Is Kayako worth the price?
Kayako's pricing is on the higher side compared to some market alternatives, with the Growth tier starting at $30 per agent/month.
The jump to the Scale tier at $60 per agent/month for automation and integrations is significant. It's best suited for businesses prioritizing a unified platform and willing to pay a premium for comprehensive features.
Pricing Plans
Free TrialGrowth
$30/per agent/month
Small teams
- Live chat
- Email support
- Help center
- Basic reporting
Scale
$60/per agent/month
Growing teams
- All Growth features
- Automation
- Integrations
- SLA policies
Enterprise
Large organizations
- All Scale features
- Custom development
- Dedicated success manager
- Premium support
Hidden Costs & Gotchas
Billed annually, not monthly
Enterprise tier requires custom quote
Potential for higher agent count costs
Which Plan Do You Need?
Teams needing unified support
Businesses valuing live chat
Organizations requiring SLA policies
How Kayako Compares to Competitors
Compared to Zendesk Support, which starts around $19 per agent/month, Kayako's $30 Growth tier is more expensive. Freshdesk offers a free tier and starts paid plans around $15 per agent/month, making Kayako's entry point less competitive for budget-conscious teams.
Kayako Pricing FAQ
How much does Kayako cost?
Kayako starts at $30/user/month on the Growth plan. It offers 2 paid tiers ranging from $30/user/month up to $60/user/month.
Does Kayako have a free plan?
Kayako does not offer a permanent free plan. However, a free trial is available.
Does Kayako offer a free trial?
Yes, Kayako offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Kayako paid plan?
The cheapest paid plan for Kayako is "Growth" at $30/user/month. Key features include: Live chat, Email support, Help center.
Is there a cheaper alternative to Kayako?
Yes. Popular alternatives to Kayako include Zendesk, Dialpad. Free alternatives include Dialpad. Compare them side-by-side on Toolradar.
How much does Kayako cost for a team of 10?
For a team of 10 users on the Growth plan, Kayako costs about $300/month, or $3,600/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Kayako
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
