FreshService Pricing 2026
Plans, hidden costs, and cheaper alternatives compared
Is FreshService worth the price?
FreshService's pricing, starting at $19/month for Starter and scaling to $119/month for Enterprise, is competitive for an AI-powered ITSM platform.
The Growth tier at $49/month offers good value with essential ITSM features. This pricing model is best for small to large businesses seeking a scalable, feature-rich ITSM solution.
Pricing Plans
Free TrialStarter
$19/month
Per agent, billed annually
- Incident management
- Knowledge base
- Self-service portal
- Workflow automator
Growth
$49/month
Per agent, billed annually
- All Starter features
- Asset management
- Change management
- Problem management
- SLA management
Pro
$95/month
Per agent, billed annually
- All Growth features
- Release management
- Project management
- Contract management
- Freddy AI
Enterprise
$119/month
Per agent, billed annually
- All Pro features
- Sandbox
- Audit logs
- Custom roles
- IP whitelisting
Hidden Costs & Gotchas
Monthly billing is at higher rates
Per-agent pricing scales quickly
AI features only in Pro tier and above
Enterprise features are significantly more expensive
Which Plan Do You Need?
SMBs needing core ITSM
Growing teams requiring advanced features
Enterprises prioritizing AI and security
How FreshService Compares to Competitors
Compared to Jira Service Management, FreshService's Growth tier at $49/month offers a more comprehensive feature set than Jira's Standard tier ($20/agent/month) which lacks advanced ITSM. ServiceNow, while more robust, typically starts at a much higher price point, making FreshService a more accessible alternative for many organizations.
FreshService Pricing FAQ
How much does FreshService cost?
FreshService starts at $19/month on the Starter plan. It offers 4 paid tiers ranging from $19/month up to $119/month.
Does FreshService have a free plan?
FreshService does not offer a permanent free plan. However, a free trial is available.
Does FreshService offer a free trial?
Yes, FreshService offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest FreshService paid plan?
The cheapest paid plan for FreshService is "Starter" at $19/month. Key features include: Incident management, Knowledge base, Self-service portal.
Is there a cheaper alternative to FreshService?
Yes. Popular alternatives to FreshService include Zendesk, Freshdesk, Kayako. Free alternatives include Freshdesk. Compare them side-by-side on Toolradar.
Cheaper alternatives to FreshService
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
