Opsgenie is an alerting and incident management platform by Atlassian providing on-call scheduling, escalations, and incident response. Atlassian stopped selling it to new customers on June 4, 2025 and will shut it down on April 5, 2027; existing customers are asked to move to Jira Service Management or Compass ([Atlassian migration page](https://www.atlassian.com/software/opsgenie/migration)).

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source atlassian.com ↗

Ratings Across the Web

4.4 (208 reviews)

Opsgenie holds an aggregate rating of 4.4 out of 5 from 208 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Alerting
On-call scheduling
Escalation policies
Incident management
SMS/voice notifications
Team routing
Reporting
200+ integrations

Pricing Plans

Pricing checked Oct 1, 2026

Opsgenie plans and prices, checked October 2026
Plan	Price	Details
Free	$0	Up to 5 users Basic alerting Unlimited alerts/notifications +4 more Show less Mobile apps Team organization 1 routing rule Schedules and escalations
Essentials	$9.45 / user/month	Unlimited alerting SMS/voice included Mobile apps +4 more Show less 1 routing rule Incident management 100/month Postmortems 5/month 6-month data retention
Standard	$19.95 / user/month	Unlimited Alerting and Incident Management Unlimited SMS/voice 100 routing rules +4 more Show less Unlimited incidents Unlimited postmortems 1 incoming phone number 1-year data retention
Enterprise	$31.90 / user/month	Advanced incident management Unlimited SMS/voice 100 routing rules +3 more Show less 24/7 email and phone support Unlimited data retention Advanced analytics

Calculate your cost View full pricing

Is Opsgenie worth the price?

Good value

Opsgenie's pricing is generally fair, offering a generous Free tier for small teams.

The jump from Free to Essentials at $9.45/user/month is reasonable for added SMS/voice and incident management. However, the Enterprise tier at $31.90/user/month feels a bit steep compared to the Standard tier's $19.95/user/month for features that might not justify the 60% price increase for many.

It's best for teams of all sizes looking for robust on-call management, from startups to large enterprises.

Full Opsgenie pricing: every plan, hidden costs and alternatives

How Opsgenie's pricing compares

At $9.45/user/mo, Opsgenie is mid-range of its 3 comparable direct competitors ($5 to $21/mo across the set).

VictorOps

xMatters

Opsgenie

$9.45

PagerDuty

$21

Entry paid plan, monthly, per user. Pricing checked Oct 1, 2026.

Reviews

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4.4/5

Across 208 verified user reviews on Capterra, G2

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Best Opsgenie Alternatives

Top alternatives based on features, pricing, and user needs.

PagerDuty Freemium

Orchestrate incident detection, response, and reviews

4.5

xMatters Paid

Incident management and alerting

4.5

AlertOps Freemium

AI-powered incident orchestration platform for real-time alert management and resolution.

4.7

VictorOps Paid

Incident management now part of Splunk

See all incident management tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Opsgenie vs PagerDuty Head-to-head: features, pricing, who wins Opsgenie vs xMatters Head-to-head: features, pricing, who wins Opsgenie vs AlertOps Head-to-head: features, pricing, who wins

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Opsgenie FAQ

How does Opsgenie support incident management workflows?

Opsgenie provides a platform for on-call scheduling, escalations, and incident response, which helps teams manage and resolve incidents efficiently. It centralizes alerting and streamlines the process from notification to resolution.

Which teams benefit most from using Opsgenie?

Teams involved in DevOps, monitoring, and incident response will find Opsgenie particularly useful. It is designed for groups that require robust on-call management and structured incident handling.

How is Opsgenie priced?

Opsgenie is a paid product and does not include a permanently free tier. Users can expect to pay for its services, which typically offer various feature sets depending on the chosen plan.

Can Opsgenie integrate with other Atlassian products?

Yes, Opsgenie offers strong integration capabilities within the Atlassian ecosystem. This allows for a more cohesive workflow for teams already utilizing other Atlassian tools.

What kind of limitations should users be aware of with Opsgenie?

Users should be aware that Opsgenie may be less powerful than some competitors and has an Atlassian ecosystem bias. There can also be a learning curve for new users, and some features may have limitations.

How does Opsgenie compare to PagerDuty?

Opsgenie is generally considered more affordable than PagerDuty, while still offering good incident management and on-call scheduling. However, some users may find Opsgenie to be less powerful overall compared to PagerDuty.

When will new signups for Opsgenie end?

New signups for Opsgenie ended in June 2025, as its core functionality is being transitioned and integrated into Jira Service Management. Existing users will continue to have access, but new customers will be directed to Jira Service Management for similar capabilities.

Source: atlassian.com

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