Alternatives
Best Ivanti Service Manager alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best Ivanti Service Manager alternatives 2026, toolradar.com/alternatives/ivanti-service-manager
2 direct alternatives to Ivanti Service Manager and 6 more tools in the same category, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Freshdesk is the top alternative to Ivanti Service Manager on our list, followed by Kayako and Zendesk.
- 1 of the 8 alternatives has a free plan, starting with ManageEngine ServiceDesk.
- Highest rated: FreshService, 4.6 out of 5 from 1,364 ratings, Sep 2026.
- 8 alternatives
- 2 direct
- 1 with a free plan
Top 3 alternatives to Ivanti Service Manager
Freshdesk
#1 Top pickScale support with smart ticketing, automation, and AI
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.4 /5 on G2 · 3,771 ratings, Sep 2026
Our take
Best overall
Kayako
#2Unified customer service platform for modern support teams
Starting price
From $1 /mo
Cheapest paid plan, monthly, as of November 2026
4.1 /5 across G2 and Capterra · 403 ratings, Sep 2026
Our take
Most affordable
Zendesk
#3Complete customer service solution
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
Ivanti Service Manager vs 8 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating | Fit |
|---|---|---|---|---|
 | Price: Not published | Free plan: No | 4.0 out of 5, from 322 ratings on G2 (322) | |
| Price: $19/mo | Free plan: No | 4.4 out of 5, from 3,771 ratings on G2 (3,771) | Direct alternative |
| Price: $1/mo | Free plan: No | 4.1 out of 5, from 403 ratings across G2 and Capterra (403) | Direct alternative |
| Price: $19/mo | Free plan: No | 4.3 out of 5, from 11,165 ratings across G2 and Capterra (11,165) | Same category as Ivanti Service Manager |
| Price: $53.75/mo | Free plan: Yes | 4.4 out of 5, from 2,994 ratings across G2 and Capterra (2,994) | Same category as Ivanti Service Manager | |
 | Price: $19/mo | Free plan: No | 4.6 out of 5, from 1,364 ratings across SourceForge and G2 (1,364) | Same category as Ivanti Service Manager |
 | Price: $89/mo | Free plan: No | 4.6 out of 5, from 1,381 ratings across SourceForge, G2 and Capterra (1,381) | Same category as Ivanti Service Manager |
 | Price: Contact sales | Free plan: No | 4.5 out of 5, from 1,181 ratings across SourceForge and G2 (1,181) | Same category as Ivanti Service Manager |
 | Price: $15/mo | Free plan: No | 4.0 out of 5, from 2,616 ratings across G2, Capterra and SourceForge (2,616) | Same category as Ivanti Service Manager |
Why people consider alternatives to Ivanti Service Manager
Ivanti Neurons for ITSM (formerly Ivanti Service Manager) is an enterprise IT service management platform that transforms help desks with AI-powered automation, no-code workflow configuration, and omnichannel ticket management.
Teams most often switch away when one of these starts to bite:
- Pricing at scale as usage or premium tiers add up.
- Missing integrations with the rest of your stack.
- Performance or scale limits as your needs grow.
- A specific feature gap you have hit in help desk.
The 2 direct alternatives below cover the same core job (help desk) with different trade-offs. The 6 tools marked "Same category as Ivanti Service Manager" fit the category but replace Ivanti Service Manager less directly.
Ivanti Service Manager by the numbers
| Metric | Ivanti Service Manager | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 7 of 31 have one | n/a |
| Listed as an alternative to | 2 tools | 2 | #12 of 31 (joint) |
| User rating | 4.0/5 (across the web, 322 ratings) | 4.4/5 | #21 of 22 (joint) tools with 20+ reviews |
Listed as an alternative to: #12 on 2026-10-16 to #12 on 2026-11-02 (rank among 31 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Ivanti Service Manager by the numbers”, Nov 2026.
Help Desk leaderboards from Toolradar data
Toolradar ranks Help Desk tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 8 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Kayako | $1/mo |
| 2 | Liveagent | $15/mo, billed monthly |
| 3 | FreshService | $19/mo, billed monthly |
| 3 | Zendesk | $19/mo, billed monthly |
| 5 | Gorgias | $40/mo, billed monthly |
A position exists only when at least 8 tools have data for that metric. 8 of 31 Help Desk tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. How we compute this. Cite this: Toolradar, “Help Desk leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Help Desk statistics.
8 alternatives to Ivanti Service Manager
Direct alternatives come first, ranked by G2 and Capterra ratings, media mentions, and editor review. Tools marked "Same category as Ivanti Service Manager" follow, ranked the same way.
- 1
Freshdesk
Paid Higher rated by usersScale support with smart ticketing, automation, and AI
4.4 /5 on G2 · 3,771 ratings, Sep 2026
From $19/agent/mo, billed monthly
- 2
Kayako
PaidUnified customer service platform for modern support teams
4.1 /5 across G2 and Capterra · 403 ratings, Sep 2026
From $1/mo
- 3
Zendesk
Paid Higher rated by usersComplete customer service solution
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
From $19/mo, billed monthly
Same category as Ivanti Service Manager
- 4
ManageEngine ServiceDesk
Free plan Cheaper than Ivanti Service ManagerITIL-ready service desk software
4.4 /5 across G2 and Capterra · 2,994 ratings, Oct 2026
From $53.75/mo, billed yearly; free plan available
Same category as Ivanti Service Manager
- 5
FreshService
Paid Higher rated by usersAI-powered ITSM platform for simple, scalable IT service and business team collaboration.
4.6 /5 across SourceForge and G2 · 1,364 ratings, Sep 2026
From $19/mo, billed monthly
Same category as Ivanti Service Manager
- 6
SysAid
Paid Higher rated by usersIT service management software
4.6 /5 across SourceForge, G2 and Capterra · 1,381 ratings, Sep 2026
From $89/agent/mo
Same category as Ivanti Service Manager
- 7
Gladly
Paid Higher rated by usersCustomer service platform focused on people
4.5 /5 across SourceForge and G2 · 1,181 ratings, Sep 2026
Price not published
Same category as Ivanti Service Manager
- 8
Liveagent
Paid Battle-tested at scaleUnified omnichannel customer support for growing teams
4.0 /5 across G2, Capterra and SourceForge · 2,616 ratings, Sep 2026
From $15/mo, billed monthly
Same category as Ivanti Service Manager
Frequently asked questions
What is the best alternative to Ivanti Service Manager?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to Ivanti Service Manager are Freshdesk, Kayako, Zendesk. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to Ivanti Service Manager?
There is no fully free alternative in this list. ManageEngine ServiceDesk is freemium: a permanent free tier plus paid plans (ITIL-ready service desk software).
Why do people look for Ivanti Service Manager alternatives?
Common reasons teams switch away from Ivanti Service Manager: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in help desk. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for Ivanti Service Manager versus each alternative.
Review Ivanti Service Manager, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.
Still considering Ivanti Service Manager?
See the full review, pricing breakdown, and community feedback before you decide.