Toolradar Data
Help Desk Tools Statistics 2026
Live data on Help Desk software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
28
Help Desk tools published and tracked on Toolradar as of October 4, 2026.
Last updated October 4, 2026. Reviewed by Louis Corneloup.
Key findings
- Toolradar tracks 28 Help Desk tools as of October 4, 2026, 0% of its 10,902-tool directory.
- Help Desk tools average 4.34 out of 5 across 27 rated tools and 25,893 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
- 18% of Help Desk tools offer a free tier, 5 of 28.
- 22 Help Desk tools were added to Toolradar during 2026, 79% of the category.
- SysAid is the highest-rated Help Desk tool at 4.6 out of 5 from 1,381 reviews.
Source: Toolradar catalog, computed live on October 4, 2026.
Headline numbers
Help Desk tools published on Toolradar
Source: Toolradar catalog, published status
Share of the whole Toolradar directory
Source: 28 of 10,902 published tools
User reviews across Help Desk tools
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 27 rated tools
Average Help Desk tool rating, weighted by review volume
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.41 / 5 across 27 rated tools
Help Desk tools added to the directory in 2026
Source: Toolradar createdAt, 79% of the category (directory add date, not vendor launch)
Pricing mix
How Help Desk tools split between a free path (free, freemium, open-source) and strictly paid.
Tools that offer a free tier
Source: Toolradar pricing labels, 5 of 28 Help Desk tools
Tools that are strictly paid
Source: Toolradar pricing labels, 23 of 28 Help Desk tools
Where the reviews come from
Review volume for Help Desk tools by third-party platform.
G2 reviews
Across 26 Help Desk tools carrying a G2 profile
Capterra reviews
Across 11 Help Desk tools carrying a Capterra profile
SourceForge reviews
Across 11 Help Desk tools carrying a SourceForge profile
TrustRadius reviews
Across 1 Help Desk tool carrying a TrustRadius profile
Highest-rated Help Desk tools
Top-rated Help Desk tools with at least 500 third-party reviews.
SysAid
1,381 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
FreshService
1,364 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Gorgias
716 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Gladly
1,181 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Freshdesk
3,771 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Most reviewed Help Desk tools
The Help Desk tools carrying the most third-party reviews.
Zendesk
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Freshdesk
4.40 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Liveagent
4.00 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
SysAid
4.60 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
FreshService
4.60 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Help Desk growth in 2026
Explore Help Desk tools
Methodology and sources
Every figure is computed live from the Toolradar catalog, published Help Desk tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.