10 Best Incident Management Tools in 2026

PRTG Network Monitor is a comprehensive and easy-to-use solution designed to monitor all systems, devices, traffic, and applications within an IT infrastructure. It provides world-class infrastructure monitoring functionality suitable for businesses of all sizes, from SMBs to large enterprises. PRTG helps users know what's up and what's not across their entire network, including databases, applications, cloud services, servers, and local area networks (LANs), utilizing various monitoring methods like SNMP. The software offers multiple user interfaces, including web, desktop, and mobile apps (iOS and Android), for flexible monitoring and management. Users can visualize their network with real-time maps and custom dashboards, and receive alerts and notifications via email, push, or HTTP requests when issues arise or thresholds are exceeded. PRTG is highly flexible and customizable, allowing users to extend its functionality with HTTP API or custom sensors, ensuring it fits diverse monitoring needs and budgets.

Statuspage communicates status during incidents. Atlassian's status page solution—incident communication to customers. The status updates are clear. The Atlassian integration exists. The brand is established. Organizations communicating status use Statuspage for incident communication.

Uptime Kuma monitors uptime with self-hosted simplicity. Beautiful status pages and monitoring—uptime awareness without SaaS. The self-hosting is free. The interface is polished. The features are complete. Users wanting self-hosted uptime monitoring use Uptime Kuma for free monitoring.

Opsgenie is an alerting and incident management platform by Atlassian providing on-call scheduling, escalations, and incident response. Note: New signups ended June 2025; functionality moving to Jira Service Management.

PagerDuty is an incident management platform providing end-to-end orchestration for detecting incidents, mobilizing responders, and conducting post-incident reviews with 700+ integrations.

Better Uptime monitors your websites and APIs, then alerts you instantly when something goes down. Status pages let users see the current state. Incident reports show what happened and when. Multi-location monitoring catches regional issues. The alert routing ensures the right person wakes up. The status pages look professional without design work. Teams needing uptime monitoring with customer-facing status pages find Better Uptime provides both in one clean package.

Jira Service Management is an AI-powered platform designed to revolutionize IT support and scale service experiences across various teams, including IT, HR, facilities, and engineering. It helps organizations end bad service management by providing a unified platform for managing requests, automating support interactions, and improving collaboration between development and operations teams. The platform offers features like request management, incident management, problem management, change management, asset management, configuration management, and knowledge management. With AI capabilities, it provides 24/7 self-service, intelligent triage of requests, smart context for personalized support, and automated post-incident reviews. Jira Service Management aims to accelerate deployments, minimize risk, detect and resolve incidents faster, and improve overall service resilience for over 60,000 customers worldwide. It caters to a wide range of users, from startups managing incoming requests to enterprises seeking a fast, flexible ITSM solution. The platform integrates with over 1,000 applications and offers a robust API for customization, ensuring it can adapt to diverse use cases and scale with organizational needs.

SentinelOne provides autonomous endpoint protection. AI-powered EDR that responds automatically—next-gen endpoint security. The AI response is automatic. The detection is advanced. The enterprise features are complete. Enterprises wanting autonomous endpoint protection consider SentinelOne for AI-driven security.

Instatus creates beautiful status pages quickly. Communicate incidents, show historical uptime, and integrate with monitoring—status pages that look good. The design is polished by default. The setup is fast. Integrations handle automation. Teams needing status pages quickly choose Instatus for beautiful status communication.

Nagios offers powerful, open-source IT infrastructure monitoring solutions. Nagios Core is a free, community-supported monitoring engine that allows users to monitor websites, servers, switches, routers, firewalls, ports, applications, and metrics. It's highly extensible with a vast plugin architecture and is trusted by thousands of organizations worldwide. For users needing more advanced features, Nagios XI provides a complete IT infrastructure monitoring tool powered by the Nagios Core engine. It includes pre-installed plugins and agents, easy-to-use monitoring wizards, and powerful dashboards and reports. Nagios is designed for IT professionals and organizations looking to prevent downtime and ensure the smooth operation of their critical business processes by providing comprehensive visibility into their IT environment. The platform emphasizes community support, with thousands of plugins and add-ons available through Nagios Exchange, and offers resources like forums, documentation, and training. Nagios also provides Nagios Core Services Platform (CSP), a comprehensive package that includes essential open-source projects and a pre-configured Nagios XI VM for a unified monitoring experience.