Help Scout Pricing 2026
Plans, hidden costs, and alternatives compared
Prices last confirmed on Nov 12, 2026 on helpscout.com. Same data as Markdown or JSON.
Cite this data: Toolradar, Help Scout pricing verified Nov 2026, toolradar.com/tools/help-scout/pricing
Help Scout starts at $25/user/month on the Standard plan.
Verified Nov 2026 from the official pricing page.
Is Help Scout worth the price?
Help Scout's pricing is fair, especially for the Standard and Plus tiers at $25 and $45 per user/month (billed annually) respectively, offering a good balance of features for growing teams.
The Pro tier at $75 per user/month (minimum 10 users) becomes more expensive, but includes significant enterprise features and light users. It's best for small to medium-sized businesses prioritizing ease of use and essential customer support tools.
Pricing Plans
Free TrialFree
- Up to 5 users
- 1 Inbox
- 1 Docs site
- 100 contacts a month
Standard
$25 / user/month (billed annually)
Monthly billing is also offered at a higher price
- Up to 25 users
- 2 Inboxes (extra Inboxes $10/month)
- 2 Docs sites (extra sites $20/month)
- Live chat and SMS
- WhatsApp, Instagram and Messenger
- Basic workflows and one basic SLA policy
- AI Inbox assistant
Plus
$45 / user/month (billed annually)
Monthly billing is also offered at a higher price
- Up to 50 users
- 5 Inboxes
- 3 Docs sites
- Everything in Standard
- Advanced workflows and two advanced SLA policies
- Secure customer portal and round robin routing
- Salesforce, Jira and HubSpot integrations
- Unlimited AI Drafts
Pro
$75 / user/month (billed annually)
Monthly billing is also offered at a higher price; minimum 10 users
- Minimum 10 users
- 10 Inboxes
- 5 Docs sites
- Everything in Plus
- Unlimited workflows and SLA policies
- SSO/SAML and HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist and strategic account manager
Hidden Costs & Gotchas
Extra Inboxes cost $10 a month and extra Docs sites $20 a month when paid annually.
How Help Scout compares
Starting price from each tool's published plans.
| Tool | Starting price | Free plan |
|---|---|---|
| Help Scout | $25/user/month | Yes |
| Zendesk | $25/seat/month | No |
| Freshdesk | $19/agent/month | No |
| Intercom | $29/seat/month | No |
| Gorgias | $40/month flat for the whole organisation | No |
| Front | $25/seat/month | No |
| Kustomer | $89/user/month | No |
Help Scout Pricing FAQ
How much does Help Scout cost?
Help Scout starts at $25/user/month on the Standard plan. It offers 3 paid tiers ranging from $25/user/month to $75/user/month. A free plan is also available.
Does Help Scout have a free plan?
Yes. Help Scout offers a free plan called "Free". It includes: Up to 5 users, 1 Inbox, 1 Docs site.
Does Help Scout offer a free trial?
Yes. Help Scout offers a free trial lasting 15 days.
What is the cheapest Help Scout paid plan?
The cheapest paid plan for Help Scout is "Standard" at $25/user/month. Key features include: Up to 25 users, 2 Inboxes (extra Inboxes $10/month), 2 Docs sites (extra sites $20/month).
What are alternatives to Help Scout?
Alternatives to Help Scout include Zendesk, Freshdesk, Intercom, Gorgias. Zendesk starts at $25/seat/month; Freshdesk starts at $19/agent/month; Intercom starts at $29/seat/month.
How much does Help Scout cost for a team of 10?
For 10 users on the Standard plan, Help Scout is $250/month, or $3,000/year, at the published per-user rate.
Does Help Scout have a promo code or discount code?
As of November 12, 2026, Toolradar has no Help Scout promo code, coupon or discount code on file. Help Scout's own pricing page (https://www.helpscout.com/pricing/, read November 12, 2026) does list a 15-day free trial and a free plan, so you can start without a code. The vendor's page says no credit card is needed to start the trial. Offers change, so confirm the terms at checkout.
Help Scout alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Help Scout pricing: www.helpscout.com/pricing/ (verified Nov 2026)
- Cite this data: Toolradar, Help Scout pricing verified Nov 2026, toolradar.com/tools/help-scout/pricing
Review Help Scout, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.