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Groove

UnclaimedEditor reviewed

Help desk software for small businesses

Customer SupportHelp DeskKnowledge BaseLive Chat
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Reviews onG2SourceForge
886 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Simple help desk

Biggest con

Limited features

TL;DR - Groove

  • Groove is a simple help desk software designed for small businesses
  • It provides shared inbox, knowledge base, and live chat without complexity
  • Plans start at $12/user/month for the Starter tier
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms

What is Groove?

Editorial review
Groove provides helpdesk software for growing support teams. Shared inbox, knowledge base, and reporting-support tools without enterprise complexity. The interface is clean. Features cover support basics well. The pricing suits growing teams. Support teams outgrowing email choose Groove for straightforward helpdesk software.

Available on: Web

how we evaluateSourcegroovehq.com ↗

Pros & Cons

Pros

  • Simple help desk
  • Good for small teams
  • Knowledge base
  • Fair pricing
  • Easy setup

Cons

  • Limited features
  • Less scalable
  • Basic reporting
  • Integration limits
  • Better alternatives exist

Ratings Across the Web

4.7(886 reviews)
G2884 reviews
4.7/5
SourceForge2 reviews
5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Help deskShared inboxKnowledge baseLive chatReportingIntegrations

Pricing Plans

7-day Free Trial

Standard

$24/user/month

  • Shared inbox
  • Knowledge base
  • Live chat widget
  • Reporting

Plus

$49/user/month

  • All Standard features
  • Teams
  • Rules automation
  • Premium integrations

Pro

$79/user/month

  • All Plus features
  • Enterprise integrations
  • Advanced reporting
  • Priority support
Calculate your costView full pricing

How Groove's pricing compares

At $24/mo, Groove is mid-range of its 6 direct competitors ($10 to $295/mo across the set).

Gorgias
$10
Jira Service Management
$21
Help Scout
$22
Groove
$24
Front
$25
Intercom
$29
Crisp
$295

Entry paid plan, monthly.

Reviews

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4.7/5

Across 886 verified user reviews on G2, SourceForge

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Best Groove Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →
Zendesk logo
ZendeskPaid

Complete customer service solution

4.3
Freshdesk logo
FreshdeskFreemium

Intuitive customer support software

4.4
Intercom logo
IntercomPaid

AI-first customer service platform

4.5
Front logo
FrontPaid

Unify customer conversations, automate workflows, and boost team efficiency

4.5
Gorgias logo
GorgiasPaid

Customer support helpdesk for e-commerce

4.6
Jira Service Management logo
Jira Service ManagementFreemium

Unite teams on a single AI-powered platform to deliver service at scale.

4.3
Help Scout logo
Help ScoutPaid

Customer support for growing teams

4.5
Crisp logo
CrispFreemium

All-in-one customer messaging: chat, bots, CRM

4.5
See all Customer Support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Groove alternatives8+ tools ranked, pricing + verdict per pickGroove vs ZendeskHead-to-head: features, pricing, who winsGroove vs FreshdeskHead-to-head: features, pricing, who winsGroove vs IntercomHead-to-head: features, pricing, who wins

Explore More

Best Customer Support ToolsBest Help Desk ToolsBest Knowledge Base ToolsBest Live Chat Tools

Groove FAQ

How does Groove support customer service operations for small businesses?

Groove provides essential helpdesk tools such as a shared inbox, a knowledge base, and reporting features, specifically designed to meet the needs of growing support teams without the complexity of enterprise solutions. It helps small businesses manage customer inquiries efficiently as they expand beyond basic email support.

Which teams benefit most from using Groove?

Groove is best suited for small and growing support teams that are outgrowing email and need a straightforward helpdesk solution. Its simple interface and core features are designed for teams that prioritize ease of use and efficient customer support basics.

How does Groove compare to Zendesk for helpdesk functionality?

Groove offers a simpler helpdesk experience with core support tools like a shared inbox and knowledge base, making it good for small teams. In contrast, Zendesk typically provides a broader and more scalable suite of features, which might be more suitable for larger or more complex support operations.

What kind of limitations should users be aware of when considering Groove?

Users should note that Groove has limited features and may be less scalable compared to other solutions, which could be a trade-off for rapidly expanding teams. Its reporting capabilities are basic, and there are also limits to its integration options.

Does Groove include a free tier for small businesses?

Groove is a paid product and does not offer a permanently free tier. Its pricing model is designed to suit growing teams, providing value through its core helpdesk features.

Can Groove help in creating a self-service option for customers?

Yes, Groove includes a knowledge base feature, which allows businesses to create and manage self-service content for their customers. This helps in answering common questions and reducing the volume of direct support inquiries.

Source: groovehq.com

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