Toolradar Data
Incident Management Tools Statistics 2026
Live data on Incident Management software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
53
Incident Management tools published and tracked on Toolradar as of August 19, 2026.
Last updated August 19, 2026. Reviewed by Louis Corneloup.
Key findings
- Toolradar tracks 53 Incident Management tools as of August 19, 2026, 1% of its 10,235-tool directory.
- Incident Management tools average 4.55 out of 5 across 34 rated tools and 14,670 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
- 55% of Incident Management tools offer a free tier, 29 of 53.
- 32 Incident Management tools were added to Toolradar during 2026, 60% of the category.
- Better Uptime is the highest-rated Incident Management tool at 4.7 out of 5 from 4,303 reviews.
Source: Toolradar catalog, computed live on August 19, 2026.
Headline numbers
Incident Management tools published on Toolradar
Source: Toolradar catalog, published status
Share of the whole Toolradar directory
Source: 53 of 10,235 published tools
User reviews across Incident Management tools
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 34 rated tools
Average Incident Management tool rating, weighted by review volume
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.49 / 5 across 34 rated tools
Incident Management tools added to the directory in 2026
Source: Toolradar createdAt, 60% of the category (directory add date, not vendor launch)
Pricing mix
How Incident Management tools split between a free path (free, freemium, open-source) and strictly paid.
Tools that offer a free tier
Source: Toolradar pricing labels, 29 of 53 Incident Management tools
Tools that are strictly paid
Source: Toolradar pricing labels, 24 of 53 Incident Management tools
Where the reviews come from
Review volume for Incident Management tools by third-party platform.
G2 reviews
Across 32 Incident Management tools carrying a G2 profile
Capterra reviews
Across 25 Incident Management tools carrying a Capterra profile
SourceForge reviews
Across 4 Incident Management tools carrying a SourceForge profile
PeerSpot reviews
Across 1 Incident Management tool carrying a PeerSpot profile
Highest-rated Incident Management tools
Top-rated Incident Management tools with at least 500 third-party reviews.
Better Uptime
4,303 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
xMatters
733 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
FreshService
1,917 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
PagerDuty
1,135 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
PagerDuty Status Page
1,179 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Most reviewed Incident Management tools
The Incident Management tools carrying the most third-party reviews.
Better Uptime
4.70 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
FreshService
4.50 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
PagerDuty Status Page
4.40 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
PagerDuty
4.50 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Jira Service Management
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Incident Management growth in 2026
Explore Incident Management tools
Methodology and sources
Every figure is computed live from the Toolradar catalog, published Incident Management tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.