Pure Chat

Name: Pure Chat
Brand: Pure
Price: 39 USD
Rating: 4.5 (526 reviews)

Unclaimed

The easiest & fastest way to add live chat to your website for instant customer communication.

Live Chat Customer Support Lead Generation Marketing

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4.5(526 across the web)

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Reviews onG2Capterra

526 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Easy to set up and intuitive to use

Biggest con

No free tier available after the trial period

TL;DR - Pure Chat

Adds live chat to websites for instant customer communication.
Offers mobile apps for managing chats on the go.
Provides customizable chat widgets and canned responses for efficiency.

Pricing: Paid only

Best for: Enterprises & pros

4.5/5 across review platforms

What is Pure Chat?

Editorial review

Pure Chat is a live chat software designed to help businesses connect with their website visitors in real-time. It offers a user-friendly interface for both setup and daily operation, allowing companies to add a customizable chat widget to their websites quickly. The platform is built to facilitate instant responses, catering to modern consumer expectations for immediate communication. This tool is ideal for businesses of all sizes looking to improve customer engagement, generate leads, and provide immediate support. Key benefits include increased customer satisfaction through quick answers, the ability to convert website visitors into customers, and efficient management of customer interactions through features like canned responses and mobile apps. Pure Chat aims to provide a full-featured live chat solution that is both simple to use and effective in driving business outcomes.

Available on: Web, iOS, Android

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcepurechat.com ↗

Pros & Cons

Pros

Easy to set up and intuitive to use
Highly customizable chat widget to match branding
Mobile apps for managing chats on-the-go
Provides canned responses for quick and accurate replies
Offers a 30-day free trial of the PRO plan

Cons

No free tier available after the trial period
SMS notifications are limited even in paid plans
Growth plan supports only one website

Ratings Across the Web

4.5(526 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Unlimited chatsiOS and Android mobile appsUnlimited chat history (transcripts)Advanced widget customizationCanned responsesPre-Chat Info FormSSL SecurityVisitor Information & Location Details

Pricing Plans

Free Trial

Pricing checked Jun 20, 2026

Growth

$39 / mo

Everything in all plans, plus:

Max Websites: 1
Users/Operators Included: 4
SMS Notifications: 100

PRO

$79 / mo

Everything in all plans, plus:

Max Websites: Unlimited
Users/Operators Included: 10
SMS Notifications: 1,000
Remove Pure Chat Branding

Included in all plans

Unlimited Chats
Advanced Widget Customization
All Integrations
Engagement Hub
iOS and Android Mobile Apps
Security Roles (Admin, Power Users, and Operators)
Unlimited Chat History Transcripts
Canned Responses

Calculate your cost View full pricing

Reviews

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4.5/5

Across 526 verified user reviews on Capterra, G2

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Best Pure Chat Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

ZendeskPaid

Complete customer service solution

4.3

FreshdeskFreemium

Intuitive customer support software

4.4

DriftPaid

Conversational marketing platform

4.4

TidioFreemium

Live chat, AI chatbots, and email to convert visitors

4.6

LivechatPaid

Customer service chat software

4.5

Help ScoutPaid

Customer support for growing teams

4.5

CrispFreemium

All-in-one customer messaging: chat, bots, CRM

4.5

tawk.toFree

Free live chat with unlimited agents, ticketing, and CRM

4.3

See all live chat tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Pure Chat alternatives8+ tools ranked, pricing + verdict per pick Pure Chat vs ZendeskHead-to-head: features, pricing, who wins Pure Chat vs FreshdeskHead-to-head: features, pricing, who wins Pure Chat vs DriftHead-to-head: features, pricing, who wins

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Pure Chat FAQ

What are the key differences between the Growth and PRO pricing plans?

The Growth plan supports one website, includes 4 users, and offers 100 SMS notifications. The PRO plan supports unlimited websites, includes 10 users, provides 1000 SMS notifications, and allows for the removal of the Pure Chat logo.

Can I manage live chat conversations from my mobile device?

Yes, Pure Chat offers dedicated mobile apps for both iOS and Android devices. These apps allow you to manage your business and handle live chat on the go, ensuring you can respond to customers efficiently.

How can I quickly respond to common customer inquiries?

Pure Chat includes a 'Canned Responses' feature that allows you to save pre-written replies to frequently asked questions. You can set these up to be shared with your team or kept private, streamlining your response time.

What customization options are available for the chat widget?

You can customize the chat widget's appearance and functionality using a convenient editor. This includes updating the design, size, position, text fields, and behavior on both desktop and mobile devices to match your brand.

Does Pure Chat offer any analytics or reporting features?

Yes, Pure Chat provides Realtime Analytics, Visitor Tracking, and Comprehensive Account Statistics and Reports. You can also export these reports and contacts as CSV files for further analysis.

Is it possible to remove the Pure Chat branding from the chat widget?

Yes, the option to remove the Pure Chat logo is available with the PRO pricing plan. This allows for a more seamless integration of the chat widget with your brand.

Source: purechat.com

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