Best Tools for Agencies 2026

Updated: February 2026

Professional tools for marketing, design, and creative agencies. Manage clients, projects, and deliverables at scale. We've curated 15 tools specifically suited for agencies.

Key Takeaways

  • Instana is our #1 pick for incident management for agencies in 2026.
  • We analyzed 15 incident management for agencies tools to create this ranking.
  • 7 tools offer free plans, perfect for getting started.
  • Average editorial score: 12/100 - high-quality category.

15 Incident Management Tools for Agencies

1
Instana logo

Instana

Full-stack observability powered by agentic AI for faster incident investigation and resolution.

Paid
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3
Centreon logo

Centreon

Simple, scalable, and cost-effective observability for IT infrastructure and digital experience.

Paid
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BOSSDesk logo

BOSSDesk

Cloud-based and on-premise IT ticketing system and help desk software with AI-powered automation.

Paid
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AlertOps logo

AlertOps

AI-powered incident orchestration platform for real-time alert management and resolution.

Freemium
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Eyeson logo

Eyeson

Unify diverse video, audio, and data feeds into one synchronized interactive stream for decisive action.

Freemium
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Torq logo

Torq

Hyperautomate security operations with AI-driven threat triage, investigation, and response.

Paid
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Last9 logo

Last9

Unified observability for developers, SREs, and AI agents to triage faster and ship code with confidence.

Freemium
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PRTG logo

PRTG

All-in-One Network Monitoring Software to stay ahead of IT infrastructure issues.

Freemium89/100
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Best Incident Management for Other Use Cases

Frequently Asked Questions

What is the best incident management tool for agencies?

Based on our analysis, Instana is the top choice for agencies, with a score of /100.

Are there free incident management tools for agencies?

Yes! OpenStatus, AlertOps, Shoreline offer free plans suitable for agencies.