Orchestrate incident detection, response, and reviews
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1135 reviews tracked·6 press mentionsThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Industry leader
Biggest con
Expensive
TL;DR - PagerDuty
- Incident management for on-call teams
- Smart routing gets the right person every time
- Post-mortems help prevent repeat issues
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is PagerDuty?
PagerDuty is an incident management platform providing end-to-end orchestration for detecting incidents, mobilizing responders, and conducting post-incident reviews with 700+ integrations.
Available on: Web
Pros & Cons
Pros
- Industry leader
- Many integrations
- AI features
Cons
- Expensive
- Complex for small teams
Ratings Across the Web
4.5(1,135 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Incident managementOn-call schedulingEscalation policies700+ integrationsStatus pagesPost-incident reviewsSlack/Teams integrationAIOps
Pricing Plans
Free TrialFree
$0
- Up to 5 users
- 100 monthly international notifications
- 1 on-call schedule
- 1 escalation policy
- 700+ integrations
Professional
$21 / user/month
- Basic chat experience
- Multiple on-call schedules
- Escalation policies
- External status pages 250 subscribers
- 2 incident roles
- PagerDuty Advance 1,000 credits
- Post-incident reviews
Business
$41 / user/month
- Custom fields
- Up to 3 custom incident types
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data
- Status pages 500 subscribers
- PagerDuty Advance 5,000 credits
Enterprise
Custom
- Full chat experience
- Incident workflows with conditionals/loops
- 10 custom incident roles
- Incident tasks
- Up to 100 custom incident types
- PagerDuty Advance 20,000 credits
- Premium status pages
How PagerDuty's pricing compares
At $21/mo, PagerDuty is the most premium of its 3 direct competitors.
Entry paid plan, monthly.
Reviews
4.5/5
Across 1,135 verified user reviews on G2, Capterra
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PagerDuty FAQ
What is PagerDuty used for?
PagerDuty is an incident management platform that helps teams detect incidents through integrations, alert on-call responders, coordinate response, and conduct post-incident reviews.
How does PagerDuty pricing work?
PagerDuty offers a free tier for up to 5 users. Professional is $21-25/user/month, Business is $41-49/user/month. Annual billing saves approximately 16% compared to monthly.
Does PagerDuty integrate with other tools?
Yes, PagerDuty has 700+ integrations including monitoring tools, ITSM platforms, chat tools like Slack and Microsoft Teams, and CI/CD systems.
What is PagerDuty AIOps?
PagerDuty AIOps uses machine learning to reduce alert noise, correlate related events, and automatically group incidents. Its available as an add-on starting at $699/month on a consumption basis.
Source: pagerduty.com