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Reviews onG2
179 reviews tracked

The Bottom Line

Entry price

From $16/mo

Biggest pro

Modern incident management

Biggest con

Expensive

TL;DR - Incident.io

  • Manage incidents from Slack or Teams
  • Automated runbooks speed up resolution
  • Post-incident reports generated automatically
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms

What is Incident.io?

Editorial review
Incident.io manages incidents with Slack-native workflow. Declare incidents in Slack, automate response processes, learn from postmortems-incident management that works where teams communicate. The Slack integration is deep. Automation handles repetitive tasks. The postmortem process improves. Teams communicating in Slack choose Incident.io for incident management that integrates naturally.

Available on: Web, iOS, Android

Pros & Cons

Pros

  • Modern incident management
  • Slack native
  • Good workflows
  • Post-mortems
  • Good UX

Cons

  • Expensive
  • Per-responder pricing
  • Slack dependent
  • Newer platform
  • Enterprise focus

Ratings Across the Web

4.8(179 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Incident managementSlack nativeRunbooksPost-mortemsAnalyticsModern UI

Pricing Plans

Free Trial

Pricing checked May 29, 2026

Team

$16/per user/month

Small teams

  • Incident management
  • Slack integration
  • Status pages
  • Postmortems

Pro

$21/per user/month

Growing teams

  • All Team features
  • On-call schedules
  • Workflows
  • API access

Enterprise

null

Large organizations

  • All Pro features
  • SSO/SAML
  • Audit logs
  • Dedicated support

How Incident.io's pricing compares

At $16/mo, Incident.io is mid-range of its 6 direct competitors ($5 to $99/mo across the set).

Entry paid plan, monthly. Pricing checked May 29, 2026.

Reviews

4.8/5

Across 179 verified user reviews on G2

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Incident.io FAQ

Is Incident.io free?

Incident.io has a free tier for small teams. Pro plans start at $16 per user per month for advanced workflows.

What is Incident.io?

Incident.io is a modern incident management platform that lives in Slack. It automates incident workflows, roles, and post-mortems without leaving your chat.

Incident.io vs Opsgenie?

Incident.io is Slack-native with a modern feel. Opsgenie is more traditional but feature-rich. Choose based on whether you want incidents managed in Slack.

Source: incident.io

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