Helpwise
UnclaimedSmarter customer service made simple with a unified communication platform.
Visit WebsiteTL;DR - Helpwise
- Manages all customer communication channels from a single shared inbox.
- Automates repetitive tasks and enables team collaboration for efficient support.
- Utilizes AI to generate smart replies, compose emails, and summarize conversations.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialStandard
$15 / user / month
- Minimum 2, Maximum 10 users
- 3 Shared Inboxes
- 15 Saved Replies
- Help Center / Knowledge Base
- Email, Live Chat and Facebook
- 1 Personal Email inbox per user
- Standard Analytics
- Standard Integrations
- Notes, Mentions, Collission Detection and Shared Drafts
Premium
$29 / user / month
- All Standard Features
- Minimum 2 users
- 10 Shared Inboxes
- Unlimited Saved Replies
- 25 Automation Rules
- All channels Email, Live Chat, Whatsapp, SMS, Calling, Facebook, Instagram
- Chatbot, Calling and Whatsapp
- Advanced Analytics
- All Integrations
- CSAT
- AI Assist and Summarize
Advanced
$49 / user / month
- All Premium Features
- Minimum 3 users
- 30 Shared Inboxes
- Advanced Assignment
- Unlimited Automation Rules
- SLA Rules
- Free chatbot and calling
- AI Auto Prioritization
- Custom Views
- Priority support
- Single sign-on (SSO)
About Helpwise
Helpwise is an easy-to-use customer service platform designed to centralize all customer communication channels into a single shared inbox. It helps businesses manage queries from email, live chat, Instagram, Facebook, WhatsApp, and SMS, improving response times and customer satisfaction. The platform is built for teams, offering robust collaboration features like shared drafts, internal notes, and collision detection to ensure seamless teamwork.
Beyond communication management, Helpwise provides automation capabilities to streamline repetitive tasks, including rules for assignment and tagging, and Service Level Agreements (SLAs) to guarantee timely responses. It also integrates with popular CRMs and task management tools. For businesses looking to scale, Helpwise AI offers intelligent automation for generating replies, composing emails, and rephrasing content, aiming to enhance support efficiency and customer engagement. The platform is suitable for various industries, including SaaS, Real Estate, Logistics, E-commerce, and Hospitality.
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Helpwise FAQ
Helpwise is an easy-to-use customer service platform that centralizes all customer communication from various channels (email, live chat, social media, SMS) into a single shared inbox. It offers automation, collaboration, and analytics features to help teams manage customer support efficiently.
Specific pricing details are not provided on the available pages, but the website mentions it is an 'affordable customer service platform' and offers a free trial.
Helpwise offers a free trial. The website states 'Try For Free' and 'Try Helpwise AI free for 7 days', indicating a freemium model or at least a trial period before paid plans.
Helpwise is designed for businesses across various industries including SaaS, Real Estate, Logistics, E-commerce, and Hospitality, that need to manage customer communication, improve support efficiency, and foster team collaboration. It's suitable for support teams looking to streamline their workflows and enhance customer satisfaction.