Grafana OnCall vs PagerDuty: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Grafana OnCall and PagerDuty side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Grafana OnCall
On-call management for Grafana
Best for you if:
- • You want open source on-call
PagerDuty
Orchestrate incident detection, response, and reviews
Best for you if:
- • You want industry leader
| At a Glance | Grafana OnCall | PagerDuty |
|---|---|---|
Starts at | Free plan, paid from $20/user/mo, billed monthly Pro plan | Free plan, paid from $21/seat/mo, billed yearly Professional plan |
Category | DevOps Incident Management | Incident Management DevOps |
Rating | 4.5/5 G2 4.5 150 reviews | 4.5/5 G2 4.5 · Capterra 4.6 1,192 reviews |
Free plan | Yes | Yes |
Watch out for | Pro tier requires $19/month Grafana Cloud base | n/a |
Choose Grafana OnCall or PagerDuty?
Choose Grafana OnCall if
- You want open source on-call
- You want grafana integration
- You work in DevOps, not incident management
Choose PagerDuty if
- You want industry leader
- You want many integrations
- You work in incident management, not DevOps
In-Depth Analysis
Grafana OnCall
On-call management for Grafana
Grafana OnCall's pricing is quite competitive, especially with its generous Free tier offering 3 users.
Watch out
Pro tier requires $19/month Grafana Cloud base
Strengths
- Pro: Open source on-call
- Pro: Grafana integration
- Pro: Good alerting
- Pro: Self-hostable
- Pro: PagerDuty alternative
Weaknesses
- Con: Newer product
- Con: Less features than PagerDuty
- Con: Documentation improving
- Con: Setup complexity
- Con: Enterprise features limited
Key features
PagerDuty
Orchestrate incident detection, response, and reviews
PagerDuty has a free plan, then Professional at $21 per user/month billed annually ($25 monthly).
Strengths
- Pro: Industry leader
- Pro: Many integrations
- Pro: AI features
Weaknesses
- Con: Expensive
- Con: Complex for small teams
Key features
Plans and prices: Grafana OnCall vs PagerDuty
| Tool | Plans and prices | Source |
|---|---|---|
| Grafana OnCall |
| grafana.com/products/oncall read Sep 30, 2026 |
| PagerDuty |
| pagerduty.com/pricing read Oct 31, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Grafana OnCall pricing and PagerDuty pricing.
Key Takeaways
Grafana OnCall
- Choose if you want on-call management for Grafana
PagerDuty
- Choose if you want orchestrate incident detection, response, and reviews
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 150 reviews for Grafana OnCall, 4.5/5 from 1,192 reviews for PagerDuty).
- Entry prices are not ranked, they are charged on different bases: Grafana OnCall $20/user/mo, billed monthly; PagerDuty $21/seat/mo, billed yearly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Grafana OnCall and PagerDuty compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.5/5 from 150 reviews for Grafana OnCall, 4.5/5 from 1,192 reviews for PagerDuty). Entry prices are not ranked, they are charged on different bases: Grafana OnCall $20/user/mo, billed monthly; PagerDuty $21/seat/mo, billed yearly. Both have a free plan.
What are Grafana OnCall and PagerDuty used for?
Grafana OnCall: On-call management for Grafana. PagerDuty: Orchestrate incident detection, response, and reviews.
What does Grafana OnCall cost vs PagerDuty?
Grafana OnCall's cheapest paid plan is Pro at $20/user/mo, billed monthly; it also has a free plan. PagerDuty's cheapest paid plan is Professional at $21/seat/mo, billed yearly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between Grafana OnCall and PagerDuty?
Grafana OnCall's main strength: open source on-call. PagerDuty's main strength: industry leader.