The Bottom Line
- Price
- Paid plans only. Compare plans
Key facts
- Enterprise ITSM platform with AI automation and no-code workflow builder
- Flexible cloud, on-premise, or hybrid deployment options
- Self-service portal with chatbots and pre-built automation bot library
Pros
- Flexible deployment: cloud, on-premise, or hybrid
- No-code workflow builder reduces dependency on developers
- Pre-built bot library accelerates automation adoption
- Strong integration with Ivanti endpoint and security products
- Comprehensive ITIL-aligned service management processes
- Self-service portal reduces ticket volume through AI deflection
Cons
- Enterprise pricing is not publicly disclosed
- Complex implementation for organizations new to ITSM
- UI modernization lags behind newer cloud-native competitors
- Requires significant configuration for optimal performance
- On-premise version needs dedicated infrastructure and maintenance
What is Ivanti Service Manager?
Available on: Web, iOS, Android
Ratings Across the Web
Ivanti Service Manager holds an aggregate rating of 4 out of 5 from 322 reviews across G2, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- AI-powered incident and problem management
- No-code drag-and-drop workflow builder
- Self-service portal with AI chatbots
- Change and release management
- IT asset management and tracking
- Role-based dashboards and SLA monitoring
- Pre-built automation bot library
- Omnichannel ticket intake (email, chat, portal, mobile)
- Configuration management database (CMDB)
- Cloud, on-premise, or hybrid deployment
Pricing
Ivanti Service Manager offers paid plans. Visit their website for current pricing details.
Is Ivanti Service Manager worth the price?
Ivanti Service Manager, offered as 'Ivanti Neurons for ITSM,' uses custom pricing, which is common for enterprise-grade ITSM solutions.
This approach allows for tailored solutions but can make initial cost assessment difficult. It's best suited for large enterprises requiring comprehensive, customizable IT service management.
Hidden Costs & Gotchas
Potential for high minimum user counts
Ivanti Service Manager by the numbers
| Metric | Ivanti Service Manager | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 7 of 31 have one | n/a |
| Listed as an alternative to | 2 tools | 2 | #12 of 31 (joint) |
| User rating | 4.0/5 (across the web, 322 ratings) | 4.4/5 | #21 of 22 (joint) tools with 20+ reviews |
Listed as an alternative to: #12 on 2026-10-16 to #12 on 2026-11-02 (rank among 31 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Ivanti Service Manager by the numbers”, Nov 2026.
Reviews
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Ivanti Service Manager FAQ
How does Ivanti Service Manager streamline IT support operations?
Which teams benefit most from using Ivanti Service Manager?
How is Ivanti Service Manager priced?
Can Ivanti Service Manager integrate with other IT tools?
What kind of deployment options are available for Ivanti Service Manager?
How does Ivanti Service Manager compare to Freshdesk?
What are the main trade-offs when implementing Ivanti Service Manager?
Source: ivanti.com