VictorOps vs xMatters: Which is Better in 2026?
Choosing between VictorOps and xMatters comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
VictorOps
Incident management now part of Splunk
Best for you if:
- • VictorOps is now Splunk On-Call, an incident management platform
- • It provides on-call scheduling, alerting, and incident response
xMatters
Incident management and alerting
Best for you if:
- • xMatters is an incident management platform for IT operations
- • It provides alerting, on-call management, and incident resolution
| At a Glance |  VictorOps |  xMatters |
|---|---|---|
Starts at | $5/moStandard | $9/moStarter |
Best For | Incident Management | Incident Management |
Rating | - | 4.6/5 |
Free plan | No | No |
Choose VictorOps or xMatters?
Choose VictorOps if
Incident management now part of Splunk
- Incident management
- Good integrations
- Good features
- Budget matters ($5/mo vs $9/mo)
Choose xMatters if
Incident management and alerting
- Incident management
- Good alerting
- Active development
| Feature | VictorOps | xMatters |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | No ratings yet | ★4.6/5 733 reviews |
| Categories | Incident ManagementDevOps | Incident ManagementDevOps |
In-Depth Analysis
VictorOps
Incident management now part of Splunk
Strengths
- +Incident management
- +Good integrations
- +Good features
- +Active development
- +Fair pricing
Weaknesses
- -Now Splunk On-Call
- -Per-user pricing
- -Learning curve
- -Better alternatives exist
- -Support varies
Key features
xMatters
Incident management and alerting
Strengths
- +Incident management
- +Good alerting
- +Active development
- +Good features
- +Enterprise ready
Weaknesses
- -Expensive
- -Per-user pricing
- -Learning curve
- -Feature gaps
- -Support varies
Key features
Pricing: VictorOps vs xMatters
| Plan | VictorOps | xMatters |
|---|---|---|
| Tier 1 | $5 Standard | Free Free |
| Tier 2 | N/A | $9 Starter |
| Tier 3 | N/A | $39 Base |
| Tier 4 | N/A | Custom Advanced |
Pricing verified from each vendor's public pricing page. Compare in detail on VictorOps pricing and xMatters pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: VictorOps
Want the highest-rated option?
xMatters is rated 4.6/5. VictorOps has no ratings yet.
Go with: xMatters
Value user reviews?
VictorOps: no ratings yet. xMatters: 733 reviews (4.6/5).
Go with: xMatters
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are incident management tools. Compare their specific features to decide.
How important are ratings?
xMatters is rated 4.6/5; VictorOps has no ratings yet.
Key Takeaways
VictorOps
- Our pick for this comparison
xMatters
- Choose if you want incident management and alerting
The Bottom Line
VictorOps is our pick.
Frequently Asked Questions
Is VictorOps or xMatters better?
VictorOps is rated in our evaluation. Both are paid.
What are VictorOps and xMatters used for?
VictorOps: Incident management now part of Splunk. xMatters: Incident management and alerting.
What does VictorOps cost vs xMatters?
VictorOps is a paid tool. xMatters is a paid tool. Visit their websites for detailed pricing.