Ivanti Service Manager vs Kayako: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Ivanti Service Manager and Kayako side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Ivanti Service Manager
Enterprise IT service management
Best for you if:
- • You want flexible deployment: cloud, on-premise, or hybrid
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • You want great context across conversations
| At a Glance | Ivanti Service Manager | Kayako |
|---|---|---|
Starts at | Not published | From $1/mo Kay plan |
Category | Help Desk Incident Management | Customer Support Live Chat |
Rating | 4.0/5 G2 4.0 322 reviews | 4.1/5 G2 4.1 · Capterra 4.0 403 reviews |
Free plan | No | No |
Watch out for | Potential for high minimum user counts | n/a |
Choose Ivanti Service Manager or Kayako?
Choose Ivanti Service Manager if
- You want flexible deployment: cloud, on-premise, or hybrid
- You want no-code workflow builder reduces dependency on developers
- You work in help desk, not customer support
Choose Kayako if
- You want great context across conversations
- You want collaborative agent features
- You work in customer support, not help desk
In-Depth Analysis
Ivanti Service Manager
Enterprise IT service management
Ivanti Service Manager, offered as 'Ivanti Neurons for ITSM,' uses custom pricing, which is common for enterprise-grade ITSM solutions.
Watch out
Potential for high minimum user counts
Strengths
- Pro: Flexible deployment: cloud, on-premise, or hybrid
- Pro: No-code workflow builder reduces dependency on developers
- Pro: Pre-built bot library accelerates automation adoption
- Pro: Strong integration with Ivanti endpoint and security products
- Pro: Comprehensive ITIL-aligned service management processes
Weaknesses
- Con: Enterprise pricing is not publicly disclosed
- Con: Complex implementation for organizations new to ITSM
- Con: UI modernization lags behind newer cloud-native competitors
- Con: Requires significant configuration for optimal performance
- Con: On-premise version needs dedicated infrastructure and maintenance
Key features
Kayako
Unified customer service platform for modern support teams
It's best suited for businesses prioritizing a unified platform and willing to pay a premium for comprehensive features.
Strengths
- Pro: Great context across conversations
- Pro: Collaborative agent features
- Pro: Clean interface
Weaknesses
- Con: Pricing can add up with larger teams
- Con: Mobile app could be better
- Con: Limited customization options
Key features
Plans and prices: Ivanti Service Manager vs Kayako
| Tool | Plans and prices | Source |
|---|---|---|
| Ivanti Service Manager | No plan prices on file | ivanti.com/products/service-manager read Oct 3, 2026 |
| Kayako |
| kayako.com/pricing read Nov 2, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Ivanti Service Manager pricing and Kayako pricing.
Key Takeaways
Ivanti Service Manager
- Choose if you want enterprise IT service management
Kayako
- Choose if you want unified customer service platform for modern support teams
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.0/5 from 322 reviews for Ivanti Service Manager, 4.1/5 from 403 reviews for Kayako).
- Kayako starts at $1/mo; Ivanti Service Manager has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Ivanti Service Manager and Kayako compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.0/5 from 322 reviews for Ivanti Service Manager, 4.1/5 from 403 reviews for Kayako). Kayako starts at $1/mo; Ivanti Service Manager has no public paid plan price on file.
What are Ivanti Service Manager and Kayako used for?
Ivanti Service Manager: Enterprise IT service management. Kayako: Unified customer service platform for modern support teams.
What does Ivanti Service Manager cost vs Kayako?
Ivanti Service Manager has no public paid-plan price on file. Kayako's cheapest paid plan is Kay at $1/mo. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Ivanti Service Manager and Kayako?
Ivanti Service Manager's main strength: flexible deployment: cloud, on-premise, or hybrid. Kayako's main strength: great context across conversations.