Livechat vs Userlike: Which is Better in 2026?
Choosing between Livechat and Userlike comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Livechat wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Userlike if you need customer support.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
- • You want many integrations
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Best for you if:
- • You want a free tier before you commit
- • You want live chat software
- • You want good features
| At a Glance | Livechat | Userlike |
|---|---|---|
Starts at | $20/moStarter | FreeFree tier available |
Best For | Live Chat | Customer Support |
Rating | 4.0/5 | 4.4/5 |
Free plan | No | Yes |
Choose Livechat or Userlike?
Choose Livechat if
Customer service chat software
- You want good live chat tool
- You want many integrations
- Budget matters ($20/mo vs Free)
- Your work is live chat-shaped, not customer support-shaped
Choose Userlike if
The AI platform for strong customer relationships, offering more sales and faster support.
- You want a free tier before you commit
- You want live chat software
- You want good features
- Your work is customer support-shaped, not live chat-shaped
| Feature | Livechat | Userlike |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.0/5 2,049 reviews | ★4.4/5 453 reviews |
| Categories | Live ChatCustomer Support | Customer SupportLive Chat |
In-Depth Analysis
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Weaknesses
- -Expensive
- -Per-seat pricing
- -Features spread across products
- -UI dated
- -Better modern alternatives
Key features
Userlike
The AI platform for strong customer relationships, offering more sales and faster support.
Userlike's pricing is on the higher side compared to some market alternatives, especially the jump from the Free tier to the $90/month Team plan.
Strengths
- +Live chat software
- +Good features
- +GDPR compliant
- +Active development
- +Fair pricing
Weaknesses
- -Per-operator pricing
- -Learning curve
- -Better alternatives exist
- -Feature gaps
- -Support varies
Key features
Pricing: Livechat vs Userlike
| Plan | Livechat | Userlike |
|---|---|---|
| Tier 1 | $20 Starter | Free Free |
| Tier 2 | $41 Team | $90 Team |
| Tier 3 | $59 Business | $290 Corporate |
| Tier 4 | N/A | Custom Flex |
Pricing verified from each vendor's public pricing page. Compare in detail on Livechat pricing and Userlike pricing.
Who Should Use What?
On a budget?
Userlike has a free tier. Livechat is paid only.
Go with: Userlike
Want the highest-rated option?
Livechat: 4.0/5 (2,049 reviews). Userlike: 4.4/5 (453 reviews).
Go with: Userlike
Value user reviews?
Livechat: 2,049 reviews (4.0/5). Userlike: 453 reviews (4.4/5).
Go with: Livechat
3 Questions to Help You Decide
What's your budget?
Livechat is paid. Userlike is freemium. Userlike lets you start free.
What's your use case?
Livechat is a live chat tool. Userlike is in customer support. Pick the category that matches your needs.
How important are ratings?
Userlike is rated higher: 4.4/5 vs 4.0/5.
Key Takeaways
Livechat
- Larger review base (2,049 reviews)
- Our pick for this comparison
Userlike
- Has a free tier
- Higher user rating: 4.4/5 vs 4.0/5
- Better fit for customer support
The Bottom Line
Livechat wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Userlike has a free tier if you want to test without paying.
Frequently Asked Questions
Is Livechat or Userlike better?
Livechat is rated in our evaluation. Livechat is paid and Userlike is freemium.
What are Livechat and Userlike used for?
Livechat: Customer service chat software. Userlike: The AI platform for strong customer relationships, offering more sales and faster support..
What does Livechat cost vs Userlike?
Livechat is a paid tool. Userlike is freemium (free tier + paid plans). Visit their websites for detailed pricing.