FreshService
UnclaimedAI-powered ITSM platform for simple, scalable IT service and business team collaboration.
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TL;DR - FreshService
- Cloud-based IT service management (ITSM) platform by Freshworks
- ITIL-ready with incident, problem, change, and asset management
- Starts at $19/agent/month with 21-day free trial
Pricing: Free plan available
Best for: Growing teams
Score: 81/100
Pros & Cons
Pros
- Intuitive interface - easy to learn
- Strong ITIL alignment out of the box
- Excellent mobile apps
- Good value compared to ServiceNow
- AI-powered virtual agent (Freddy)
Cons
- Per-agent pricing adds up with large teams
- Some advanced features only in higher tiers
- Reporting could be more powerful
- Limited customization in lower tiers
Key Features
Incident management with SLA trackingSelf-service portal for employeesAsset management and discoveryChange and release managementProblem management with root cause analysisKnowledge base for IT documentationWorkflow automationIntegration with 1000+ apps
Pricing Plans
Free TrialStarter
$19/month
Per agent, billed annually
- Incident management
- Knowledge base
- Self-service portal
- Workflow automator
Growth
$49/month
Per agent, billed annually
- All Starter features
- Asset management
- Change management
- Problem management
- SLA management
Pro
$95/month
Per agent, billed annually
- All Growth features
- Release management
- Project management
- Contract management
- Freddy AI
Enterprise
$119/month
Per agent, billed annually
- All Pro features
- Sandbox
- Audit logs
- Custom roles
- IP whitelisting
About FreshService
By Toolradar Team·
Freshservice is an AI-powered IT Service Management (ITSM) platform designed to help IT and business teams deliver faster and better employee service. It offers a comprehensive suite of tools for service desk management, asset tracking, and infrastructure management, all integrated with built-in AI capabilities. The platform aims to simplify complex IT operations, making it easy to implement and manage without the typical complexity of traditional enterprise tools.
Freshservice caters to a wide range of users, from employees seeking instant support to IT agents needing assistance with ticket resolution, and IT leaders requiring actionable insights. Its Freddy AI provides smart assistance tailored to each role, enhancing productivity, deflecting tickets through self-service, and surfacing trends before issues escalate. The platform also includes IT Asset Management (ITAM), IT Operations Management (ITOM), and Enterprise Service Management (ESM) functionalities, allowing for streamlined service delivery across various departments like HR and Finance. It emphasizes enterprise-grade impact through cost reduction, increased speed, and improved employee experience.
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FreshService FAQ
How much does Freshservice cost per agent?
Freshservice starts at $19/agent/month (Starter plan, billed annually). The Growth plan is $49/agent/month, Pro is $95/agent/month, and Enterprise is $119/agent/month. Monthly billing is available at higher rates.
Freshservice vs ServiceNow: Which is better?
Freshservice is easier to implement, more affordable, and better for small-to-mid-sized businesses. ServiceNow is more powerful and customizable but significantly more expensive and complex. Choose Freshservice for quick deployment and good value, ServiceNow for enterprise-scale complexity.
Does Freshservice have a free trial?
Yes, Freshservice offers a 21-day free trial with no credit card required. You get access to Pro plan features during the trial, allowing you to fully evaluate the platform before committing.
Source: freshservice.com