Crisp vs Pure Chat: Which Should You Choose in 2026?
Choosing between Crisp and Pure Chat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Crisp
Customer messaging platform
Best for you if:
- • You want the higher-rated option (8.4/10 vs 0.0/10)
- • You want to try before committing
- • You need crm features specifically
- • Customer messaging platform with free plan and Pro at $28/month for 5 agents
- • Omnichannel inbox for chat, email, WhatsApp, Instagram, and Messenger
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Best for you if:
- • You need lead generation features specifically
- • Adds live chat to websites for instant customer communication.
- • Offers mobile apps for managing chats on the go.
| At a Glance |  Crisp |  Pure Chat |
|---|---|---|
Price | Free + Paid | Paid |
Best For | CRM | Lead Generation |
Rating | 84/100 | —/100 |
| Feature | Crisp | Pure Chat |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 84 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMLive Chat | Lead GenerationHelp Desk |
How Crisp and Pure Chat Compare
Crisp
Customer messaging platform
Free tier available · 84/100 score
Pure Chat
The easiest & fastest way to add live chat to your website for instant customer communication.
Paid
Crisp is a crm tool. Pure Chat is in lead generation.
Who Should Use What?
On a budget?
Crisp has a free tier. Pure Chat is paid only.
Go with: Crisp
Want the highest-rated option?
Crisp scores 84/100. Pure Chat is unrated.
Go with: Crisp
Value user reviews?
Neither has user reviews yet.
Go with: Crisp
3 Questions to Help You Decide
What's your budget?
Crisp is freemium. Pure Chat is paid. Crisp lets you start free.
What's your use case?
Crisp is a crm tool. Pure Chat is in lead generation. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Crisp
- Higher score: 84/100 vs unrated
- Free tier available
- Our pick for this comparison
Pure Chat
- Better fit for lead generation
The Bottom Line
Crisp (84/100) is our pick.
Frequently Asked Questions
Is Crisp or Pure Chat better?
Crisp scores 84/100 in our evaluation. Crisp is freemium and Pure Chat is paid.
What are Crisp and Pure Chat used for?
Crisp: Customer messaging platform. Pure Chat: The easiest & fastest way to add live chat to your website for instant customer communication..
What does Crisp cost vs Pure Chat?
Crisp is freemium (free tier + paid plans). Pure Chat is a paid tool. Visit their websites for detailed pricing.