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Grafana OnCall

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On-call management for Grafana

Incident ManagementDevOpsMonitoringAutomation
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Reviews onG2Capterra
222 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Open source on-call

Biggest con

Newer product

TL;DR - Grafana OnCall

  • Grafana OnCall is an open-source on-call management and alerting system
  • It routes alerts, manages schedules, and escalates incidents integrated with Grafana
  • Free and open-source, cloud version included in Grafana Cloud
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms

What is Grafana OnCall?

Editorial review
Grafana OnCall provides on-call management integrated with Grafana alerting. Schedules, escalations, and routing-incident response that connects to your monitoring. The integration with Grafana is native. Slack and phone routing work smoothly. The setup is straightforward. Teams using Grafana add OnCall for incident management that works with their existing alerting.
how we evaluateSourcegrafana.com ↗

Pros & Cons

Pros

  • Open source on-call
  • Grafana integration
  • Good alerting
  • Self-hostable
  • PagerDuty alternative

Cons

  • Newer product
  • Less features than PagerDuty
  • Documentation improving
  • Setup complexity
  • Enterprise features limited

Ratings Across the Web

4.5(222 reviews)
G2150 reviews
4.5/5
Capterra72 reviews
4.6/5

Ratings aggregated from independent review platforms. Learn more

Key Features

On-call managementGrafana integrationSchedulesEscalationsChatOpsOpen source

Pricing Plans

Pricing checked Jul 11, 2026

Free

Free

Get started

  • 3 IRM users
  • 14-day retention
  • Community support
  • Part of Grafana Cloud

Pro

$20/per user/month

Growing teams

  • 8x5 email support
  • Extended retention
  • 99.5% uptime SLA
  • Part of $19/mo base

Enterprise

null

Large scale

  • Premium support
  • Custom retention
  • Observability Architect access
  • Volume discounts
Calculate your costView full pricing

Is Grafana OnCall worth the price?

85/100

Grafana OnCall's pricing is quite competitive, especially with its generous Free tier offering 3 users.

The Pro tier at $20 per user/month is reasonable for growing teams, though the additional $19/month base cost for Grafana Cloud should be factored in. It's best for teams already invested in the Grafana ecosystem looking for integrated on-call management.

Hidden Costs & Gotchas

Pro tier requires $19/month Grafana Cloud base

IRM user definition

active scheduled or paged

Enterprise pricing starts at $25K/year

How Grafana OnCall Compares to Competitors

Compared to PagerDuty, which can start around $10-20 per user/month for basic plans, Grafana OnCall's Pro tier at $20 per user/month (plus the $19 base) is in a similar range but offers tighter integration with Grafana. Opsgenie also has a free tier for up to 5 users, making Grafana's 3 free users slightly less generous but still valuable for small teams.

How Grafana OnCall's pricing compares

At $20/mo, Grafana OnCall is mid-range of its 3 direct competitors ($5 to $21/mo across the set).

VictorOps
$5
Opsgenie
$9.45
Grafana OnCall
$20
PagerDuty
$21

Entry paid plan, monthly. Pricing checked Jul 11, 2026.

Reviews

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4.5/5

Across 222 verified user reviews on G2, Capterra

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Best Grafana OnCall Alternatives

Top alternatives based on features, pricing, and user needs.

PagerDuty logo
PagerDutyFreemium

Orchestrate incident detection, response, and reviews

4.5
Opsgenie logo
OpsgeniePaid

On-call management and alerting by Atlassian

4.5
VictorOps logo
VictorOpsPaid

Incident management now part of Splunk

See all incident management tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Grafana OnCall vs PagerDutyHead-to-head: features, pricing, who winsGrafana OnCall vs OpsgenieHead-to-head: features, pricing, who winsGrafana OnCall vs VictorOpsHead-to-head: features, pricing, who wins

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Grafana OnCall FAQ

How does Grafana OnCall integrate with existing monitoring tools?

Grafana OnCall offers native integration with Grafana alerting, allowing teams to connect their incident response directly to their monitoring. This enables seamless routing of incidents based on alerts generated within Grafana.

Which teams benefit most from using Grafana OnCall?

Teams already utilizing Grafana for monitoring and alerting will find Grafana OnCall particularly beneficial for incident management. It is designed for DevOps teams and others needing streamlined on-call processes that integrate with their existing Grafana setup.

What kind of incident response capabilities does Grafana OnCall provide?

Grafana OnCall provides features for managing on-call schedules, defining escalation policies, and routing incidents to the appropriate personnel. It also supports smooth communication through integrations like Slack and phone routing.

How does Grafana OnCall compare to PagerDuty?

Grafana OnCall serves as an open-source alternative to PagerDuty, offering good alerting capabilities and native integration with Grafana. While it is a newer product with fewer features than PagerDuty, it provides a self-hostable option for on-call management.

Does Grafana OnCall include a free tier?

Yes, Grafana OnCall is available on a free tier, with paid plans offered for users requiring more extensive usage and additional features. This allows teams to start using the product without an initial investment.

What are the main trade-offs when choosing Grafana OnCall?

As a newer product, Grafana OnCall currently offers fewer features compared to more established solutions like PagerDuty. Its documentation is continually improving, and enterprise-specific features may be limited.

Source: grafana.com

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