Incident management and alerting
Visit WebsiteReviews onG2Capterra
733 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Incident management
Biggest con
Expensive
TL;DR - xMatters
- xMatters is an incident management platform for IT operations
- It provides alerting, on-call management, and incident resolution
- Free tier available, paid plans from $9/user/month
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
What is xMatters?
xMatters manages incidents and on-call scheduling. Incident response and communication-keeping the right people informed.
The alerting is intelligent. The scheduling is handled. The communication is coordinated.
Operations teams managing incidents use xMatters for intelligent incident response.
Available on: Web
Pros & Cons
Pros
- Incident management
- Good alerting
- Active development
- Good features
- Enterprise ready
Cons
- Expensive
- Per-user pricing
- Learning curve
- Feature gaps
- Support varies
Ratings Across the Web
4.6(733 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Incident managementCommunicationAutomationIntegrationsEnterpriseWorkflow
Pricing Plans
14-day Free TrialPricing checked May 29, 2026
Free
Free
- Up to 10 users
- Basic on-call management
- Incident management
- Email & push notifications
Starter
$9/user/month
- All Free features
- Scalable incident management
- Reporting & analytics
- AIOps capabilities
Base
$39/user/month
- All Starter features
- Multi-team support
- Unlimited integrations
- Advanced incident management
Advanced
Custom
- All Base features
- Enterprise-grade scale
- Advanced security
- Dedicated support
How xMatters's pricing compares
At $9/mo, xMatters is mid-range of its 3 direct competitors ($5 to $21/mo across the set).
Entry paid plan, monthly. Pricing checked May 29, 2026.
Reviews
4.6/5
Across 733 verified user reviews on G2, Capterra
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xMatters FAQ
Is xMatters free?
xMatters offers a free tier for small teams to get started with incident communication. Pro plans start at $9/user/month with more features for larger teams.
What is xMatters?
xMatters is an incident management and communication platform owned by Everbridge. It handles on-call management, alert routing, and ensures the right people are notified during incidents.
xMatters vs PagerDuty?
Both are incident management platforms. xMatters has a stronger focus on communication and notification workflows. PagerDuty is more widely adopted. Compare specific features for your needs.
Source: xmatters.com