On-call management and alerting by Atlassian
Visit WebsiteThe Bottom Line
Entry price
Paid plans only
Biggest pro
Good incident management
Biggest con
Less powerful than PagerDuty
TL;DR - Opsgenie
- Opsgenie is an incident management platform for alerting and on-call schedules
- It routes alerts, manages escalations, and coordinates incident response
- Free for up to 5 users, paid plans from $9/user/month
What is Opsgenie?
Available on: Web
Pros & Cons
Pros
- Good incident management
- Atlassian integration
- On-call scheduling
- More affordable than PagerDuty
- Good mobile app
Cons
- Less powerful than PagerDuty
- Atlassian ecosystem bias
- Some features limited
- Learning curve
- Support varies
Ratings Across the Web
Opsgenie holds an aggregate rating of 4.4 out of 5 from 209 reviews across G2 and Capterra, last checked August 28, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Pricing checked Aug 20, 2026
Free
- Up to 5 users
- Basic alerting
- Unlimited alerts/notifications
- Mobile apps
- Team organization
- 1 routing rule
- Schedules and escalations
Essentials
$9.45 / user/month
- Unlimited alerting
- SMS/voice included
- Mobile apps
- 1 routing rule
- Incident management 100/month
- Postmortems 5/month
- 6-month data retention
Standard
$19.95 / user/month
- Unlimited Alerting and Incident Management
- Unlimited SMS/voice
- 100 routing rules
- Unlimited incidents
- Unlimited postmortems
- 1 incoming phone number
- 1-year data retention
Enterprise
$31.90 / user/month
- Advanced incident management
- Unlimited SMS/voice
- 100 routing rules
- 24/7 email and phone support
- Unlimited data retention
- Advanced analytics
Is Opsgenie worth the price?
Opsgenie's pricing is generally fair, offering a generous Free tier for small teams.
The jump from Free to Essentials at $9.45/user/month is reasonable for added SMS/voice and incident management. However, the Enterprise tier at $31.90/user/month feels a bit steep compared to the Standard tier's $19.95/user/month for features that might not justify the 60% price increase for many.
It's best for teams of all sizes looking for robust on-call management, from startups to large enterprises.
Hidden Costs & Gotchas
Incident management limits on Essentials tier
Postmortem limits on Essentials tier
Limited routing rules on Free and Essentials
Data retention limits on lower tiers
Only 1 incoming phone number on Standard
How Opsgenie Compares to Competitors
Compared to PagerDuty, Opsgenie's Essentials tier at $9.45/user/month is competitive with PagerDuty's Professional tier starting around $25/user/month for similar core features, though PagerDuty offers more advanced analytics at higher tiers. VictorOps (now Splunk On-Call) also offers a free tier and paid plans starting around $10/user/month, making Opsgenie's entry-level pricing very much in line with the market.
How Opsgenie's pricing compares
At $9.45/mo, Opsgenie is mid-range of its 3 direct competitors ($5 to $21/mo across the set).
Entry paid plan, monthly. Pricing checked Aug 20, 2026.
Reviews
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Across 209 verified user reviews on Capterra, G2
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Opsgenie FAQ
How does Opsgenie support incident management workflows?
Which teams benefit most from using Opsgenie?
How is Opsgenie priced?
Can Opsgenie integrate with other Atlassian products?
What kind of limitations should users be aware of with Opsgenie?
How does Opsgenie compare to PagerDuty?
When will new signups for Opsgenie end?
Source: atlassian.com