Pure Chat
Claim this toolThe easiest & fastest way to add live chat to your website for instant customer communication.
From $39/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $39/mo, billed monthly, free trial. Compare plans
Key facts
- Adds live chat to websites for instant customer communication.
- Offers mobile apps for managing chats on the go.
- Provides customizable chat widgets and canned responses for efficiency.
Pros
- Easy to set up and intuitive to use
- Highly customizable chat widget to match branding
- Mobile apps for managing chats on-the-go
- Provides canned responses for quick and accurate replies
- Offers a 30-day free trial of the PRO plan
Cons
- No free tier available after the trial period
- SMS notifications are limited even in paid plans
- Growth plan supports only one website
What is Pure Chat?
Available on: Web, iOS, Android
Ratings Across the Web
Pure Chat holds an aggregate rating of 4.5 out of 5 from 544 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Unlimited chats
- iOS and Android mobile apps
- Unlimited chat history (transcripts)
- Advanced widget customization
- Canned responses
- Pre-Chat Info Form
- SSL Security
- Visitor Information & Location Details
Pricing Plans
Free TrialPricing checked Oct 21, 2026. Source: purechat.com/pricing, read Oct 21, 2026
| Plan | Price | Details |
|---|---|---|
| Growth | $39 / mo |
|
| PRO | $79 / mo |
+1 more Show less
|
Included in all plans
- Unlimited Chats
- Advanced Widget Customization
- All Integrations
- Engagement Hub
- iOS and Android Mobile Apps
- Security Roles (Admin, Power Users, and Operators)
- Unlimited Chat History Transcripts
- Canned Responses
- Chat Notifications
- File Transfer
- Trigger-Based Actions and Alerts
- Realtime Analytics
- Visitor Tracking
- Comprehensive Account Statistics and Reports
- CSV exports for Reports & Contacts
- Support
Is Pure Chat worth the price?
Pure Chat's pricing is fair, especially for the features offered.
The Growth plan at $39/month is a solid entry point for small businesses, while the PRO plan at $79/month provides excellent value with unlimited websites and more operators. It's best for businesses prioritizing ease of use and comprehensive live chat features without breaking the bank.
How Pure Chat's pricing compares
At $39/mo, billed monthly, Pure Chat is the most premium of its 4 comparable direct competitors.
Not ranked, different unit or currency: Tidio $24.17/mo flat, whole organisation, billed yearly; Crisp $45/mo flat, whole organisation, billed monthly.
Entry paid plan, monthly price, billed monthly. Pricing checked Oct 21, 2026.
Pure Chat by the numbers
Toolradar data: Pure Chat's entry paid plan ($39/mo, billed monthly) ranks #17 of 24 (joint) for price among the Live Chat tools with a verified entry price and no stated unit, where the median is $27.50/mo. As of Nov 2026.
| Metric | Pure Chat | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $39/mo, billed monthly | $27.50/mo | #17 of 24 (joint) tools with no stated price unit, verified price |
| Free plan | No | 47% have one | n/a |
| Listed as an alternative to | 2 tools | 1 | #24 of 59 (joint) |
| User rating | 4.5/5 (across the web, 544 ratings) | 4.5/5 | #15 of 35 (joint) tools with 20+ reviews |
Listed as an alternative to: #23 on 2026-10-16 to #24 on 2026-11-02 (rank among 59 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Live Chat data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Pure Chat by the numbers”, Nov 2026.
Reviews
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Across 544 verified user reviews on Capterra, G2
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Pure Chat FAQ
What are the key differences between the Growth and PRO pricing plans?
Can I manage live chat conversations from my mobile device?
How can I quickly respond to common customer inquiries?
What customization options are available for the chat widget?
Does Pure Chat offer any analytics or reporting features?
Is it possible to remove the Pure Chat branding from the chat widget?
How does Pure Chat pricing compare with other Live Chat tools?
Source: purechat.com