Kommo

Name: Kommo
Brand: Kommo
Price: 25 USD
Rating: 4.4 (349 reviews)

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Boost sales and manage client communications across all messaging apps in one unified CRM.

From $25/user/mo, billed monthly, free trial

Paid CRM Sales Engagement Chatbots AI Assistants

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4.4 (349 across the web)

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Reviews on SourceForge G2 Capterra

349 reviews tracked

The Bottom Line

Updated Nov 1, 2026

Price: From $25/user/mo, billed monthly, free trial. Compare plans

Key facts

Manages client communications across multiple messaging apps in one CRM.
Automates sales processes with AI agents, bots, and customizable pipelines.
Provides a unified client profile with complete communication history for better context.

Pros

Consolidates all client communication from various messaging apps into one place.
Offers powerful AI and automation tools to streamline sales and customer service.
Provides a clear visual overview of the sales pipeline.
No-code bot builder makes automation accessible without technical skills.
Enhances client engagement by meeting them on their preferred communication channels.

Cons

No free plan available, only a 14-day free trial.
Pricing is per user, which can add up for larger teams.
Focus primarily on messaging apps, which might not suit all business communication needs.

What is Kommo?

Kommo is the world's first conversational CRM designed to help businesses manage client communications and sales processes directly within popular messaging apps. It consolidates all client interactions from various channels like WhatsApp, Instagram, Facebook Messenger, and Telegram into a single profile, providing a complete history of every client. This allows sales teams to engage with clients on their preferred platforms, streamline conversations, and prevent leads from getting lost. The platform offers customizable sales pipelines for visual tracking of client journeys, robust task management, and automation capabilities through no-code bots and templates. Kommo also integrates an AI toolkit, including an AI agent for instant FAQ responses and product recommendations, and AI Copilot for drafting messages and filling client profiles. It's particularly beneficial for small businesses and entrepreneurs looking to enhance their sales efficiency and client engagement through messaging-based interactions.

Available on: Web

Data compiled by Toolradar Pricing checked Nov 1, 2026 · How we evaluate

Source kommo.com

Ratings Across the Web

4.4 (349 reviews)

Kommo holds an aggregate rating of 4.4 out of 5 from 349 reviews across SourceForge, G2 and Capterra, last checked September 17, 2026.

SourceForge 2 reviews

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Unified Inbox for all messaging apps (WhatsApp, Instagram, Facebook, Telegram)
AI Agent for answering FAQs, recommending products, and selling 24/7
Customizable Sales Pipelines for visual lead tracking
No-code Salesbot for automation and lead nurturing
Messaging Campaigns for broadcast messages
Automated Workflows for data entry, lead assignment, and task setting
Complete Client Profiles with communication history, notes, and tasks
Task Management with reminders and calendar integration

Pricing Plans

Free Trial

Pricing checked Nov 1, 2026. Source: kommo.com/pricing, read Nov 1, 2026

Kommo plans and prices, checked November 2026
Plan	Price	Details
Base	$25 / user/month	2,500 active leads per user 12,500 contacts & companies per user Unified inbox +8 more Show less Multiple sales pipelines Customizable dashboard Kommo AI AI agent (limited) Broadcasting Automations Salesbot Activity limits Super fields pack
Advanced	$35 / user/month	5,000 active leads per user 25,000 contacts & companies per user Unified inbox +8 more Show less Multiple sales pipelines Customizable dashboard Kommo AI AI agent (limited) Broadcasting Automations Salesbot Activity limits Super fields pack
Pro	$45 / user/month	10,000 leads per user 2,250 AI credits per user/month Unlimited channels +4 more Show less Booking and scheduling Dynamic audience segments Up to 50 AI agents Sales and marketing analytics
Enterprise	Custom	10,000 active leads per user 50,000 contacts & companies per user Unified inbox +8 more Show less Multiple sales pipelines Customizable dashboard Kommo AI AI agent (limited) Broadcasting Automations Salesbot Activity limits Super fields pack

Calculate your cost View full pricing

Is Kommo worth the price?

Good value

The Advanced ($25) and Enterprise ($45) tiers offer increased lead and contact limits, which is a reasonable progression.

