Is Groove worth the price?
Groove's pricing is competitive, especially for small businesses needing core help desk functionalities.
The Standard tier at $24/user/month offers good value for essential features. While the Plus and Pro tiers increase in price, they offer advanced features that justify the cost for growing teams.
Pricing Plans
7-day Free TrialStandard
$24/user/month
- Shared inbox
- Knowledge base
- Live chat widget
- Reporting
Plus
$49/user/month
- All Standard features
- Teams
- Rules automation
- Premium integrations
Pro
$79/user/month
- All Plus features
- Enterprise integrations
- Advanced reporting
- Priority support
Hidden Costs & Gotchas
Per-user pricing scales with team size
Premium integrations only in Plus/Pro
No free tier for very small operations
Which Plan Do You Need?
Small teams needing core help desk
Businesses prioritizing ease of use
Startups with growing customer support
How Groove Compares to Competitors
Compared to Zendesk Support, which starts around $19/agent/month (billed annually) for basic features, Groove's Standard tier at $24/user/month is slightly higher but offers a similar feature set. Freshdesk's Growth plan is $15/agent/month (billed annually) and includes some automation, making it a more budget-friendly option for similar features to Groove's Standard.
Groove Pricing FAQ
How much does Groove cost?
Groove starts at $24/user/month on the Standard plan. It offers 3 paid tiers ranging from $24/user/month up to $79/user/month.
Does Groove have a free plan?
Groove does not offer a permanent free plan. However, a free trial is available for 7 days.
Does Groove offer a free trial?
Yes, Groove offers a free trial lasting 7 days. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Groove paid plan?
The cheapest paid plan for Groove is "Standard" at $24/user/month. Key features include: Shared inbox, Knowledge base, Live chat widget.
Is there a cheaper alternative to Groove?
Yes. Popular alternatives to Groove include Freshdesk, Front. Free alternatives include Freshdesk. Compare them side-by-side on Toolradar.
How much does Groove cost for a team of 10?
For a team of 10 users on the Standard plan, Groove costs about $240/month, or $2,880/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Groove
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
