Jira Service Management Pricing 2026
Plans, hidden costs, and alternatives compared
Cite this data: Toolradar, Jira Service Management pricing verified Oct 2026, toolradar.com/tools/jira-service-management/pricing
Jira Service Management starts at $21/agent/month on the Standard plan.
Verified Oct 2026 from the official pricing page.
Is Jira Service Management worth the price?
Jira Service Management offers a fair pricing structure, especially with its generous Free tier for up to 3 agents.
The Standard tier at $21 per agent/month provides good value for growing teams, while the Premium tier at $47 per agent/month becomes quite expensive, quickly adding up for larger teams. This pricing is best for small teams leveraging the Free tier, and medium-sized businesses needing robust IT service management.
Pricing Plans
Free TrialFree
Up to 3 agents
- Incident management
- Service desk
- Knowledge base
- SLA management
Standard
$21/per agent/month
Growing teams
- All Free features
- Automation
- Support
- 250GB storage
Premium
$47/per agent/month
Organizations
- AI-powered service desk
- Asset management
- Advanced reporting
- Unlimited storage
Enterprise
Custom
Enterprise
- All Premium features
- Multi-site support
- Dedicated support
- Data residency
How Jira Service Management compares
2 of 6 direct competitors offer a free plan.
Jira Service Management Pricing FAQ
How much does Jira Service Management cost?
Jira Service Management starts at $21/agent/month on the Standard plan. It offers 2 paid tiers ranging from $21/agent/month to $47/agent/month. A free plan is also available.
Does Jira Service Management have a free plan?
Yes. Jira Service Management offers a free plan called "Free". It includes: Incident management, Service desk, Knowledge base.
Does Jira Service Management offer a free trial?
Yes. Jira Service Management offers a free trial.
What is the cheapest Jira Service Management paid plan?
The cheapest paid plan for Jira Service Management is "Standard" at $21/agent/month. Key features include: All Free features, Automation, Support.
What are alternatives to Jira Service Management?
Alternatives to Jira Service Management include Freshdesk, Kayako, PagerDuty, Squadcast. Freshdesk starts at $19/agent/month; Kayako starts at $30/agent/month; PagerDuty starts at $21/user/month.
How much does Jira Service Management cost for a team of 10?
For 10 users on the Standard plan, Jira Service Management is $210/month, or $2,520/year, at the published per-user rate.
Jira Service Management alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Jira Service Management pricing: atlassian.com/software/jira/service-management/pricing (verified Oct 2026)
- Cite this data: Toolradar, Jira Service Management pricing verified Oct 2026, toolradar.com/tools/jira-service-management/pricing
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