It's best for businesses heavily reliant on messaging apps for sales and client communication.

Hidden Costs & Gotchas

Activity limits could incur overage fees

Full Kommo pricing: every plan, hidden costs and alternatives

How Kommo's pricing compares

At $25/user/mo, billed monthly, Kommo is mid-range of its 5 comparable direct competitors ($7 to $31.10/mo across the set).

HubSpot

Freshsales

Zoho CRM

$20

Kommo

$25

Insightly

$29

Odoo

$31.10

Entry paid plan, monthly price, per user, billed monthly. Pricing checked Nov 1, 2026.

Recent pricing updates

Changes we detected on the Kommo pricing page.

Nov 1, 2026 Plans changed: Base went from $15 to $25 per user a month; Advanced went from $25 to $35 per user a month; Pro added at $45 per user a month.

Kommo by the numbers

Kommo compared with 94 Chatbots tools on Toolradar, as of Nov 2026
Metric	Kommo	Peer median	Position (1 is best)
Free plan	No	56% have one	n/a
Listed as an alternative to	7 tools	2	#22 of 94 (joint)
User rating	4.4/5 (across the web, 349 ratings)	4.5/5	#27 of 43 (joint) tools with 20+ reviews

Listed as an alternative to: #27 on 2026-10-16 to #22 on 2026-11-02 (rank among 94 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All Chatbots data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Kommo by the numbers”, Nov 2026.

Reviews

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4.4/5

Across 349 verified user reviews on Capterra, G2, SourceForge

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Best Kommo Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

HubSpot Paid

CRM platform for scaling businesses

3.9

Zoho CRM Freemium

Affordable sales and customer management for cost-conscious organizations

4.2

Pipedrive Paid

Close more deals with AI-powered sales pipeline management

4.4

Freshsales Freemium

AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.

4.5

Odoo Freemium

All-in-one open-source business management software with a vast app ecosystem.

4.2

Insightly Freemium

Modern, scalable CRM platform with AI, marketing automation, and customer service for growing businesses.

4.1

See all CRM tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Kommo alternatives 6+ tools ranked, pricing + verdict per pick Kommo vs HubSpot Head-to-head: features, pricing, who wins Kommo vs Zoho CRM Head-to-head: features, pricing, who wins Kommo vs Pipedrive Head-to-head: features, pricing, who wins

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Kommo FAQ

How does Kommo help sales teams manage client interactions?

Kommo consolidates all client communications from various messaging apps like WhatsApp, Instagram, and Facebook Messenger into a single client profile. This provides a complete history of every interaction, allowing sales teams to engage with clients on their preferred platforms and streamline conversations.

Which teams benefit most from using Kommo?

Kommo is particularly beneficial for small businesses and entrepreneurs who want to enhance their sales efficiency and client engagement through messaging-based interactions. It helps these teams manage client communications and sales processes directly within popular messaging apps.

How does Kommo compare to HubSpot for managing client communications?

Kommo primarily focuses on consolidating client communications across various messaging apps into a unified CRM, enhancing engagement on platforms like WhatsApp and Instagram. HubSpot offers a broader suite of CRM tools that may extend beyond messaging-centric sales engagement.

What kind of automation features does Kommo offer?

Kommo includes automation capabilities through no-code bots and templates, allowing businesses to streamline workflows without technical expertise. It also integrates an AI toolkit with an AI agent for instant FAQ responses and an AI Copilot for drafting messages and filling client profiles.

What are the main limitations of Kommo?

Kommo does not offer a free plan, providing only a 14-day free trial for evaluation. Its pricing is structured per user, which can increase costs for larger teams, and its primary focus on messaging apps might not align with all business communication strategies.

How is Kommo priced?

Kommo is a paid product and does not include a permanently free tier, though it offers a 14-day free trial. The pricing model is based on a per-user subscription.

Can Kommo integrate with popular social media platforms?

Yes, Kommo is designed to integrate with popular messaging apps and social media platforms. It consolidates client interactions from channels such as Instagram, Facebook Messenger, and Telegram into a single client profile.

Source: kommo.com

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