Is xMatters worth the price?
xMatters offers a fair pricing structure, especially with its generous Free tier for up to 10 users.
The Starter tier at $9/user/month is competitive for basic needs, while the Base tier at $39/user/month provides significant value with unlimited integrations. This pricing is best for small to medium-sized teams looking for robust incident management solutions.
Pricing Plans
14-day Free TrialFree
Free
- Up to 10 users
- Basic on-call management
- Incident management
- Email & push notifications
Starter
$9/user/month
- All Free features
- Scalable incident management
- Reporting & analytics
- AIOps capabilities
Base
$39/user/month
- All Starter features
- Multi-team support
- Unlimited integrations
- Advanced incident management
Advanced
Custom
- All Base features
- Enterprise-grade scale
- Advanced security
- Dedicated support
Hidden Costs & Gotchas
Advanced tier requires custom quote, potentially high
No annual discount mentioned, monthly billing implied
AIOps capabilities only in Starter and above
Dedicated support only in Advanced tier
Which Plan Do You Need?
Small teams needing basic incident management
Growing teams requiring scalable solutions
Enterprises needing custom, advanced features
How xMatters Compares to Competitors
Compared to PagerDuty, which starts around $21/user/month for basic features, xMatters' Starter tier at $9/user/month is significantly more affordable.
Opsgenie (Atlassian) also offers a free tier, but its paid plans can quickly scale up, making xMatters' Base tier at $39/user/month a strong contender for advanced features at a potentially lower cost for mid-sized teams.
xMatters Pricing FAQ
How much does xMatters cost?
xMatters starts at $9/user/month on the Starter plan. It offers 2 paid tiers ranging from $9/user/month up to $39/user/month. A free plan is also available with limited features.
Does xMatters have a free plan?
Yes. xMatters offers a free plan called "Free". It includes: Up to 10 users, Basic on-call management, Incident management.
Does xMatters offer a free trial?
Yes, xMatters offers a free trial lasting 14 days. No credit card is typically required to start the trial, though this may vary.
What is the cheapest xMatters paid plan?
The cheapest paid plan for xMatters is "Starter" at $9/user/month. Key features include: All Free features, Scalable incident management, Reporting & analytics.
Is there a cheaper alternative to xMatters?
Yes. Popular alternatives to xMatters include PagerDuty, Blameless, Squadcast, FireHydrant. Free alternatives include PagerDuty, Squadcast, FireHydrant. Compare them side-by-side on Toolradar.
How much does xMatters cost for a team of 10?
For a team of 10 users on the Starter plan, xMatters costs about $90/month, or $1,080/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to xMatters
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
