Kommo vs Reply.io: Which Should You Choose in 2026?
Choosing between Kommo and Reply.io comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Kommo
Boost sales and manage client communications across all messaging apps in one unified CRM.
Best for you if:
- • You need crm features specifically
- • Manages client communications across multiple messaging apps in one CRM.
- • Automates sales processes with AI agents, bots, and customizable pipelines.
Reply.io
Sales engagement and automation platform
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • You need sales engagement features specifically
- • Reply.io is a sales engagement platform for automated outreach
- • It creates multichannel sequences across email, LinkedIn, and calls
| At a Glance |  Kommo | |
|---|---|---|
Price | Paid | Paid |
Best For | CRM | Sales Engagement |
Rating | —/100 | 82/100 |
| Feature | Kommo | Reply.io |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMSales Engagement | Sales EngagementMarketing Automation |
Understanding the Differences
Both Kommo and Reply.io solve similar problems, but they approach them differently.Kommo positions itself as "boost sales and manage client communications across all messaging apps in one unified crm." while Reply.iofocuses on "sales engagement and automation platform". These differences matter depending on what you're trying to accomplish.
When to Choose Kommo
Kommo makes sense if you're looking for a comprehensive paid solution.
When to Choose Reply.io
Reply.io is worth considering if you need a professional-grade tool. Scoring 82/100, it edges ahead in our evaluation.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Reply.io
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Reply.io is built for teams that are leveling up.
We'd pick: Reply.io
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Kommo is built for organizations like yours.
We'd pick: Kommo
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Reply.io—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Reply.io higher (82/100). But the community has upvoted Reply.io more (0 votes). Pick your source of truth.
Key Takeaways
What Reply.io Does Better
- Higher overall score (82/100)
- Our recommendation for most use cases
Consider Kommo If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Reply.io (82/100). But the honest answer is that "better" depends on your situation. Reply.io scores higher in our analysis, but Kommo might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Kommo or Reply.io better?
Based on our analysis, Reply.io scores higher with 82/100. Kommo ispaid while Reply.io is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Kommo to Reply.io easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Kommo and Reply.io offer free trials?
Most software in this category offers free trials or free tiers. Kommo is paid with potential trial.Reply.io is paid with potential trial. Visit their websites for current trial offers.