ManageEngine ServiceDesk
Claim this toolITIL-ready service desk software
From $53.75/mo, billed yearly (free plan available) Visit WebsiteThe Bottom Line
- Price
- From $53.75/mo, billed yearly (free plan available). Compare plans
Key facts
- Unified ITSM platform with incident management, asset tracking, and service catalog
- Free for up to 5 technicians, paid editions add asset management and full ESM
- On-premises or cloud deployment with built-in AI and 14 ITIL-certified practices
Pros
- Free edition available for up to 5 technicians
- Recognized in Gartner Magic Quadrants for AI in ITSM
- AI/ML capabilities included at no extra cost across all editions
- Flexible deployment, on-premises or cloud with migration path
- Comprehensive ITIL coverage with 14 certified practices
Cons
- Interface can feel dated compared to modern SaaS ITSM tools
- Advanced asset management requires Professional edition or higher
- Pricing is quote-based for paid editions with no public per-agent costs
- Steep learning curve for full enterprise deployment and CMDB setup
What is ManageEngine ServiceDesk?
Available on: Web, Windows, macOS, Linux
Ratings Across the Web
ManageEngine ServiceDesk holds an aggregate rating of 4.4 out of 5 from 2,994 reviews across G2 and Capterra, last checked October 21, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Incident, problem, change, and release management (14 ITIL practices)
- IT asset discovery and software asset management
- No-code workflow automation engine with SLA escalations
- Self-service portal with knowledge base
- AI virtual agent (Zia) with voice and text support
- GenAI integrations with ChatGPT and Microsoft Copilot
- CMDB with visual relationship mapping
- Enterprise service management for HR, facilities, and legal
Pricing Plans
Free TrialPricing checked Oct 31, 2026. Source: manageengine.com/products/service-desk/pricing.…, read Oct 31, 2026
| Plan | Price | Details |
|---|---|---|
| Standard | Free |
|
| Standard (Cloud) | $1,545 / year |
|
| Professional (Cloud) | $645 / year |
|
| Enterprise (Cloud) | $1,595 / year |
+2 more Show less
|
| Standard (On-Premises) | $13 / technician/month |
|
| Professional (On-Premises) | $27 / technician/month |
|
| Enterprise (On-Premises) | $67 / technician/month |
+2 more Show less
|
Is ManageEngine ServiceDesk worth the price?
ManageEngine ServiceDesk offers a generous free tier for small teams, allowing up to 5 technicians with core incident management.
Hidden Costs & Gotchas
Potential for annual-only discounts
No public minimum seat requirements
Recent pricing updates
Changes we detected on the ManageEngine ServiceDesk pricing page.
- Prices first read on the vendor page: Standard (Cloud) $128.75 a month, billed annually; Professional (Cloud) $53.75 a month, billed annually; Enterprise (Cloud) $132.92 a month; Standard (On-Premises) $13 per technician a month; Professional (On-Premises) $27 per technician a month; Enterprise (On-Premises) $67 per technician a month.
ManageEngine ServiceDesk by the numbers
Toolradar data: ManageEngine ServiceDesk's entry paid plan ($53.75/mo, billed yearly) ranks #8 of 11 for price among the Help Desk tools with a verified entry price and no stated unit, where the median is $39/mo. As of Nov 2026.
| Metric | ManageEngine ServiceDesk | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $53.75/mo, billed yearly | $39/mo | #8 of 11 tools with no stated price unit, verified price |
| Free plan | Yes | 7 of 33 have one | n/a |
| Listed as an alternative to | 2 tools | 1 | #11 of 33 (joint) |
| User rating | 4.4/5 (across the web, 2,994 ratings) | 4.4/5 | #11 of 22 (joint) tools with 20+ reviews |
Listed as an alternative to: #12 on 2026-10-16 to #11 on 2026-11-03 (rank among 33 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “ManageEngine ServiceDesk by the numbers”, Nov 2026.
Reviews
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ManageEngine ServiceDesk FAQ
How does ManageEngine ServiceDesk support IT service management?
Which teams benefit most from ManageEngine ServiceDesk?
How is ManageEngine ServiceDesk priced?
What kind of trade-offs should users consider with ManageEngine ServiceDesk?
Can ManageEngine ServiceDesk be deployed flexibly?
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Does ManageEngine ServiceDesk include AI capabilities?
How does ManageEngine ServiceDesk pricing compare with other Help Desk tools?
Source: manageengine.com