Tidio vs Crisp: Which Should You Choose in 2026?
Choosing between Tidio and Crisp comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Tidio
Live chat and chatbots
Best for you if:
- • You need help desk features specifically
- • Tidio is a live chat and chatbot platform for customer support
- • It combines live chat, AI chatbots, and email in one inbox
Crisp
Customer messaging platform
Best for you if:
- • You want the higher-rated option (8.4/10 vs 8.2/10)
- • You need crm features specifically
- • Customer messaging platform with free plan and Pro at $28/month for 5 agents
- • Omnichannel inbox for chat, email, WhatsApp, Instagram, and Messenger
| At a Glance |  Tidio |  Crisp |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Help Desk | CRM |
Rating | 82/100 | 84/100 |
| Feature | Tidio | Crisp |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 82 | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | CRMLive Chat |
How Tidio and Crisp Compare
Tidio
Live chat and chatbots
Free tier available · 82/100 score
Crisp
Customer messaging platform
Free tier available · 84/100 score
Tidio is a help desk tool. Crisp is in crm.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Tidio
Want the highest-rated option?
Tidio: 82/100. Crisp: 84/100.
Go with: Crisp
Value user reviews?
Neither has user reviews yet.
Go with: Crisp
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Tidio is a help desk tool. Crisp is in crm. Pick the category that matches your needs.
How important are ratings?
Crisp scores higher: 84/100 vs 82/100.
Key Takeaways
Crisp
- Higher score: 84/100 vs 82
- Free tier available
- Our pick for this comparison
Tidio
- Better fit for help desk
The Bottom Line
Crisp (84/100) is our pick.
Frequently Asked Questions
Is Tidio or Crisp better?
Crisp scores 84/100 in our evaluation. Both are freemium.
What are Tidio and Crisp used for?
Tidio: Live chat and chatbots. Crisp: Customer messaging platform.
What does Tidio cost vs Crisp?
Tidio is freemium (free tier + paid plans). Crisp is freemium (free tier + paid plans). Visit their websites for detailed pricing.