Freshchat vs Gorgias: Which is Better in 2026?
Choosing between Freshchat and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Pick Freshchat if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Freshchat
Modern messaging software for sales and customer engagement
Best for you if:
- • You want a free tier before you commit
- • You want offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
- • You want shopify integration
| At a Glance | Freshchat | Gorgias |
|---|---|---|
Starts at | FreeFree tier available | $40/moStarter |
Best For | Customer Support | Customer Support |
Rating | 4.3/5 | 4.6/5 |
Free plan | Yes | No |
Choose Freshchat or Gorgias?
Choose Freshchat if
Modern messaging software for sales and customer engagement
- You want a free tier before you commit
- You want offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace
Choose Gorgias if
Customer support built for e-commerce, with deep store integration
- You want best for e-commerce support
- You want shopify integration
| Feature | Freshchat | Gorgias |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.3/5 656 reviews | ★4.6/5 716 reviews |
| Categories | Customer SupportLive Chat | Customer SupportE-commerce |
In-Depth Analysis
Freshchat
Modern messaging software for sales and customer engagement
Freshchat's pricing is generally fair, offering a generous Free tier and competitive entry points.
Watch out
Campaign contact limits could lead to overage fees.
Strengths
- +Offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace.
- +Provides omnichannel support across various channels including live chat, email, social media messengers (WhatsApp, Facebook Messenger, Instagram, Line, Google Business Messages), and SMS.
- +Integrates AI-driven bots for scalable self-service and proactive customer engagement.
- +Features a unified agent workspace that provides agents with comprehensive customer context, including past purchases and open issues, for personalized experiences.
- +Includes robust analytics and administration tools to monitor customer behavior, team productivity, and bot effectiveness.
Weaknesses
- -Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.
- -Freddy AI Agent sessions are limited, with only 500 free sessions offered once per account on paid plans, requiring additional purchases thereafter.
- -Some advanced features like custom dashboards, effective routing mechanisms, multiple SLA policies, and skills-based assignments are only available in higher-tier plans (Pro and Enterprise).
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: Freshchat vs Gorgias
| Plan | Freshchat | Gorgias |
|---|---|---|
| Tier 1 | Free Free | $40/mo Starter |
| Tier 2 | $19 Growth | $77/mo Basic |
| Tier 3 | $49 Pro | $471/mo Pro |
| Tier 4 | N/A | $1,227/mo Advanced |
| Tier 5 | N/A | Talk to sales Custom |
Pricing verified from each vendor's public pricing page. Compare in detail on Freshchat pricing and Gorgias pricing.
Who Should Use What?
On a budget?
Freshchat has a free tier. Gorgias is paid only.
Go with: Freshchat
Want the highest-rated option?
Freshchat: 4.3/5 (656 reviews). Gorgias: 4.6/5 (716 reviews).
Go with: Gorgias
Value user reviews?
Freshchat: 656 reviews (4.3/5). Gorgias: 716 reviews (4.6/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Freshchat is freemium. Gorgias is paid. Freshchat lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.3/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.3/5
- Larger review base (716 reviews)
- Our pick for this comparison
Freshchat
- Has a free tier
The Bottom Line
Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Freshchat has a free tier if you want to test without paying.
Frequently Asked Questions
Is Freshchat or Gorgias better?
Gorgias is rated in our evaluation. Freshchat is freemium and Gorgias is paid.
What are Freshchat and Gorgias used for?
Freshchat: Modern messaging software for sales and customer engagement. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Freshchat cost vs Gorgias?
Freshchat is freemium (free tier + paid plans). Gorgias is a paid tool. Visit their websites for detailed pricing.