FreshService Pricing 2026
Plans, hidden costs, and alternatives compared
Prices last confirmed on Nov 14, 2026 on freshworks.com. Same data as Markdown or JSON.
Cite this data: Toolradar, FreshService pricing verified Nov 2026, toolradar.com/tools/freshservice/pricing
FreshService starts at $19/agent/month on the Starter plan.
Verified Nov 2026 from the official pricing page.
Is FreshService worth the price?
FreshService's pricing, starting at $19/month for Starter and scaling to $119/month for Enterprise, is competitive for an AI-powered ITSM platform.
The Growth tier at $49/month offers good value with essential ITSM features. This pricing model is best for small to large businesses seeking a scalable, feature-rich ITSM solution.
Pricing Plans
Free TrialStarter
$19 / agent/month
Per agent, billed annually
- Incident management
- Knowledge base
- Self-service portal
- Workflow automator
Growth
$49 / agent/month
Per agent, billed annually
- All Starter features
- Asset management
- Change management
- Problem management
- SLA management
Pro
$99 / agent/month
Per agent, billed annually
- All Growth features
- Release management
- Project management
- Contract management
- Freddy AI
Enterprise
$119/month
Per agent, billed annually
- All Pro features
- Sandbox
- Audit logs
- Custom roles
- IP whitelisting
How FreshService compares
Starting price from each tool's published plans.
FreshService Pricing FAQ
How much does FreshService cost?
FreshService starts at $19/agent/month on the Starter plan. It offers 4 paid tiers ranging from $19/agent/month to $119/month.
Does FreshService have a free plan?
FreshService does not offer a permanent free plan. A free trial is available for 21 days.
Does FreshService offer a free trial?
Yes. FreshService offers a free trial lasting 21 days.
What is the cheapest FreshService paid plan?
The cheapest paid plan for FreshService is "Starter" at $19/agent/month. Key features include: Incident management, Knowledge base, Self-service portal.
What are alternatives to FreshService?
Alternatives to FreshService include Zendesk, Freshdesk, Kayako. Zendesk starts at $25/seat/month; Freshdesk starts at $19/agent/month; Kayako starts at $1/month, billing unit not specified.
How much does FreshService cost for a team of 10?
For 10 users on the Starter plan, FreshService is $190/month, or $2,280/year, at the published per-user rate.
FreshService alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official FreshService pricing: www.freshworks.com/freshservice/pricing/ (verified Nov 2026)
- Cite this data: Toolradar, FreshService pricing verified Nov 2026, toolradar.com/tools/freshservice/pricing
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