Orchestrate incident detection, response, and reviews
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1135 reviews tracked·8 press mentionsThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Industry leader
Biggest con
Expensive
TL;DR - PagerDuty
- Incident management for on-call teams
- Smart routing gets the right person every time
- Post-mortems help prevent repeat issues
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is PagerDuty?
PagerDuty is an incident management platform providing end-to-end orchestration for detecting incidents, mobilizing responders, and conducting post-incident reviews with 700+ integrations.
Available on: Web
Pros & Cons
Pros
- Industry leader
- Many integrations
- AI features
Cons
- Expensive
- Complex for small teams
Ratings Across the Web
4.5(1,135 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Incident managementOn-call schedulingEscalation policies700+ integrationsStatus pagesPost-incident reviewsSlack/Teams integrationAIOps
Pricing Plans
Free TrialPricing checked Jun 5, 2026
Free
Free
- Up to 5 users
- 100 monthly international notifications
- 1 on-call schedule
- 1 escalation policy
- 700+ integrations
Professional
$21 / user/month
- Basic chat experience
- Multiple on-call schedules
- Escalation policies
- External status pages 250 subscribers
- 2 incident roles
- PagerDuty Advance 1,000 credits
- Post-incident reviews
Business
$41 / user/month
- Custom fields
- Up to 3 custom incident types
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data
- Status pages 500 subscribers
- PagerDuty Advance 5,000 credits
Enterprise
Custom
- Full chat experience
- Incident workflows with conditionals/loops
- 10 custom incident roles
- Incident tasks
- Up to 100 custom incident types
- PagerDuty Advance 20,000 credits
- Premium status pages
How PagerDuty's pricing compares
At $21/mo, PagerDuty is the most premium of its 3 direct competitors.
Entry paid plan, monthly. Pricing checked Jun 5, 2026.
Reviews
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4.5/5
Across 1,135 verified user reviews on G2, Capterra
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PagerDuty FAQ
How does PagerDuty help with incident response?
PagerDuty orchestrates the entire incident lifecycle, from detecting issues to mobilizing the right responders. It ensures that teams are alerted promptly and can address incidents efficiently.
Which teams benefit most from using PagerDuty?
PagerDuty is ideal for DevOps teams and operations teams that require robust incident management and automation capabilities. It helps streamline workflows for detecting and responding to critical events.
How does PagerDuty compare to Opsgenie?
PagerDuty is an industry leader in incident management, offering extensive integrations and AI features for orchestration. Opsgenie is another platform in the same space, but PagerDuty is recognized for its comprehensive capabilities.
What kind of integrations does PagerDuty offer?
PagerDuty provides over 700 integrations to connect with various tools across the IT ecosystem. These integrations support end-to-end incident orchestration, from detection to review.
Does PagerDuty include a free tier?
Yes, PagerDuty is available on a free tier, allowing users to get started with basic incident management. Paid plans are offered for organizations needing more extensive usage and advanced features.
What are the main trade-offs when considering PagerDuty?
While PagerDuty is a powerful incident management platform, it can be expensive and complex for very small teams. Its comprehensive features are best utilized by organizations with more intricate incident response needs.
How does PagerDuty support post-incident analysis?
PagerDuty facilitates post-incident reviews, allowing teams to analyze what happened and identify areas for improvement. This helps in learning from incidents and preventing future occurrences.
Source: pagerduty.com