Incident management and alerting
Visit WebsiteThe Bottom Line
Entry price
Paid plans only
Biggest pro
Incident management
Biggest con
Expensive
TL;DR - xMatters
- xMatters is an incident management platform for IT operations
- It provides alerting, on-call management, and incident resolution
- Free tier available, paid plans from $9/user/month
What is xMatters?
Available on: Web
Pros & Cons
Pros
- Incident management
- Good alerting
- Active development
- Good features
- Enterprise ready
Cons
- Expensive
- Per-user pricing
- Learning curve
- Feature gaps
- Support varies
Ratings Across the Web
xMatters holds an aggregate rating of 4.6 out of 5 from 733 reviews across G2 and Capterra, last checked March 18, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
14-day Free TrialPricing checked Aug 25, 2026
Free
- Up to 10 users
- Basic on-call management
- Incident management
- Email & push notifications
Starter
$9/user/month
- All Free features
- Scalable incident management
- Reporting & analytics
- AIOps capabilities
Base
$39/user/month
- All Starter features
- Multi-team support
- Unlimited integrations
- Advanced incident management
Advanced
Custom
- All Base features
- Enterprise-grade scale
- Advanced security
- Dedicated support
Is xMatters worth the price?
xMatters offers a fair pricing structure, especially with its generous Free tier for up to 10 users.
The Starter tier at $9/user/month is competitive for basic needs, while the Base tier at $39/user/month provides significant value with unlimited integrations. This pricing is best for small to medium-sized teams looking for robust incident management solutions.
Hidden Costs & Gotchas
Advanced tier requires custom quote, potentially high
No annual discount mentioned, monthly billing implied
AIOps capabilities only in Starter and above
Dedicated support only in Advanced tier
How xMatters Compares to Competitors
Compared to PagerDuty, which starts around $21/user/month for basic features, xMatters' Starter tier at $9/user/month is significantly more affordable.
Opsgenie (Atlassian) also offers a free tier, but its paid plans can quickly scale up, making xMatters' Base tier at $39/user/month a strong contender for advanced features at a potentially lower cost for mid-sized teams.
How xMatters's pricing compares
At $9/mo, xMatters is mid-range of its 3 direct competitors ($5 to $21/mo across the set).
Entry paid plan, monthly. Pricing checked Aug 25, 2026.
Reviews
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xMatters FAQ
How does xMatters assist operations teams with incident response?
Which teams benefit most from using xMatters?
How does xMatters compare to PagerDuty for incident management?
Can xMatters handle on-call scheduling for teams?
What kind of limitations should users be aware of with xMatters?
How is xMatters priced?
Does xMatters offer intelligent alerting capabilities?
Source: xmatters.com