What is Ivanti Service Manager?
Ivanti Service Manager is a help desk tool. Ivanti Neurons for ITSM (formerly Ivanti Service Manager) is an enterprise IT service management platform that transforms help desks with AI-powered automation, no-code workflow configuration, and omnichannel ticket management. Key capabilities: AI-powered incident and problem management, No-code drag-and-drop workflow builder, Self-service portal with AI chatbots, Change and release management, IT asset management and tracking. Ivanti Service Manager is paid-only, with most plans including a trial period. Buyers most often compare Ivanti Service Manager against Freshdesk, Kayako, Jira.
TL;DR - Ivanti Service Manager
- Enterprise ITSM platform with AI automation and no-code workflow builder
- Flexible cloud, on-premise, or hybrid deployment options
- Self-service portal with chatbots and pre-built automation bot library
Pricing: Paid only
Best for: Enterprises & pros
3.9/5 across review platforms
Pros & Cons
Pros
- Flexible deployment: cloud, on-premise, or hybrid
- No-code workflow builder reduces dependency on developers
- Pre-built bot library accelerates automation adoption
- Strong integration with Ivanti endpoint and security products
- Comprehensive ITIL-aligned service management processes
- Self-service portal reduces ticket volume through AI deflection
Cons
- Enterprise pricing is not publicly disclosed
- Complex implementation for organizations new to ITSM
- UI modernization lags behind newer cloud-native competitors
- Requires significant configuration for optimal performance
- On-premise version needs dedicated infrastructure and maintenance
Ratings Across the Web
3.9(202 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered incident and problem managementNo-code drag-and-drop workflow builderSelf-service portal with AI chatbotsChange and release managementIT asset management and trackingRole-based dashboards and SLA monitoringPre-built automation bot libraryOmnichannel ticket intake (email, chat, portal, mobile)Configuration management database (CMDB)Cloud, on-premise, or hybrid deployment
Pricing
Paid
Ivanti Service Manager offers paid plans. Visit their website for current pricing details.
About Ivanti Service Manager
By Toolradar Team·
Ivanti Neurons for ITSM (formerly Ivanti Service Manager) is an enterprise IT service management platform that transforms help desks with AI-powered automation, no-code workflow configuration, and omnichannel ticket management. The platform handles incident, problem, change, and release management while providing a self-service portal with AI chatbots for common requests. Ivanti offers flexible deployment options including cloud, on-premise, and hybrid configurations, with role-based dashboards that monitor service delivery and SLA commitments. The solution includes a pre-built bot library for common automation tasks and integrates with Ivanti's broader endpoint and asset management ecosystem.
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Ivanti Service Manager FAQ
What deployment options does Ivanti Service Manager offer?
Ivanti Neurons for ITSM supports cloud (SaaS), on-premise, and hybrid deployment models. Organizations can choose the deployment that best fits their security, compliance, and infrastructure requirements.
Does Ivanti Service Manager require coding to customize?
No. The platform includes a no-code drag-and-drop workflow builder that allows administrators to configure processes, automations, and forms without developer resources.
What is the Ivanti bot library?
Ivanti provides pre-built automation bots for common IT service tasks such as password resets, post-patch surveys, and routine ticket handling. These bots can be deployed quickly to reduce manual workload.
How does Ivanti compare to ServiceNow?
Both are enterprise ITSM platforms with ITIL-aligned processes. Ivanti differentiates with its flexible deployment options (including on-premise) and its integration with Ivanti's endpoint management and security products. ServiceNow is generally considered more powerful for very large enterprises but comes at a higher price point.
Is Ivanti Service Manager ITIL compliant?
Yes. Ivanti Neurons for ITSM supports ITIL-aligned processes including incident, problem, change, release, asset, configuration, and service level management.
Source: ivanti.com