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TL;DR - Groove
- Groove is a simple help desk software designed for small businesses
- It provides shared inbox, knowledge base, and live chat without complexity
- Plans start at $12/user/month for the Starter tier
Pricing: Paid only
Best for: Enterprises & pros
Score: 81/100
Pros & Cons
Pros
- Simple help desk
- Good for small teams
- Knowledge base
- Fair pricing
- Easy setup
Cons
- Limited features
- Less scalable
- Basic reporting
- Integration limits
- Better alternatives exist
Key Features
Help deskShared inboxKnowledge baseLive chatReportingIntegrations
Pricing Plans
7-day Free TrialStandard
$24/user/month
- Shared inbox
- Knowledge base
- Live chat widget
- Reporting
Plus
$49/user/month
- All Standard features
- Teams
- Rules automation
- Premium integrations
Pro
$79/user/month
- All Plus features
- Enterprise integrations
- Advanced reporting
- Priority support
About Groove
By Toolradar Team·
Groove provides helpdesk software for growing support teams. Shared inbox, knowledge base, and reporting—support tools without enterprise complexity.
The interface is clean. Features cover support basics well. The pricing suits growing teams.
Support teams outgrowing email choose Groove for straightforward helpdesk software.
Reviews
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Groove FAQ
Is Groove free?
Free trial available. Plans from $25/user/month. Help desk.
What is Groove?
Simple help desk software. Shared inbox for support. Small team focused.
Groove vs Zendesk?
Groove simpler and cheaper. Zendesk more powerful. Groove for small teams.
Source: groovehq.com