Groove vs Front: Which Should You Choose in 2026?
Choosing between Groove and Front comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Groove
Help desk software for small businesses
Best for you if:
- • You need help desk features specifically
- • Groove is a simple help desk software designed for small businesses
- • It provides shared inbox, knowledge base, and live chat without complexity
Front
Shared inbox platform
Best for you if:
- • You want the higher-rated option (8.5/10 vs 8.1/10)
- • You need crm features specifically
- • Shared inbox for team collaboration
- • Email, SMS, and social in one place
| At a Glance |  Front | |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | CRM |
Rating | 81/100 | 85/100 |
| Feature | Groove | Front |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 81 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 51 |
| Categories | Help DeskLive Chat | CRMLive Chat |
How Groove and Front Compare
Groove
Help desk software for small businesses
Paid · 81/100 score
Front
Shared inbox platform
Paid · 85/100 score
Groove is a help desk tool. Front is in crm.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Front
Want the highest-rated option?
Groove: 81/100. Front: 85/100.
Go with: Front
Value user reviews?
Neither has user reviews yet.
Go with: Front
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Groove is a help desk tool. Front is in crm. Pick the category that matches your needs.
How important are ratings?
Front scores higher: 85/100 vs 81/100.
Key Takeaways
Front
- Higher score: 85/100 vs 81
- More community upvotes (51)
- Our pick for this comparison
Groove
- Better fit for help desk
The Bottom Line
Front (85/100) is our pick.
Frequently Asked Questions
Is Groove or Front better?
Front scores 85/100 in our evaluation. Both are paid.
What are Groove and Front used for?
Groove: Help desk software for small businesses. Front: Shared inbox platform.
What does Groove cost vs Front?
Groove is a paid tool. Front is a paid tool. Visit their websites for detailed pricing.