On-call management and alerting by Atlassian
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203 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Good incident management
Biggest con
Less powerful than PagerDuty
TL;DR - Opsgenie
- Opsgenie is an incident management platform for alerting and on-call schedules
- It routes alerts, manages escalations, and coordinates incident response
- Free for up to 5 users, paid plans from $9/user/month
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
What is Opsgenie?
Opsgenie is an alerting and incident management platform by Atlassian providing on-call scheduling, escalations, and incident response. Note: New signups ended June 2025; functionality moving to Jira Service Management.
Available on: Web
Pros & Cons
Pros
- Good incident management
- Atlassian integration
- On-call scheduling
- More affordable than PagerDuty
- Good mobile app
Cons
- Less powerful than PagerDuty
- Atlassian ecosystem bias
- Some features limited
- Learning curve
- Support varies
Ratings Across the Web
4.5(203 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AlertingOn-call schedulingEscalation policiesIncident managementSMS/voice notificationsTeam routingReporting200+ integrations
Pricing Plans
Pricing checked Jul 11, 2026
Free
Free
- Up to 5 users
- Basic alerting
- Unlimited alerts/notifications
- Mobile apps
- Team organization
- 1 routing rule
- Schedules and escalations
Essentials
$9.45 / user/month
- Unlimited alerting
- SMS/voice included
- Mobile apps
- 1 routing rule
- Incident management 100/month
- Postmortems 5/month
- 6-month data retention
Standard
$19.95 / user/month
- Unlimited Alerting and Incident Management
- Unlimited SMS/voice
- 100 routing rules
- Unlimited incidents
- Unlimited postmortems
- 1 incoming phone number
- 1-year data retention
Enterprise
$31.90 / user/month
- Advanced incident management
- Unlimited SMS/voice
- 100 routing rules
- 24/7 email and phone support
- Unlimited data retention
- Advanced analytics
How Opsgenie's pricing compares
At $9.45/mo, Opsgenie is mid-range of its 3 direct competitors ($5 to $21/mo across the set).
Entry paid plan, monthly. Pricing checked Jul 11, 2026.
Reviews
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4.5/5
Across 203 verified user reviews on Capterra, G2
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Opsgenie FAQ
How does Opsgenie support incident management workflows?
Opsgenie provides a platform for on-call scheduling, escalations, and incident response, which helps teams manage and resolve incidents efficiently. It centralizes alerting and streamlines the process from notification to resolution.
Which teams benefit most from using Opsgenie?
Teams involved in DevOps, monitoring, and incident response will find Opsgenie particularly useful. It is designed for groups that require robust on-call management and structured incident handling.
How is Opsgenie priced?
Opsgenie is a paid product and does not include a permanently free tier. Users can expect to pay for its services, which typically offer various feature sets depending on the chosen plan.
Can Opsgenie integrate with other Atlassian products?
Yes, Opsgenie offers strong integration capabilities within the Atlassian ecosystem. This allows for a more cohesive workflow for teams already utilizing other Atlassian tools.
What kind of limitations should users be aware of with Opsgenie?
Users should be aware that Opsgenie may be less powerful than some competitors and has an Atlassian ecosystem bias. There can also be a learning curve for new users, and some features may have limitations.
How does Opsgenie compare to PagerDuty?
Opsgenie is generally considered more affordable than PagerDuty, while still offering good incident management and on-call scheduling. However, some users may find Opsgenie to be less powerful overall compared to PagerDuty.
When will new signups for Opsgenie end?
New signups for Opsgenie ended in June 2025, as its core functionality is being transitioned and integrated into Jira Service Management. Existing users will continue to have access, but new customers will be directed to Jira Service Management for similar capabilities.
Source: atlassian.com