1
Instana
Full-stack observability powered by agentic AI for faster incident investigation and resolution.
Paid
View Details Best Tools for Agencies 2026
Updated: February 2026
Professional tools for marketing, design, and creative agencies. Manage clients, projects, and deliverables at scale. We've curated 15 tools specifically suited for agencies.
Key Takeaways
- Instana is our #1 pick for incident management for agencies in 2026.
- We analyzed 15 incident management for agencies tools to create this ranking.
- 7 tools offer free plans, perfect for getting started.
- Average editorial score: 12/100 - high-quality category.
15 Incident Management Tools for Agencies
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Centreon
Simple, scalable, and cost-effective observability for IT infrastructure and digital experience.
Paid
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BOSSDesk
Cloud-based and on-premise IT ticketing system and help desk software with AI-powered automation.
Paid
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AlertOps
AI-powered incident orchestration platform for real-time alert management and resolution.
Freemium
View Details Eyeson
Unify diverse video, audio, and data feeds into one synchronized interactive stream for decisive action.
Freemium
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Torq
Hyperautomate security operations with AI-driven threat triage, investigation, and response.
Paid
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Last9
Unified observability for developers, SREs, and AI agents to triage faster and ship code with confidence.
Freemium
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PRTG
All-in-One Network Monitoring Software to stay ahead of IT infrastructure issues.
Freemium89/100
View Details Best Incident Management for Other Use Cases
Frequently Asked Questions
What is the best incident management tool for agencies?
Based on our analysis, Instana is the top choice for agencies, with a score of /100.
Are there free incident management tools for agencies?
Yes! OpenStatus, AlertOps, Shoreline offer free plans suitable for agencies.