The Bottom Line
- Price
- From $28/mo (free plan available). Compare plans
Key facts
- Customer messaging platform with a free plan and paid tiers for more features
- Omnichannel inbox for chat, email, WhatsApp, Instagram, and Messenger
- AI chatbots, knowledge base, co-browsing, and video calls included in advanced plans
Pros
- All-in-one platform
- Good free tier
- Modern interface
Cons
- Limited at free tier
- Can get expensive
What is Crisp?
Available on: Web
Ratings Across the Web
Crisp holds an aggregate rating of 4.5 out of 5 from 350 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Live chat
- Shared inbox
- Knowledge base
- Chatbot builder
- CRM integration
- Video calls
Pricing Plans
14-day Free TrialPricing checked Oct 12, 2026
| Plan | Price | Details |
|---|---|---|
| Free | $0 |
|
| Pro | $28/monthly |
+1 more Show less
|
| Unlimited | $106/monthly |
+1 more Show less
|
| Plus | $295/monthly |
+1 more Show less
|
Is Crisp worth the price?
Crisp's pricing offers a good entry point with a generous Free tier and a competitive Pro tier at $28/month for growing businesses.
However, the jump to the Unlimited tier at $106/month, while offering significant contact and agent increases, might feel steep for some. The Plus tier at $295/month is clearly aimed at larger enterprises needing advanced features like white-labeling.
This pricing structure is best for small to medium businesses looking for an all-in-one customer messaging solution.
Hidden Costs & Gotchas
Overage fees for contacts beyond tier limits
How Crisp's pricing compares
At $295/mo, billing unit not specified, Crisp is the most premium of its 6 comparable direct competitors.
Entry paid plan, monthly. Pricing checked Oct 12, 2026.
Reviews
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Across 350 verified user reviews on G2, Capterra
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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
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Crisp FAQ
How does Crisp facilitate real-time communication with website visitors?
Which teams benefit most from using Crisp?
How does Crisp compare to Intercom for customer messaging?
Does Crisp include a free tier for new users?
What kind of limitations might users encounter with Crisp?
How does Crisp help automate customer interactions?
Source: crisp.chat