Pure Chat
UnclaimedThe easiest & fastest way to add live chat to your website for instant customer communication.
Visit WebsiteWhat is Pure Chat?
Pure Chat (lead generation): The easiest & fastest way to add live chat to your website for instant customer communication. Pure Chat is a live chat software designed to help businesses connect with their website visitors in real-time. It offers a user-friendly interface for both setup and daily operation, allowing companies to add a customizable chat widget to their websites quickly. Key capabilities: Unlimited chats, iOS and Android mobile apps, Unlimited chat history (transcripts), Advanced widget customization, Canned responses. Pure Chat is paid-only, with most plans including a trial period. Buyers most often compare Pure Chat against Chatwoot, Talkjs, Kustomer.
TL;DR - Pure Chat
- Adds live chat to websites for instant customer communication.
- Offers mobile apps for managing chats on the go.
- Provides customizable chat widgets and canned responses for efficiency.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
Pros & Cons
Pros
- Easy to set up and intuitive to use
- Highly customizable chat widget to match branding
- Mobile apps for managing chats on-the-go
- Provides canned responses for quick and accurate replies
- Offers a 30-day free trial of the PRO plan
Cons
- No free tier available after the trial period
- SMS notifications are limited even in paid plans
- Growth plan supports only one website
Ratings Across the Web
4.5(526 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Unlimited chatsiOS and Android mobile appsUnlimited chat history (transcripts)Advanced widget customizationCanned responsesPre-Chat Info FormSSL SecurityVisitor Information & Location Details
Pricing Plans
Free TrialGrowth
$39/mo
- Max Websites: 1
- Users/Operators Included: 4
- SMS Notifications: 100
- Unlimited Chats
- Advanced Widget Customization
- All Integrations
- Engagement Hub
- iOS and Android Mobile Apps
- Security Roles (Admin, Power Users, and Operators)
- Unlimited Chat History Transcripts
- Canned Responses
- Chat Notifications
- File Transfer
- Trigger-Based Actions and Alerts
- Realtime Analytics
- Visitor Tracking
- Comprehensive Account Statistics and Reports
- CSV exports for Reports & Contacts
- Support
PRO
$79/mo
- Max Websites: Unlimited
- Users/Operators Included: 10
- SMS Notifications: 1,000
- Remove Pure Chat Branding
- Unlimited Chats
- Advanced Widget Customization
- All Integrations
- Engagement Hub
- iOS and Android Mobile Apps
- Security Roles (Admin, Power Users, and Operators)
- Unlimited Chat History Transcripts
- Canned Responses
- Chat Notifications
- File Transfer
- Trigger-Based Actions and Alerts
- Realtime Analytics
- Visitor Tracking
- Comprehensive Account Statistics and Reports
- CSV exports for Reports & Contacts
- Support
About Pure Chat
By Toolradar Team·
Pure Chat is a live chat software designed to help businesses connect with their website visitors in real-time. It offers a user-friendly interface for both setup and daily operation, allowing companies to add a customizable chat widget to their websites quickly. The platform is built to facilitate instant responses, catering to modern consumer expectations for immediate communication.
This tool is ideal for businesses of all sizes looking to improve customer engagement, generate leads, and provide immediate support. Key benefits include increased customer satisfaction through quick answers, the ability to convert website visitors into customers, and efficient management of customer interactions through features like canned responses and mobile apps. Pure Chat aims to provide a full-featured live chat solution that is both simple to use and effective in driving business outcomes.
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Pure Chat FAQ
What are the key differences between the Growth and PRO pricing plans?
The Growth plan supports one website, includes 4 users, and offers 100 SMS notifications. The PRO plan supports unlimited websites, includes 10 users, provides 1000 SMS notifications, and allows for the removal of the Pure Chat logo.
Can I manage live chat conversations from my mobile device?
Yes, Pure Chat offers dedicated mobile apps for both iOS and Android devices. These apps allow you to manage your business and handle live chat on the go, ensuring you can respond to customers efficiently.
How can I quickly respond to common customer inquiries?
Pure Chat includes a 'Canned Responses' feature that allows you to save pre-written replies to frequently asked questions. You can set these up to be shared with your team or kept private, streamlining your response time.
What customization options are available for the chat widget?
You can customize the chat widget's appearance and functionality using a convenient editor. This includes updating the design, size, position, text fields, and behavior on both desktop and mobile devices to match your brand.
Does Pure Chat offer any analytics or reporting features?
Yes, Pure Chat provides Realtime Analytics, Visitor Tracking, and Comprehensive Account Statistics and Reports. You can also export these reports and contacts as CSV files for further analysis.
Is it possible to remove the Pure Chat branding from the chat widget?
Yes, the option to remove the Pure Chat logo is available with the PRO pricing plan. This allows for a more seamless integration of the chat widget with your brand.
Source: purechat.com