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TL;DR - Opsgenie
- Opsgenie is an incident management platform for alerting and on-call schedules
- It routes alerts, manages escalations, and coordinates incident response
- Free for up to 5 users, paid plans from $9/user/month
Pricing: Paid only
Best for: Enterprises & pros
Score: 86/100
Pros & Cons
Pros
- Good incident management
- Atlassian integration
- On-call scheduling
- More affordable than PagerDuty
- Good mobile app
Cons
- Less powerful than PagerDuty
- Atlassian ecosystem bias
- Some features limited
- Learning curve
- Support varies
Key Features
AlertingOn-call schedulingEscalation policiesIncident managementSMS/voice notificationsTeam routingReporting200+ integrations
Pricing Plans
Free
$0
- Up to 5 users
- Basic alerting
- Unlimited alerts/notifications
- Mobile apps
- Team organization
- 1 routing rule
- Schedules and escalations
Essentials
$9.45/user/month
- Unlimited alerting
- SMS/voice included
- Mobile apps
- 1 routing rule
- Incident management 100/month
- Postmortems 5/month
- 6-month data retention
Standard
$19.95/user/month
- Unlimited Alerting and Incident Management
- Unlimited SMS/voice
- 100 routing rules
- Unlimited incidents
- Unlimited postmortems
- 1 incoming phone number
- 1-year data retention
Enterprise
$31.90/user/month
- Advanced incident management
- Unlimited SMS/voice
- 100 routing rules
- 24/7 email and phone support
- Unlimited data retention
- Advanced analytics
About Opsgenie
By Toolradar Team·
Opsgenie is an alerting and incident management platform by Atlassian providing on-call scheduling, escalations, and incident response. Note: New signups ended June 2025; functionality moving to Jira Service Management.
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Opsgenie FAQ
What is Opsgenie?
Opsgenie is an incident management and alerting platform by Atlassian that provides on-call scheduling, escalations, and multi-channel notifications to help teams respond to critical issues quickly.
Is Opsgenie being discontinued?
Yes, Atlassian ended new Opsgenie signups in June 2025 and will fully discontinue the service by April 2027. Functionality is being migrated to Jira Service Management and Compass.
How does Opsgenie pricing work?
Opsgenie has a free tier for up to 5 users. Paid plans range from $9.45/user/month (Essentials) to $31.90/user/month (Enterprise) with annual billing. Volume discounts available for larger teams.
What are Opsgenie alternatives?
With Opsgenies discontinuation, alternatives include PagerDuty, Jira Service Management (Atlassians recommended migration path), Grafana OnCall, and Incident.io.
Source: atlassian.com