xMatters

Name: xMatters
Brand: xMatters
Price: 9 USD
Rating: 4.6 (733 reviews)

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Incident management and alerting

Incident Management DevOps Automation

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4.6(733 across the web)

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Reviews onG2Capterra

733 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Incident management

Biggest con

Expensive

TL;DR - xMatters

xMatters is an incident management platform for IT operations
It provides alerting, on-call management, and incident resolution
Free tier available, paid plans from $9/user/month

Pricing: Paid only

Best for: Enterprises & pros

4.6/5 across review platforms

What is xMatters?

Editorial review

xMatters manages incidents and on-call scheduling. Incident response and communication-keeping the right people informed. The alerting is intelligent. The scheduling is handled. The communication is coordinated. Operations teams managing incidents use xMatters for intelligent incident response.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcexmatters.com ↗

Pros & Cons

Pros

Incident management
Good alerting
Active development
Good features
Enterprise ready

Cons

Expensive
Per-user pricing
Learning curve
Feature gaps
Support varies

Ratings Across the Web

4.6(733 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Incident managementCommunicationAutomationIntegrationsEnterpriseWorkflow

Pricing Plans

14-day Free Trial

Pricing checked Jul 6, 2026

Free

Up to 10 users
Basic on-call management
Incident management
Email & push notifications

Starter

$9/user/month

All Free features
Scalable incident management
Reporting & analytics
AIOps capabilities

Base

$39/user/month

All Starter features
Multi-team support
Unlimited integrations
Advanced incident management

Advanced

Custom

All Base features
Enterprise-grade scale
Advanced security
Dedicated support

Calculate your cost View full pricing

How xMatters's pricing compares

At $9/mo, xMatters is mid-range of its 3 direct competitors ($5 to $21/mo across the set).

VictorOps

xMatters

Opsgenie

$9.45

PagerDuty

$21

Entry paid plan, monthly. Pricing checked Jul 6, 2026.

Reviews

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4.6/5

Across 733 verified user reviews on G2, Capterra

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Best xMatters Alternatives

Top alternatives based on features, pricing, and user needs.

PagerDutyFreemium

Orchestrate incident detection, response, and reviews

4.5

AlertOpsFreemium

AI-powered incident orchestration platform for real-time alert management and resolution.

4.7

OpsgeniePaid

On-call management and alerting by Atlassian

4.5

VictorOpsPaid

Incident management now part of Splunk

See all incident management tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

xMatters vs PagerDutyHead-to-head: features, pricing, who wins xMatters vs AlertOpsHead-to-head: features, pricing, who wins xMatters vs OpsgenieHead-to-head: features, pricing, who wins

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xMatters FAQ

How does xMatters assist operations teams with incident response?

xMatters provides intelligent incident response capabilities, helping operations teams manage incidents and ensure the right people are informed. It focuses on coordinating communication and streamlining the incident management process.

Which teams benefit most from using xMatters?

Operations teams managing incidents are the primary beneficiaries of xMatters. It is particularly well-suited for organizations that require robust incident management, DevOps support, and automation capabilities.

How does xMatters compare to PagerDuty for incident management?

xMatters offers comprehensive incident management and good alerting, similar to PagerDuty, and is considered enterprise-ready with active development. However, xMatters is noted for being expensive and having a learning curve.

Can xMatters handle on-call scheduling for teams?

Yes, xMatters includes functionality for handling on-call scheduling, which is integrated with its incident management and alerting features. This ensures that the correct personnel are notified during an incident based on their schedule.

What kind of limitations should users be aware of with xMatters?

Users should be aware that xMatters can be expensive, especially due to its per-user pricing model. It also has a learning curve and some reported feature gaps, with support quality varying.

How is xMatters priced?

xMatters is a paid product with a per-user pricing model. There is no permanently free tier available for this service.

Does xMatters offer intelligent alerting capabilities?

Yes, xMatters provides intelligent alerting as a core feature, designed to ensure that critical notifications reach the appropriate individuals efficiently. This is a key component of its incident management system.

Source: xmatters.com

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