Reviews onG2Capterra
202 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Flexible deployment: cloud, on-premise, or hybrid
Biggest con
Enterprise pricing is not publicly disclosed
TL;DR - Ivanti Service Manager
- Enterprise ITSM platform with AI automation and no-code workflow builder
- Flexible cloud, on-premise, or hybrid deployment options
- Self-service portal with chatbots and pre-built automation bot library
Pricing: Paid only
Best for: Enterprises & pros
3.9/5 across review platforms
What is Ivanti Service Manager?
Ivanti Neurons for ITSM (formerly Ivanti Service Manager) is an enterprise IT service management platform that transforms help desks with AI-powered automation, no-code workflow configuration, and omnichannel ticket management. The platform handles incident, problem, change, and release management while providing a self-service portal with AI chatbots for common requests. Ivanti offers flexible deployment options including cloud, on-premise, and hybrid configurations, with role-based dashboards that monitor service delivery and SLA commitments. The solution includes a pre-built bot library for common automation tasks and integrates with Ivanti's broader endpoint and asset management ecosystem.
Available on: Web, iOS, Android
Pros & Cons
Pros
- Flexible deployment: cloud, on-premise, or hybrid
- No-code workflow builder reduces dependency on developers
- Pre-built bot library accelerates automation adoption
- Strong integration with Ivanti endpoint and security products
- Comprehensive ITIL-aligned service management processes
- Self-service portal reduces ticket volume through AI deflection
Cons
- Enterprise pricing is not publicly disclosed
- Complex implementation for organizations new to ITSM
- UI modernization lags behind newer cloud-native competitors
- Requires significant configuration for optimal performance
- On-premise version needs dedicated infrastructure and maintenance
Ratings Across the Web
3.9(202 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered incident and problem managementNo-code drag-and-drop workflow builderSelf-service portal with AI chatbotsChange and release managementIT asset management and trackingRole-based dashboards and SLA monitoringPre-built automation bot libraryOmnichannel ticket intake (email, chat, portal, mobile)Configuration management database (CMDB)Cloud, on-premise, or hybrid deployment
Pricing
Paid
Ivanti Service Manager offers paid plans. Visit their website for current pricing details.
Reviews
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3.9/5
Across 202 verified user reviews on G2, Capterra
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Ivanti Service Manager FAQ
How does Ivanti Service Manager streamline IT support operations?
Ivanti Service Manager transforms help desks by using AI-powered automation and no-code workflow configuration. It also provides omnichannel ticket management, handling incident, problem, change, and release management within a single platform.
Which teams benefit most from using Ivanti Service Manager?
Ivanti Service Manager is best suited for enterprise IT teams that require comprehensive IT service management, including incident, problem, change, and release management. Its self-service portal and AI chatbots also benefit support teams looking to reduce ticket volume.
How is Ivanti Service Manager priced?
Ivanti Service Manager is a paid product and does not offer a permanently free tier. Enterprise pricing details are not publicly disclosed, and interested organizations would need to contact Ivanti directly for a quote.
Can Ivanti Service Manager integrate with other IT tools?
Yes, Ivanti Service Manager offers strong integration capabilities, particularly with Ivanti's broader ecosystem of endpoint and security products. It also includes a pre-built bot library for common automation tasks.
What kind of deployment options are available for Ivanti Service Manager?
Ivanti Service Manager provides flexible deployment options, including cloud, on-premise, and hybrid configurations. This allows organizations to choose the setup that best fits their infrastructure and security requirements.
How does Ivanti Service Manager compare to Freshdesk?
Ivanti Service Manager offers comprehensive ITIL-aligned service management processes and flexible deployment options, including on-premise, which may differ from Freshdesk's offerings. It also emphasizes deep integration with Ivanti's broader endpoint and asset management ecosystem.
What are the main trade-offs when implementing Ivanti Service Manager?
Implementing Ivanti Service Manager can be complex for organizations new to ITSM, and it requires significant configuration for optimal performance. Additionally, its UI modernization may lag behind some newer cloud-native competitors.
Source: ivanti.com