Helpwise
UnclaimedSmarter customer service made simple with a unified communication platform.
Visit WebsiteWhat is Helpwise?
Helpwise (help desk): Smarter customer service made simple with a unified communication platform. Helpwise is an easy-to-use customer service platform designed to centralize all customer communication channels into a single shared inbox. It helps businesses manage queries from email, live chat, Instagram, Facebook, WhatsApp, and SMS, improving response times and customer satisfaction. Key capabilities: Universal Inbox for omnichannel communication, Automation rules for tasks, tagging, and replies, SLA management for response time guarantees, Help Centers for self-service support, Chatbots for automated chat support. Helpwise is paid-only, with most plans including a trial period. Buyers most often compare Helpwise against Chatwoot, Kustomer, Gladly.
TL;DR - Helpwise
- Manages all customer communication channels from a single shared inbox.
- Automates repetitive tasks and enables team collaboration for efficient support.
- Utilizes AI to generate smart replies, compose emails, and summarize conversations.
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Consolidates multiple communication channels into one platform.
- Offers strong automation features to improve productivity.
- Facilitates seamless team collaboration within conversations.
- Provides data-backed insights for improving support efficiency.
- Includes AI-powered tools for enhanced communication and efficiency.
Cons
- Specific pricing details are not immediately available on the provided pages.
- The full extent of integrations beyond '50+' is not detailed.
- AI Thread Summarizer is listed as 'Coming Soon', indicating not all AI features are live.
Ratings Across the Web
4.6(208 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Universal Inbox for omnichannel communicationAutomation rules for tasks, tagging, and repliesSLA management for response time guaranteesHelp Centers for self-service supportChatbots for automated chat supportNotes & Mentions for team collaborationShared Drafts for real-time reply collaborationCollision Detection to prevent duplicate replies
Pricing Plans
Free TrialStandard
$15/user / month
- Minimum 2, Maximum 10 users
- 3 Shared Inboxes
- 15 Saved Replies
- Help Center / Knowledge Base
- Email, Live Chat and Facebook
- 1 Personal Email inbox per user
- Standard Analytics
- Standard Integrations
- Notes, Mentions, Collission Detection and Shared Drafts
Premium
$29/user / month
- All Standard Features
- Minimum 2 users
- 10 Shared Inboxes
- Unlimited Saved Replies
- 25 Automation Rules
- All channels Email, Live Chat, Whatsapp, SMS, Calling, Facebook, Instagram
- Chatbot, Calling and Whatsapp
- Advanced Analytics
- All Integrations
- CSAT
- AI Assist and Summarize
Advanced
$49/user / month
- All Premium Features
- Minimum 3 users
- 30 Shared Inboxes
- Advanced Assignment
- Unlimited Automation Rules
- SLA Rules
- Free chatbot and calling
- AI Auto Prioritization
- Custom Views
- Priority support
- Single sign-on (SSO)
About Helpwise
By Toolradar Team·
Helpwise is an easy-to-use customer service platform designed to centralize all customer communication channels into a single shared inbox. It helps businesses manage queries from email, live chat, Instagram, Facebook, WhatsApp, and SMS, improving response times and customer satisfaction. The platform is built for teams, offering robust collaboration features like shared drafts, internal notes, and collision detection to ensure seamless teamwork.
Beyond communication management, Helpwise provides automation capabilities to streamline repetitive tasks, including rules for assignment and tagging, and Service Level Agreements (SLAs) to guarantee timely responses. It also integrates with popular CRMs and task management tools. For businesses looking to scale, Helpwise AI offers intelligent automation for generating replies, composing emails, and rephrasing content, aiming to enhance support efficiency and customer engagement. The platform is suitable for various industries, including SaaS, Real Estate, Logistics, E-commerce, and Hospitality.
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Helpwise FAQ
What is Helpwise?
Helpwise is an easy-to-use customer service platform that centralizes all customer communication from various channels (email, live chat, social media, SMS) into a single shared inbox. It offers automation, collaboration, and analytics features to help teams manage customer support efficiently.
How much does Helpwise cost?
Specific pricing details are not provided on the available pages, but the website mentions it is an 'affordable customer service platform' and offers a free trial.
Is Helpwise free?
Helpwise offers a free trial. The website states 'Try For Free' and 'Try Helpwise AI free for 7 days', indicating a freemium model or at least a trial period before paid plans.
Who is Helpwise for?
Helpwise is designed for businesses across various industries including SaaS, Real Estate, Logistics, E-commerce, and Hospitality, that need to manage customer communication, improve support efficiency, and foster team collaboration. It's suitable for support teams looking to streamline their workflows and enhance customer satisfaction.
Source: helpwise.io