Freshdesk vs Ivanti Service Manager: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshdesk and Ivanti Service Manager side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Freshdesk leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshdesk
Scale support with smart ticketing, automation, and AI
Best for you if:
- • You want free tier available
Ivanti Service Manager
Enterprise IT service management
Best for you if:
- • You want flexible deployment: cloud, on-premise, or hybrid
| At a Glance | Freshdesk | Ivanti Service Manager |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Growth plan | Not published |
Category | Customer Support Knowledge Base | Help Desk Incident Management |
Rating | 4.4/5 G2 4.4 3,771 reviews | 4.0/5 G2 4.0 322 reviews |
Free plan | No | No |
Watch out for | Copilot translation limited to 40 translations per license per month | Potential for high minimum user counts |
Choose Freshdesk or Ivanti Service Manager?
Choose Freshdesk if
- You want free tier available
- You want easy to use
- You work in customer support, not help desk
Choose Ivanti Service Manager if
- You want flexible deployment: cloud, on-premise, or hybrid
- You want no-code workflow builder reduces dependency on developers
- You work in help desk, not customer support
In-Depth Analysis
Freshdesk
Scale support with smart ticketing, automation, and AI
Freshdesk offers the best free tier in customer support (2 agents, email ticketing) and competitive per-agent pricing for basic ticketing.
Watch out
Copilot translation limited to 40 translations per license per month
Strengths
- Pro: Free tier available
- Pro: Easy to use
- Pro: Good value
Weaknesses
- Con: Less powerful than Zendesk
- Con: Limited customization on free plan
Key features
Ivanti Service Manager
Enterprise IT service management
Ivanti Service Manager, offered as 'Ivanti Neurons for ITSM,' uses custom pricing, which is common for enterprise-grade ITSM solutions.
Watch out
Potential for high minimum user counts
Strengths
- Pro: Flexible deployment: cloud, on-premise, or hybrid
- Pro: No-code workflow builder reduces dependency on developers
- Pro: Pre-built bot library accelerates automation adoption
- Pro: Strong integration with Ivanti endpoint and security products
- Pro: Comprehensive ITIL-aligned service management processes
Weaknesses
- Con: Enterprise pricing is not publicly disclosed
- Con: Complex implementation for organizations new to ITSM
- Con: UI modernization lags behind newer cloud-native competitors
- Con: Requires significant configuration for optimal performance
- Con: On-premise version needs dedicated infrastructure and maintenance
Key features
Plans and prices: Freshdesk vs Ivanti Service Manager
| Tool | Plans and prices | Source |
|---|---|---|
| Freshdesk |
| freshdesk.com/pricing read Oct 30, 2026 |
| Ivanti Service Manager | No plan prices on file | ivanti.com/products/service-manager read Oct 3, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshdesk pricing and Ivanti Service Manager pricing.
Key Takeaways
Freshdesk
- Higher user rating: 4.4/5 vs 4.0/5
Ivanti Service Manager
- Choose if you want enterprise IT service management
What the data shows
On the data below, Freshdesk leads on higher user rating. We do not name an overall winner for this pair.
- Freshdesk has the higher user rating (4.4/5 from 3,771 reviews for Freshdesk, 4.0/5 from 322 reviews for Ivanti Service Manager).
- Freshdesk starts at $19/agent/mo, billed monthly; Ivanti Service Manager has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshdesk and Ivanti Service Manager compare in 2026?
On the data below, Freshdesk leads on higher user rating. We do not name an overall winner for this pair. Freshdesk has the higher user rating (4.4/5 from 3,771 reviews for Freshdesk, 4.0/5 from 322 reviews for Ivanti Service Manager). Freshdesk starts at $19/agent/mo, billed monthly; Ivanti Service Manager has no public paid plan price on file.
What are Freshdesk and Ivanti Service Manager used for?
Freshdesk: Scale support with smart ticketing, automation, and AI. Ivanti Service Manager: Enterprise IT service management.
What does Freshdesk cost vs Ivanti Service Manager?
Freshdesk's cheapest paid plan is Growth at $19/agent/mo, billed monthly. Ivanti Service Manager has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Freshdesk and Ivanti Service Manager?
Freshdesk's main strength: free tier available. Ivanti Service Manager's main strength: flexible deployment: cloud, on-premise, or hybrid.