Kommo
UnclaimedBoost sales and manage client communications across all messaging apps in one unified CRM.
Visit WebsiteTL;DR - Kommo
- Manages client communications across multiple messaging apps in one CRM.
- Automates sales processes with AI agents, bots, and customizable pipelines.
- Provides a unified client profile with complete communication history for better context.
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
What is Kommo?
Kommo is the world's first conversational CRM designed to help businesses manage client communications and sales processes directly within popular messaging apps. It consolidates all client interactions from various channels like WhatsApp, Instagram, Facebook Messenger, and Telegram into a single profile, providing a complete history of every client. This allows sales teams to engage with clients on their preferred platforms, streamline conversations, and prevent leads from getting lost.
The platform offers customizable sales pipelines for visual tracking of client journeys, robust task management, and automation capabilities through no-code bots and templates. Kommo also integrates an AI toolkit, including an AI agent for instant FAQ responses and product recommendations, and AI Copilot for drafting messages and filling client profiles. It's particularly beneficial for small businesses and entrepreneurs looking to enhance their sales efficiency and client engagement through messaging-based interactions.
Available on: Web
Pros & Cons
Pros
- Consolidates all client communication from various messaging apps into one place.
- Offers powerful AI and automation tools to streamline sales and customer service.
- Provides a clear visual overview of the sales pipeline.
- No-code bot builder makes automation accessible without technical skills.
- Enhances client engagement by meeting them on their preferred communication channels.
Cons
- No free plan available, only a 14-day free trial.
- Pricing is per user, which can add up for larger teams.
- Focus primarily on messaging apps, which might not suit all business communication needs.
Ratings Across the Web
4.3(238 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Unified Inbox for all messaging apps (WhatsApp, Instagram, Facebook, Telegram)AI Agent for answering FAQs, recommending products, and selling 24/7Customizable Sales Pipelines for visual lead trackingNo-code Salesbot for automation and lead nurturingMessaging Campaigns for broadcast messagesAutomated Workflows for data entry, lead assignment, and task settingComplete Client Profiles with communication history, notes, and tasksTask Management with reminders and calendar integration
Pricing Plans
Free TrialPricing checked Jul 28, 2026
Base
$15 USD per user/month
- 2,500 active leads per user
- 12,500 contacts & companies per user
- Unified inbox
- Multiple sales pipelines
- Customizable dashboard
- Kommo AI AI agent (limited)
- Broadcasting
- Automations
- Salesbot
- Activity limits
- Super fields pack
Advanced
$25 USD per user/month
- 5,000 active leads per user
- 25,000 contacts & companies per user
- Unified inbox
- Multiple sales pipelines
- Customizable dashboard
- Kommo AI AI agent (limited)
- Broadcasting
- Automations
- Salesbot
- Activity limits
- Super fields pack
Enterprise
$45 USD per user/month
- 10,000 active leads per user
- 50,000 contacts & companies per user
- Unified inbox
- Multiple sales pipelines
- Customizable dashboard
- Kommo AI AI agent (limited)
- Broadcasting
- Automations
- Salesbot
- Activity limits
- Super fields pack
Reviews
4.3/5
Across 238 verified user reviews on capterra, g2, sourceforge
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Kommo FAQ
How does Kommo help sales teams manage client interactions?
Kommo consolidates all client communications from various messaging apps like WhatsApp, Instagram, and Facebook Messenger into a single client profile. This provides a complete history of every interaction, allowing sales teams to engage with clients on their preferred platforms and streamline conversations.
Which teams benefit most from using Kommo?
Kommo is particularly beneficial for small businesses and entrepreneurs who want to enhance their sales efficiency and client engagement through messaging-based interactions. It helps these teams manage client communications and sales processes directly within popular messaging apps.
How does Kommo compare to HubSpot for managing client communications?
Kommo primarily focuses on consolidating client communications across various messaging apps into a unified CRM, enhancing engagement on platforms like WhatsApp and Instagram. HubSpot offers a broader suite of CRM tools that may extend beyond messaging-centric sales engagement.
What kind of automation features does Kommo offer?
Kommo includes automation capabilities through no-code bots and templates, allowing businesses to streamline workflows without technical expertise. It also integrates an AI toolkit with an AI agent for instant FAQ responses and an AI Copilot for drafting messages and filling client profiles.
What are the main limitations of Kommo?
Kommo does not offer a free plan, providing only a 14-day free trial for evaluation. Its pricing is structured per user, which can increase costs for larger teams, and its primary focus on messaging apps might not align with all business communication strategies.
How is Kommo priced?
Kommo is a paid product and does not include a permanently free tier, though it offers a 14-day free trial. The pricing model is based on a per-user subscription.
Can Kommo integrate with popular social media platforms?
Yes, Kommo is designed to integrate with popular messaging apps and social media platforms. It consolidates client interactions from channels such as Instagram, Facebook Messenger, and Telegram into a single client profile.
Source: kommo.com