PagerDuty is an incident management platform providing end-to-end orchestration for detecting incidents, mobilizing responders, and conducting post-incident reviews with 700+ integrations.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source pagerduty.com ↗

Ratings Across the Web

4.5 (1,192 reviews)

PagerDuty holds an aggregate rating of 4.5 out of 5 from 1,192 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Incident management
On-call scheduling
Escalation policies
700+ integrations
Status pages
Post-incident reviews
Slack/Teams integration
AIOps

Pricing Plans

Free Trial

Pricing checked Oct 4, 2026

PagerDuty plans and prices, checked October 2026
Plan	Price	Details
Free	$0	Up to 5 users 100 monthly international notifications 1 on-call schedule +2 more Show less 1 escalation policy 700+ integrations
Professional	$21 / user/month	Basic chat experience Multiple on-call schedules Escalation policies +4 more Show less External status pages 250 subscribers 2 incident roles PagerDuty Advance 1,000 credits Post-incident reviews
Business	$41 / user/month	Custom fields Up to 3 custom incident types Advanced admin features +4 more Show less Advanced ITSM integrations Multi-year historical data Status pages 500 subscribers PagerDuty Advance 5,000 credits
Enterprise	Custom	Full chat experience Incident workflows with conditionals/loops 10 custom incident roles +4 more Show less Incident tasks Up to 100 custom incident types PagerDuty Advance 20,000 credits Premium status pages

Calculate your cost View full pricing

Is PagerDuty worth the price?

Fair value

PagerDuty's pricing starts generously with a Free tier for small teams, but quickly becomes expensive for growing organizations.

The Professional tier at $21/user/month and Business at $41/user/month are on the higher end compared to some competitors, especially as user counts increase. It's best for established companies that prioritize robust incident management and are willing to pay for advanced features.

Hidden Costs & Gotchas

Overage fees for international notifications

Full PagerDuty pricing: every plan, hidden costs and alternatives

How PagerDuty's pricing compares

At $21/user/mo, PagerDuty is the most premium of its 3 comparable direct competitors.

VictorOps

xMatters

Opsgenie

$9.45

PagerDuty

$21

Entry paid plan, monthly, per user. Pricing checked Oct 4, 2026.

Reviews

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4.5/5

Across 1,192 verified user reviews on G2, Capterra

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Best PagerDuty Alternatives

Top alternatives based on features, pricing, and user needs.

xMatters Paid

Incident management and alerting

4.5

AlertOps Freemium

AI-powered incident orchestration platform for real-time alert management and resolution.

4.7

Opsgenie Paid

On-call alerting by Atlassian, end of sale since June 2025 and shutting down April 5, 2027

4.4

VictorOps Paid

Incident management now part of Splunk

React Mobile Paid

Instant workplace safety alerts and communication

See all incident management tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

PagerDuty vs xMatters Head-to-head: features, pricing, who wins PagerDuty vs AlertOps Head-to-head: features, pricing, who wins PagerDuty vs Opsgenie Head-to-head: features, pricing, who wins

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PagerDuty FAQ

How does PagerDuty help with incident response?

PagerDuty orchestrates the entire incident lifecycle, from detecting issues to mobilizing the right responders. It ensures that teams are alerted promptly and can address incidents efficiently.

Which teams benefit most from using PagerDuty?

PagerDuty is ideal for DevOps teams and operations teams that require robust incident management and automation capabilities. It helps streamline workflows for detecting and responding to critical events.

How does PagerDuty compare to Opsgenie?

PagerDuty is an industry leader in incident management, offering extensive integrations and AI features for orchestration. Opsgenie is another platform in the same space, but PagerDuty is recognized for its comprehensive capabilities.

What kind of integrations does PagerDuty offer?

PagerDuty provides over 700 integrations to connect with various tools across the IT ecosystem. These integrations support end-to-end incident orchestration, from detection to review.

Does PagerDuty include a free tier?

Yes, PagerDuty is available on a free tier, allowing users to get started with basic incident management. Paid plans are offered for organizations needing more extensive usage and advanced features.

What are the main trade-offs when considering PagerDuty?

While PagerDuty is a powerful incident management platform, it can be expensive and complex for very small teams. Its comprehensive features are best utilized by organizations with more intricate incident response needs.

How does PagerDuty support post-incident analysis?

PagerDuty facilitates post-incident reviews, allowing teams to analyze what happened and identify areas for improvement. This helps in learning from incidents and preventing future occurrences.

Source: pagerduty.com

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