Livechat vs Userlike: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Livechat and Userlike side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Livechat leads on lower entry price; Userlike leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Livechat | Userlike |
|---|---|---|
Starts at | From $20/mo, billed monthly Starter plan | Free plan, paid from $90/mo, billed monthly Team plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.0/5 Capterra 4.6 · G2 4.5 · SourceForge 2.3 2,049 reviews | 4.4/5 G2 4.4 453 reviews |
Free plan | No | Yes |
Watch out for | Starter tier is limited to 1 user | n/a |
Choose Livechat or Userlike?
Choose Livechat if
- You want good live chat tool
- You want many integrations
- Budget matters ($20/mo, billed monthly vs $90/mo, billed monthly)
Choose Userlike if
- You want a free tier before you commit
- You want live chat software
- You want good features
In-Depth Analysis
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- Pro: Good live chat tool
- Pro: Many integrations
- Pro: Chatbot builder
- Pro: Good analytics
- Pro: Reliable
Weaknesses
- Con: Expensive
- Con: Per-seat pricing
- Con: Features spread across products
- Con: UI dated
- Con: Better modern alternatives
Key features
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Userlike's pricing is on the higher side compared to some market alternatives, especially the jump from the Free tier to the $90/month Team plan.
Strengths
- Pro: Live chat software
- Pro: Good features
- Pro: GDPR compliant
- Pro: Active development
- Pro: Fair pricing
Weaknesses
- Con: Per-operator pricing
- Con: Learning curve
- Con: Better alternatives exist
- Con: Feature gaps
- Con: Support varies
Key features
Plans and prices: Livechat vs Userlike
| Tool | Plans and prices | Source |
|---|---|---|
| Livechat |
| livechat.com/pricing read Oct 20, 2026 |
| Userlike |
| userlike.com/pricing read Oct 15, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Livechat pricing and Userlike pricing.
Key Takeaways
Livechat
- Lower entry price: $20/mo, billed monthly vs $90/mo, billed monthly
Userlike
- Higher user rating: 4.4/5 vs 4.0/5
- Has a free plan
What the data shows
On the data below, Livechat leads on lower entry price; Userlike leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- Userlike has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.4/5 from 453 reviews for Userlike).
- Livechat has the lower entry price: $20/mo, billed monthly (Starter) against $90/mo, billed monthly (Team) for Userlike.
- Only Userlike has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Livechat and Userlike compare in 2026?
On the data below, Livechat leads on lower entry price; Userlike leads on higher user rating and a free plan. We do not name an overall winner for this pair. Userlike has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.4/5 from 453 reviews for Userlike). Livechat has the lower entry price: $20/mo, billed monthly (Starter) against $90/mo, billed monthly (Team) for Userlike. Only Userlike has a free plan.
What are Livechat and Userlike used for?
Livechat: Customer service chat software. Userlike: The AI platform for strong customer relationships, offering more sales and faster support.
What does Livechat cost vs Userlike?
Livechat's cheapest paid plan is Starter at $20/mo, billed monthly. Userlike's cheapest paid plan is Team at $90/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 20, 2026.
What's the main difference between Livechat and Userlike?
Livechat's main strength: good live chat tool. Userlike's main strength: live chat software.