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Grafana OnCall

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On-call management for Grafana

From $20/user/mo, billed monthly (free plan available)
Freemium Incident Management DevOps Monitoring Automation
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Reviews on G2
150 reviews tracked

The Bottom Line

Price
From $20/user/mo, billed monthly (free plan available). Compare plans

Key facts

  • Grafana OnCall is an open-source on-call management and alerting system
  • It routes alerts, manages schedules, and escalates incidents integrated with Grafana
  • Free and open-source, cloud version included in Grafana Cloud

Pros

  • Open source on-call
  • Grafana integration
  • Good alerting
  • Self-hostable
  • PagerDuty alternative

Cons

  • Newer product
  • Less features than PagerDuty
  • Documentation improving
  • Setup complexity
  • Enterprise features limited

What is Grafana OnCall?

Grafana OnCall provides on-call management integrated with Grafana alerting. Schedules, escalations, and routing-incident response that connects to your monitoring. The integration with Grafana is native. Slack and phone routing work smoothly. The setup is straightforward. Teams using Grafana add OnCall for incident management that works with their existing alerting.
Data compiled by Toolradar Pricing checked · How we evaluate
Sourcegrafana.com

Ratings Across the Web

4.5 (150 reviews)

Grafana OnCall holds an aggregate rating of 4.5 out of 5 from 150 reviews across G2, last checked May 29, 2026.

G2 150 reviews
4.5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

  • On-call management
  • Grafana integration
  • Schedules
  • Escalations
  • ChatOps
  • Open source

Pricing Plans

Pricing checked Sep 30, 2026. Source: grafana.com/products/oncall, read Sep 30, 2026

Grafana OnCall plans and prices, checked September 2026
PlanPriceDetails
Free

$0

Get started

  • 3 IRM users
  • 14-day retention
  • Community support
+1 more
  • Part of Grafana Cloud
Pro

$20/per user/month

Growing teams

  • 8x5 email support
  • Extended retention
  • 99.5% uptime SLA
+1 more
  • Part of $19/mo base
Enterprise

Custom

Large scale

  • Premium support
  • Custom retention
  • Observability Architect access
+1 more
  • Volume discounts
Calculate your cost View full pricing

Is Grafana OnCall worth the price?

Good value

Grafana OnCall's pricing is quite competitive, especially with its generous Free tier offering 3 users.

The Pro tier at $20 per user/month is reasonable for growing teams, though the additional $19/month base cost for Grafana Cloud should be factored in. It's best for teams already invested in the Grafana ecosystem looking for integrated on-call management.

Hidden Costs & Gotchas

Pro tier requires $19/month Grafana Cloud base

Full Grafana OnCall pricing: every plan, hidden costs and alternatives

How Grafana OnCall's pricing compares

At $20/user/mo, billed monthly, Grafana OnCall is mid-range of its 3 comparable direct competitors ($5 to $21/mo across the set).

VictorOps
$5
Opsgenie
$9.45
Grafana OnCall
$20
PagerDuty
$21

Entry paid plan, monthly price, per user, billed monthly. Pricing checked Sep 30, 2026.

Reviews

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4.5/5

Across 150 verified user reviews on G2

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Best Grafana OnCall Alternatives

Top alternatives based on features, pricing, and user needs.

PagerDuty logo
PagerDuty Freemium

Orchestrate incident detection, response, and reviews

4.5
Opsgenie logo
Opsgenie Paid

On-call alerting by Atlassian, end of sale since June 2025 and shutting down April 5, 2027

4.4
VictorOps logo
VictorOps Paid

Incident management now part of Splunk

See all incident management tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Grafana OnCall vs PagerDuty Head-to-head: features, pricing, who wins Grafana OnCall vs Opsgenie Head-to-head: features, pricing, who wins Grafana OnCall vs VictorOps Head-to-head: features, pricing, who wins

Explore More

Grafana OnCall FAQ

How does Grafana OnCall integrate with existing monitoring tools?

Grafana OnCall offers native integration with Grafana alerting, allowing teams to connect their incident response directly to their monitoring. This enables seamless routing of incidents based on alerts generated within Grafana.

Which teams benefit most from using Grafana OnCall?

Teams already utilizing Grafana for monitoring and alerting will find Grafana OnCall particularly beneficial for incident management. It is designed for DevOps teams and others needing streamlined on-call processes that integrate with their existing Grafana setup.

What kind of incident response capabilities does Grafana OnCall provide?

Grafana OnCall provides features for managing on-call schedules, defining escalation policies, and routing incidents to the appropriate personnel. It also supports smooth communication through integrations like Slack and phone routing.

How does Grafana OnCall compare to PagerDuty?

Grafana OnCall serves as an open-source alternative to PagerDuty, offering good alerting capabilities and native integration with Grafana. While it is a newer product with fewer features than PagerDuty, it provides a self-hostable option for on-call management.

Does Grafana OnCall include a free tier?

Yes, Grafana OnCall is available on a free tier, with paid plans offered for users requiring more extensive usage and additional features. This allows teams to start using the product without an initial investment.

What are the main trade-offs when choosing Grafana OnCall?

As a newer product, Grafana OnCall currently offers fewer features compared to more established solutions like PagerDuty. Its documentation is continually improving, and enterprise-specific features may be limited.

Source: grafana.com

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