Crisp vs Helpwise: Which Should You Choose in 2026?
Choosing between Crisp and Helpwise comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Crisp
Customer messaging platform
Best for you if:
- • You want the higher-rated option (8.4/10 vs 0.0/10)
- • You want to try before committing
- • You need crm features specifically
- • Customer messaging platform with free plan and Pro at $28/month for 5 agents
- • Omnichannel inbox for chat, email, WhatsApp, Instagram, and Messenger
Helpwise
Smarter customer service made simple with a unified communication platform.
Best for you if:
- • You need help desk features specifically
- • Manages all customer communication channels from a single shared inbox.
- • Automates repetitive tasks and enables team collaboration for efficient support.
| At a Glance |  Crisp |  Helpwise |
|---|---|---|
Price | Free + Paid | Paid |
Best For | CRM | Help Desk |
Rating | 84/100 | —/100 |
| Feature | Crisp | Helpwise |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 84 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMLive Chat | Help DeskLive Chat |
How Crisp and Helpwise Compare
Crisp
Customer messaging platform
Free tier available · 84/100 score
Helpwise
Smarter customer service made simple with a unified communication platform.
Paid
Crisp is a crm tool. Helpwise is in help desk.
Who Should Use What?
On a budget?
Crisp has a free tier. Helpwise is paid only.
Go with: Crisp
Want the highest-rated option?
Crisp scores 84/100. Helpwise is unrated.
Go with: Crisp
Value user reviews?
Neither has user reviews yet.
Go with: Crisp
3 Questions to Help You Decide
What's your budget?
Crisp is freemium. Helpwise is paid. Crisp lets you start free.
What's your use case?
Crisp is a crm tool. Helpwise is in help desk. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Crisp
- Higher score: 84/100 vs unrated
- Free tier available
- Our pick for this comparison
Helpwise
- Better fit for help desk
The Bottom Line
Crisp (84/100) is our pick.
Frequently Asked Questions
Is Crisp or Helpwise better?
Crisp scores 84/100 in our evaluation. Crisp is freemium and Helpwise is paid.
What are Crisp and Helpwise used for?
Crisp: Customer messaging platform. Helpwise: Smarter customer service made simple with a unified communication platform..
What does Crisp cost vs Helpwise?
Crisp is freemium (free tier + paid plans). Helpwise is a paid tool. Visit their websites for detailed pricing.