Orchestrate incident detection, response, and reviews
Visit WebsiteThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Industry leader
Biggest con
Expensive
TL;DR - PagerDuty
- Incident management for on-call teams
- Smart routing gets the right person every time
- Post-mortems help prevent repeat issues
What is PagerDuty?
Available on: Web
Pros & Cons
Pros
- Industry leader
- Many integrations
- AI features
Cons
- Expensive
- Complex for small teams
Ratings Across the Web
PagerDuty holds an aggregate rating of 4.5 out of 5 from 1,135 reviews across G2 and Capterra, last checked March 18, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Free TrialPricing checked Aug 23, 2026
Free
- Up to 5 users
- 100 monthly international notifications
- 1 on-call schedule
- 1 escalation policy
- 700+ integrations
Professional
$21 / user/month
- Basic chat experience
- Multiple on-call schedules
- Escalation policies
- External status pages 250 subscribers
- 2 incident roles
- PagerDuty Advance 1,000 credits
- Post-incident reviews
Business
$41 / user/month
- Custom fields
- Up to 3 custom incident types
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data
- Status pages 500 subscribers
- PagerDuty Advance 5,000 credits
Enterprise
Custom
- Full chat experience
- Incident workflows with conditionals/loops
- 10 custom incident roles
- Incident tasks
- Up to 100 custom incident types
- PagerDuty Advance 20,000 credits
- Premium status pages
Is PagerDuty worth the price?
PagerDuty's pricing starts generously with a Free tier for small teams, but quickly becomes expensive for growing organizations.
The Professional tier at $21/user/month and Business at $41/user/month are on the higher end compared to some competitors, especially as user counts increase. It's best for established companies that prioritize robust incident management and are willing to pay for advanced features.
Hidden Costs & Gotchas
Overage fees for international notifications
Higher PagerDuty Advance credits cost more
Enterprise tier requires custom quote
Potential for increased costs with more users
How PagerDuty Compares to Competitors
Compared to Opsgenie, PagerDuty's Professional tier at $21/user/month is similar to Opsgenie's Standard tier ($19/user/month), but Opsgenie offers more users in its free tier. VictorOps (now Splunk On-Call) also offers competitive pricing, often starting lower per user for similar feature sets, making PagerDuty's Business tier at $41/user/month feel premium.
How PagerDuty's pricing compares
At $21/mo, PagerDuty is the most premium of its 3 direct competitors.
Entry paid plan, monthly. Pricing checked Aug 23, 2026.
Reviews
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Best PagerDuty Alternatives
Top alternatives based on features, pricing, and user needs.
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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
PagerDuty FAQ
How does PagerDuty help with incident response?
Which teams benefit most from using PagerDuty?
How does PagerDuty compare to Opsgenie?
What kind of integrations does PagerDuty offer?
Does PagerDuty include a free tier?
What are the main trade-offs when considering PagerDuty?
How does PagerDuty support post-incident analysis?
Source: pagerduty.com