Freshchat vs Gorgias: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshchat and Gorgias side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Freshchat leads on a free plan; Gorgias leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshchat
Modern messaging software for sales and customer engagement
Best for you if:
- • You want a free tier before you commit
Gorgias
Customer support built for e-commerce, with deep store integration
| At a Glance | Freshchat | Gorgias |
|---|---|---|
Starts at | Free plan, paid from $19/mo, billed monthly Growth plan | From $40/mo flat, billed monthly Starter plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.3/5 G2 4.4 · Capterra 4.2 656 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | Yes | No |
Watch out for | Campaign contact limits could lead to overage fees. | Overage fees: $0.36-$0.40 per extra ticket. |
Choose Freshchat or Gorgias?
Choose Freshchat if
- You want a free tier before you commit
- You want a tool that offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace
Choose Gorgias if
- You need customer support features specifically.
In-Depth Analysis
Freshchat
Modern messaging software for sales and customer engagement
Freshchat's pricing is generally fair, offering a generous Free tier and competitive entry points.
Watch out
Campaign contact limits could lead to overage fees.
Strengths
- Pro: Offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace.
- Pro: Provides omnichannel support across various channels including live chat, email, social media messengers (WhatsApp, Facebook Messenger, Instagram, Line, Google Business Messages), and SMS.
- Pro: Integrates AI-driven bots for scalable self-service and proactive customer engagement.
- Pro: Features a unified agent workspace that provides agents with comprehensive customer context, including past purchases and open issues, for personalized experiences.
- Pro: Includes robust analytics and administration tools to monitor customer behavior, team productivity, and bot effectiveness.
Weaknesses
- Con: Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.
- Con: Freddy AI Agent sessions are limited, with only 500 free sessions offered once per account on paid plans, requiring additional purchases thereafter.
- Con: Some advanced features like custom dashboards, effective routing mechanisms, multiple SLA policies, and skills-based assignments are only available in higher-tier plans (Pro and Enterprise).
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Plans and prices: Freshchat vs Gorgias
| Tool | Plans and prices | Source |
|---|---|---|
| Freshchat |
| freshworks.com/live-chat-software read Oct 3, 2026 |
| Gorgias |
| gorgias.com/pricing read Nov 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshchat pricing and Gorgias pricing.
Key Takeaways
Freshchat
- Has a free plan
Gorgias
- Higher user rating: 4.6/5 vs 4.3/5
What the data shows
On the data below, Freshchat leads on a free plan; Gorgias leads on higher user rating. We do not name an overall winner for this pair.
- Gorgias has the higher user rating (4.3/5 from 656 reviews for Freshchat, 4.6/5 from 716 reviews for Gorgias).
- Entry prices are not ranked, they are charged on different bases: Freshchat $19/mo, billed monthly; Gorgias $40/mo flat, billed monthly.
- Only Freshchat has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshchat and Gorgias compare in 2026?
On the data below, Freshchat leads on a free plan; Gorgias leads on higher user rating. We do not name an overall winner for this pair. Gorgias has the higher user rating (4.3/5 from 656 reviews for Freshchat, 4.6/5 from 716 reviews for Gorgias). Entry prices are not ranked, they are charged on different bases: Freshchat $19/mo, billed monthly; Gorgias $40/mo flat, billed monthly. Only Freshchat has a free plan.
What are Freshchat and Gorgias used for?
Freshchat: Modern messaging software for sales and customer engagement. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Freshchat cost vs Gorgias?
Freshchat's cheapest paid plan is Growth at $19/mo, billed monthly; it also has a free plan. Gorgias's cheapest paid plan is Starter at $40/mo flat, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 7, 2026.
What's the main difference between Freshchat and Gorgias?
Freshchat's main strength: offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace. Gorgias's main strength: best for e-commerce support.
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