customer relationships. Customer communication for startups and growing businesses.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcecrisp.chat ↗

Pros & Cons

Pros

All-in-one platform
Good free tier
Modern interface

Cons

Limited at free tier
Can get expensive

Ratings Across the Web

4.5(335 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chatShared inboxKnowledge baseChatbot builderCRM integrationVideo calls

Pricing Plans

14-day Free Trial

Pricing checked Jul 11, 2026

Free

Basic chat widget
Personal websites
2 agents

Pro

$28/monthly

4 agents
5,000 contacts
FB Messenger, Twitter, Email
Triggers and customization

Unlimited

$106/monthly

Unlimited agents
50,000 contacts
All features
50 AI uses/month

Plus

$295/monthly

Ticketing system
White-labeling
Advanced analytics
Unlimited AI

Calculate your cost View full pricing

How Crisp's pricing compares

At $295/mo, Crisp is mid-range of its 5 direct competitors ($1.92 to $299/mo across the set).

$1.92

$15

$29

$39

Crisp

$295

Trengo

$299

Entry paid plan, monthly. Pricing checked Jul 11, 2026.

Reviews

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4.5/5

Across 335 verified user reviews on G2, Capterra

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Best Crisp Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

HubSpotFreemium

CRM platform for scaling businesses

4.2

ZendeskPaid

Complete customer service solution

4.3

FreshdeskFreemium

Intuitive customer support software

4.4

DriftPaid

Conversational marketing platform

4.4

IntercomPaid

AI-first customer service platform

4.5

FreshsalesFreemium

AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.

4.5

Zoho CRMFreemium

CRM for sales and marketing teams

4.1

TrengoPaid

All-in-one customer engagement platform

4.2

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Crisp alternatives8+ tools ranked, pricing + verdict per pick Crisp vs HubSpotHead-to-head: features, pricing, who wins Crisp vs ZendeskHead-to-head: features, pricing, who wins Crisp vs FreshdeskHead-to-head: features, pricing, who wins

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Crisp FAQ

How does Crisp facilitate real-time communication with website visitors?

Crisp allows businesses to chat with website visitors in real-time through its live chat feature. This enables immediate engagement and support for potential and existing customers directly on their website.

Which teams benefit most from using Crisp?

Crisp is best suited for customer support teams and sales teams within startups and growing businesses. Its combination of live chat, chatbots, and CRM helps manage customer interactions and relationships efficiently.

How does Crisp compare to Intercom for customer messaging?

Crisp offers an all-in-one platform for customer messaging, including live chat, chatbots, and CRM, similar to Intercom. A key difference is that Crisp provides a good free tier, which can be beneficial for businesses starting out.

Does Crisp include a free tier for new users?

Yes, Crisp is available on a free tier, allowing users to access basic functionalities without cost. Paid plans are offered for those requiring more extensive usage and advanced features.

What kind of limitations might users encounter with Crisp?

Users might find Crisp's free tier to be limited in its capabilities, which could necessitate an upgrade for more extensive use. Additionally, the cost can increase as usage and feature requirements grow.

How does Crisp help automate customer interactions?

Crisp helps automate customer interactions through its chatbot feature, which can handle common questions and routine inquiries. This allows support teams to focus on more complex customer needs.

Source: crisp.chat

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