Crisp vs Kommo: Which Should You Choose in 2026?
Choosing between Crisp and Kommo comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Crisp
Customer messaging platform
Best for you if:
- • You want the higher-rated option (8.4/10 vs 0.0/10)
- • You want to try before committing
- • Customer messaging platform with free plan and Pro at $28/month for 5 agents
- • Omnichannel inbox for chat, email, WhatsApp, Instagram, and Messenger
Kommo
Boost sales and manage client communications across all messaging apps in one unified CRM.
Best for you if:
- • Manages client communications across multiple messaging apps in one CRM.
- • Automates sales processes with AI agents, bots, and customizable pipelines.
| At a Glance |  Crisp |  Kommo |
|---|---|---|
Price | Free + Paid | Paid |
Best For | CRM | CRM |
Rating | 84/100 | —/100 |
| Feature | Crisp | Kommo |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 84 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMLive Chat | CRMSales Engagement |
How Crisp and Kommo Compare
Crisp
Customer messaging platform
Free tier available · 84/100 score
Kommo
Boost sales and manage client communications across all messaging apps in one unified CRM.
Paid
Who Should Use What?
On a budget?
Crisp has a free tier. Kommo is paid only.
Go with: Crisp
Want the highest-rated option?
Crisp scores 84/100. Kommo is unrated.
Go with: Crisp
Value user reviews?
Neither has user reviews yet.
Go with: Crisp
3 Questions to Help You Decide
What's your budget?
Crisp is freemium. Kommo is paid. Crisp lets you start free.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Crisp
- Higher score: 84/100 vs unrated
- Free tier available
- Our pick for this comparison
Kommo
The Bottom Line
Crisp (84/100) is our pick.
Frequently Asked Questions
Is Crisp or Kommo better?
Crisp scores 84/100 in our evaluation. Crisp is freemium and Kommo is paid.
What are Crisp and Kommo used for?
Crisp: Customer messaging platform. Kommo: Boost sales and manage client communications across all messaging apps in one unified CRM..
What does Crisp cost vs Kommo?
Crisp is freemium (free tier + paid plans). Kommo is a paid tool. Visit their websites for detailed pricing.