Is PagerDuty worth the price?
PagerDuty's pricing starts generously with a Free tier for small teams, but quickly becomes expensive for growing organizations.
The Professional tier at $21/user/month and Business at $41/user/month are on the higher end compared to some competitors, especially as user counts increase. It's best for established companies that prioritize robust incident management and are willing to pay for advanced features.
Pricing Plans
Free TrialFree
$0
- Up to 5 users
- 100 monthly international notifications
- 1 on-call schedule
- 1 escalation policy
- 700+ integrations
Professional
$21/user/month
- Basic chat experience
- Multiple on-call schedules
- Escalation policies
- External status pages 250 subscribers
- 2 incident roles
- PagerDuty Advance 1,000 credits
- Post-incident reviews
Business
$41/user/month
- Custom fields
- Up to 3 custom incident types
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data
- Status pages 500 subscribers
- PagerDuty Advance 5,000 credits
Enterprise
Custom
- Full chat experience
- Incident workflows with conditionals/loops
- 10 custom incident roles
- Incident tasks
- Up to 100 custom incident types
- PagerDuty Advance 20,000 credits
- Premium status pages
Hidden Costs & Gotchas
Overage fees for international notifications
Higher PagerDuty Advance credits cost more
Enterprise tier requires custom quote
Potential for increased costs with more users
Which Plan Do You Need?
Small teams needing basic alerting
Enterprises requiring advanced incident workflows
Companies prioritizing reliability and uptime
How PagerDuty Compares to Competitors
Compared to Opsgenie, PagerDuty's Professional tier at $21/user/month is similar to Opsgenie's Standard tier ($19/user/month), but Opsgenie offers more users in its free tier. VictorOps (now Splunk On-Call) also offers competitive pricing, often starting lower per user for similar feature sets, making PagerDuty's Business tier at $41/user/month feel premium.
PagerDuty Pricing FAQ
How much does PagerDuty cost?
PagerDuty starts at $21/user/month on the Professional plan. It offers 2 paid tiers ranging from $21/user/month up to $41/user/month. A free plan is also available with limited features.
Does PagerDuty have a free plan?
Yes. PagerDuty offers a free plan called "Free". It includes: Up to 5 users, 100 monthly international notifications, 1 on-call schedule.
Does PagerDuty offer a free trial?
Yes, PagerDuty offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest PagerDuty paid plan?
The cheapest paid plan for PagerDuty is "Professional" at $21/user/month. Key features include: Basic chat experience, Multiple on-call schedules, Escalation policies.
Is there a cheaper alternative to PagerDuty?
Yes. Popular alternatives to PagerDuty include Squadcast, Blameless, FireHydrant, VictorOps. Free alternatives include Squadcast, FireHydrant. Compare them side-by-side on Toolradar.
How much does PagerDuty cost for a team of 10?
For a team of 10 users on the Professional plan, PagerDuty costs about $210/month, or $2,520/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to PagerDuty
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
