Tidio vs Livechat: Which Should You Choose in 2026?
Choosing between Tidio and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Tidio
Live chat and chatbots
Best for you if:
- • You want the higher-rated option (8.2/10 vs 7.5/10)
- • You want to try before committing
- • Tidio is a live chat and chatbot platform for customer support
- • It combines live chat, AI chatbots, and email in one inbox
Livechat
Customer service chat software
Best for you if:
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
| At a Glance |  Tidio |  Livechat |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | 82/100 | 75/100 |
| Feature | Tidio | Livechat |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 82 | 75 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Help DeskLive Chat |
How Tidio and Livechat Compare
Tidio
Live chat and chatbots
Free tier available · 82/100 score
Livechat
Customer service chat software
Paid · 75/100 score
Who Should Use What?
On a budget?
Tidio has a free tier. Livechat is paid only.
Go with: Tidio
Want the highest-rated option?
Tidio: 82/100. Livechat: 75/100.
Go with: Tidio
Value user reviews?
Neither has user reviews yet.
Go with: Tidio
3 Questions to Help You Decide
What's your budget?
Tidio is freemium. Livechat is paid. Tidio lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Tidio scores higher: 82/100 vs 75/100.
Key Takeaways
Tidio
- Higher score: 82/100 vs 75
- Free tier available
- Our pick for this comparison
Livechat
The Bottom Line
Tidio (82/100) is our pick.
Frequently Asked Questions
Is Tidio or Livechat better?
Tidio scores 82/100 in our evaluation. Tidio is freemium and Livechat is paid.
What are Tidio and Livechat used for?
Tidio: Live chat and chatbots. Livechat: Customer service chat software.
What does Tidio cost vs Livechat?
Tidio is freemium (free tier + paid plans). Livechat is a paid tool. Visit their websites for detailed pricing.