xMatters manages incidents and on-call scheduling. Incident response and communication-keeping the right people informed. The alerting is intelligent. The scheduling is handled. The communication is coordinated. Operations teams managing incidents use xMatters for intelligent incident response.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source xmatters.com ↗

Ratings Across the Web

4.5 (931 reviews)

xMatters holds an aggregate rating of 4.5 out of 5 from 931 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Incident management
Communication
Automation
Integrations
Enterprise
Workflow

Pricing Plans

14-day Free Trial

Pricing checked Oct 6, 2026

xMatters plans and prices, checked October 2026
Plan	Price	Details
Free	$0	Up to 10 users Basic on-call management Incident management +1 more Show less Email & push notifications
Starter	$9/user/month	All Free features Scalable incident management Reporting & analytics +1 more Show less AIOps capabilities
Base	$39/user/month	All Starter features Multi-team support Unlimited integrations +1 more Show less Advanced incident management
Advanced	Custom	All Base features Enterprise-grade scale Advanced security +1 more Show less Dedicated support

Calculate your cost View full pricing

Is xMatters worth the price?

Good value

xMatters offers a fair pricing structure, especially with its generous Free tier for up to 10 users.

The Starter tier at $9/user/month is competitive for basic needs, while the Base tier at $39/user/month provides significant value with unlimited integrations. This pricing is best for small to medium-sized teams looking for robust incident management solutions.

Full xMatters pricing: every plan, hidden costs and alternatives

How xMatters's pricing compares

At $9/user/mo, xMatters is mid-range of its 3 comparable direct competitors ($5 to $21/mo across the set).

VictorOps

xMatters

Opsgenie

$9.45

PagerDuty

$21

Entry paid plan, monthly, per user. Pricing checked Oct 6, 2026.

Reviews

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4.5/5

Across 931 verified user reviews on G2, Capterra

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Best xMatters Alternatives

Top alternatives based on features, pricing, and user needs.

PagerDuty Freemium

Orchestrate incident detection, response, and reviews

4.5

AlertOps Freemium

AI-powered incident orchestration platform for real-time alert management and resolution.

4.7

Opsgenie Paid

On-call alerting by Atlassian, end of sale since June 2025 and shutting down April 5, 2027

4.4

VictorOps Paid

Incident management now part of Splunk

See all incident management tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

xMatters vs PagerDuty Head-to-head: features, pricing, who wins xMatters vs AlertOps Head-to-head: features, pricing, who wins xMatters vs Opsgenie Head-to-head: features, pricing, who wins

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xMatters FAQ

How does xMatters assist operations teams with incident response?

xMatters provides intelligent incident response capabilities, helping operations teams manage incidents and ensure the right people are informed. It focuses on coordinating communication and streamlining the incident management process.

Which teams benefit most from using xMatters?

Operations teams managing incidents are the primary beneficiaries of xMatters. It is particularly well-suited for organizations that require robust incident management, DevOps support, and automation capabilities.

How does xMatters compare to PagerDuty for incident management?

xMatters offers comprehensive incident management and good alerting, similar to PagerDuty, and is considered enterprise-ready with active development. However, xMatters is noted for being expensive and having a learning curve.

Can xMatters handle on-call scheduling for teams?

Yes, xMatters includes functionality for handling on-call scheduling, which is integrated with its incident management and alerting features. This ensures that the correct personnel are notified during an incident based on their schedule.

What kind of limitations should users be aware of with xMatters?

Users should be aware that xMatters can be expensive, especially due to its per-user pricing model. It also has a learning curve and some reported feature gaps, with support quality varying.

How is xMatters priced?

xMatters is a paid product with a per-user pricing model. There is no permanently free tier available for this service.

Does xMatters offer intelligent alerting capabilities?

Yes, xMatters provides intelligent alerting as a core feature, designed to ensure that critical notifications reach the appropriate individuals efficiently. This is a key component of its incident management system.

Source: xmatters.com

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